3100 Old Centre Road, Portage, MI 49024
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Devotional Services Offsite
Indoor Common Areas
For a local A Place for Mom Advisor(877) 345-1716
For a local A Place for Mom Advisor(877) 345-1716
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Meals & dining
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Value for cost
We toured Brookdale Portage and we did not like that everything was done in units rather than being open to all residents. Also the rooms here were smaller than some others that we looked into.
Response from Brookdale PortageMay 5, 2021
Thank you for taking the time to visit and share your thoughts on the community. We will share your feedback with our management team.
My loved one is very happy at Brookdale Portage. The staff is very easily accessible for questions over my loved one. The community is scheduling outdoor visits to see loved ones. They do have activities available for residents. Brookdale Portage are taking extra precautions to assist in keeping COVID out of the community.
[name removed] did an excellent job explaining everything to me. We did a virtual tour so I could see what the area and a room looks like. We discussed room rates and all other financial needs. Over all Brookdale looks to be a wonderful place .
The staff was wonderful and caring. I couldn't have higher praise for the nurses aides, dining staff, etc. However, the management team leaves much to be desired. They were rarely available, and completely missing on weekends. I felt their main purpose was to squeeze out every dime from us. Everything was an extra charge - even someone to walk next to her for 30 feet for meals.
My mom and I scheduled an appointment to come visit and they called us the morning of to tell us that they did not have any rooms available. We wanted to see what they looked like anyway and asked if we could still come by, to which they said okay. When we went, the lady that I had talked to was not there and the person that gave us a tour was not knowledgeable at all about the type of care that my dad needed (he has dementia). The staff really had no clue as to what redirection meant. They didn’t seem to interact well with the residents that also had dementia. The cleanliness of the facility seemed to be okay. The resident help alarms went off a little longer than we were comfortable with – I think at one point in time there was an alarm that went off for 5 or 10 minutes. My mom fell while on premises and the only thing they did was ask her if she was okay. Had the girl showed up and done the tour with us, that might’ve changed our minds.
We toured this commmunity and we wanted a community that would be able to assist more with her care. The community is clean and we felt that this community was too small for what we needed. They do offer a good menu and activiites that are helpful to the residents.
This is a nice community and the staff I met were nice. They have an enclosed walking path and they seem to offer some nice activities. This community would not accept our loved one as they were not able to care for someone with their stage of Dementia.
The tour at this community was not what we wanted. The staff took me to a room that was not clean and we did not want my mom in a community where the staff is not cleaning the rooms. We did not see a menu and they did not inform us on the activities if offered to the residents. We would suggest that families tour this community on their own to see if it fits their needs for care for a loved one.
My mother has recently made the move into this community and so far we are pleased with how things are going for her. Although I am comfortable with the care the staff have been providing my loved one I do think they are very overworked. Every time I visit they are running around crazy and I can tell they are short staff. My mom is liking the meals they serve and I am hoping when she gets adjusted she will start participating in some of the great activities they have to offer. Overall we are happy with how things are going and would recommend it.
The food at this community was not very good as a lot of the time it was cold and unappetizing. The community was clean and most of the staff were nice. The management staff do not seem involved in the community.
The food is good, healthy and they have a set menu. I have good communication with the staff and they are very accommodating. There are always activities going on and the staff remind mom when they are. The cost is a little high but this is a good fit for mom. I would recommend this community.
The food is not bad, however I think they could improve the process of letting residents know there are other options available. The staff are attentive. Grandma is still adjusting to living at the community. They have plenty of activities and the community is clean.
Some of the workers seem upset when you ask for their help with your family member. I haven't been completely convinced this is the best place for my mom. I felt I was misguided a little, thinking an assisted living facility was the best place for my mom. There isn't enough workers for the amount of residents. The cost is higher than most places, but I thought it was because there were more workers to help them with daily things.
Everything is working out pretty good so far. We are pleased with all Brookdale has done for us. The only issue we are having is some billing problems. Other than that, it is a nice and clean community. The staff is kind and friendly. My mother in law is pleased with the food. They are taking good care of her and her needs.
Brookdale is a great facility but they are more equipped to handle seniors who don't require a lot of care. It is called Assisted Living (not a nursing home) for a reason. They will tell you they can take care of all your needs but if your senior requires a lot of care you or the senior will probably not be happy. [removed] facility itself is beautiful and they offer lots of things to do. The activity directors are great. Crystal at the front desk is always friendly. Most of the aides are nice. Cons: Their response time to the call light is not great. They never seem to have enough staff (which is typical at all these facilities). Again, you may not be happy if you require a lot of help. The food is okay, but not restaurant quality by any means.Notes: 1. The price is based on services provided- like an ala carte menu. I felt this was fair because my mother-i n-law required a lot of care and we should pay more than someone just not wanting to be alone. However, we paid a lot more money and the service did not reflect what we were paying. 2. Communication is not great between management, staff, and family members. I had to be proactive and ask questions. 3. The sales staff will offer and guarantee a lot of services, but then it's the actual aides and working staff who cannot fulfill these service needs.Overall, it is a nice facility and I would recommend it for someone who just needs some help. I would not recommend it for someone who needs a lot of care such as toileting, showering, transferring. They simply do not have the staff to handle this, even though they assure you they can handle it.
The staff has been friendly. They have had a little bit of difficulty with their chefs. They offer a lot of activities. I am really happy with them. The activities director makes a good effort to get people engaged. We liked the location, it's clean, and the residents all look happy. I also liked that there seemed to be people that needed pretty much no help to people that needed a lot of help, it seemed liked they worked with a wide spectrum of people.
We toured this community while looking into care options for a loved one. Wynwood looked like a very nice place overall. The staff all seemed friendly and professional, and the community was clean and well maintained. The only issue was the price, my loved one would only have been able to afford a few years of care here.
My mothers first week was very rocky! No staff member came to tell her anything about the timing of the laundry service, the linen schdule, the apartment cleaning or how to get help. In fact, yesterday (Tuesday) she needed help and finally got the courage to pull the help cord and nobody came. If she had fallen or had some other emergency, she would still be waiting. The gal at the front desk, Crystal, has been the only one that has given her any help or answered any questions. Better not lose her!
We thought it was a very, very nice and clean facility that was well lit. We felt we were getting what we paid for when my mother was staying there. 5 stars all around!
Very nice, excellent, was not as thrilled with floor plan, price was more out of line than the other places, clean, residents seemed to be happy, lovely rooms. Craft room, showcased some of the resident's work. Did not look like residents were participating.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.