Brookdale Nine Mile

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8 Reviews

• (5)

  A Place For Mom

• (3)

  SeniorAdvisor.com

At the time we chose Brookdale Nine Mile because of the care that they provided, they were one of the few facilities that is able to provide hoigher lifts. They also had a phenomenal sales pitch, but the bang for the buck is not there. I would want others to know that they are understaffed, the food does not appear to be fresh. we have also had to repeatedly ask for things we should not have to ask for such as toilet paper, clean laundry, etc. When you call to ask a question about your loved one, no one seems to have access to any information. They always say you have every right to feel that way rather than changing anything. Overall, I would not recommend this community.

We chose Brookdale Nine Mile because they sold us an A+ program. Our issue was they did not provide an A+ program. They do a lot of "that should not be happening" but did not solve the issues. They have been very understaffed ever since COVID and they have not been good with communication. Overall, I would not recommend the community.

My mother is a resident here. For what they have they are providing enough care. I understand if you want someone there 24/7 you have to pay for it. The staff tells me that she is getting involved in activities but she said tells me she doesn't. I have tried the food and it is lousy. The temperature is off and the food doesn't seem to be prepared correctly because it doesn't taste very good. We chose Brookdale Nine Mile because it was the bets place for the budget we have and my father liked it.