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Assisted Living
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Brookdale Nine Mile

5329 West Rifle Club Court, Spokane, WA 99208

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Brookdale Nine Mile community exterior
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street view of Brookdale Nine Mile
Anonymous - Loved one of resident/client
4.0
Exceptional care at Brookdale Nine Mile - but always look at your billing statement, it may not be right

The staff is very friendly and caring. We were very confused when we first got there, because no one really met us to introduce us to the team or tell us what would happen after we left our parents there. For days, they didn't know what was going on either, so I would tell others to ask questions.... Read more

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About the facility Brookdale Nine Mile

Located in a quiet neighborhood near Nine Mile Falls and the Spokane River, you'll find a supportive and inclusive memory care community called Brookdale Nine Mile. This community specializes in Alzheimer’s and dementia care and assists residents in all stages. Best of all, trained staff members are available 24 hours a day, seven days a week to be alerted to an emergency. An alert system, keypad entries, secured entrances and exits, and an enclosed courtyard also help to promote safety. A few additional features include way-finding cues, circular paths, and color-coding, to facilitate easier navigation and mobility for all.

Two memory care programs are available here: the Clare Bridge and Solace programs. The Clare Bridge program is an exclusive brand of dementia care. It was established more than 30 years ago and provides residents with six planned activities each day to bolster their mental and physical health. The Solace program provides additional support to residents in the later stages of dementia. It offers assistance with grooming, and activities involving music and aromatherapy. To simplify residents’ days even more, Brookdale's staff assists with transportation, errands, meals, and home maintenance. A concierge service is also available to connect residents’ with on-site resources. Another...

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Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Nine Mile is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Nine Mile

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Nine Mile

Community Details at Brookdale Nine Mile

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Kosher

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews

for Brookdale Nine Mile
3.5(20 reviews)
Write a Review

Cleanliness

3.6

Friendliness

3.9

Meals & Dining

3.9

Care Services

3.2

Activities

3.2

Staff

4.1

Value for Cost

3.3

Overall Experience
7
7
2
0
4
Date Submitted
2
6
8
Reviewer
1
18
1
0
Care Received
20
1-20 of 20 reviews
Sort by

5.0
anonymous - Loved one of resident/client
Memory Care
October 5, 2022
Verified Review
Excellent staff. Caring community.

Great staff! Very friendly and responsive. Ask for what you want.... like meeting everyone upon admission.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

4


4.0
Anonymous - Loved one of resident/client
Memory Care
October 4, 2022
Verified Review
Exceptional care at Brookdale Nine Mile - but always look at your billing statement, it may not be right

The staff is very friendly and caring. We were very confused when we first got there, because no one really met us to introduce us to the team or tell us what would happen after we left our parents there. For days, they didn't know what was going on either, so I would tell others to ask questions.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

4


5.0
Sheryl W - Loved one of resident/client
Memory Care
June 28, 2022
Verified Review
Happy with our choice

We chose Brookdale Nine mile because they first time we met with them they were completely honest and told us it wouldn't be cheap. We talked for an hour before we went on the tour. [name removed] who is the director was very forthright with us and we really appreciated it. He made sure to let us know that she would be able to stay here until end of life. I would recommend them to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

5

Value for Cost

5


1.0
Kristen - Resident/client
Memory Care
April 14, 2022
Cannot recommend

My mother was placed here and while they started out great, we have moved her. Good staff started leaving and they were very neglectful of residents. They locked them down during covid and instead of isolating the covid patient, they locked the residents in their rooms, didn't shower them and didn't allow much for mental stimulation. The rooms were rarely cleaned by them, if at all. The food was often cold and seemed left over. The things they say they will do on their website isn't accurate. They had industrial size rolls of toilet paper on the backs of their toilets and my mom could not turn around to reach it. We cleaned her room and we brought reasonable toilet paper. They took advantage of our being new to placing someone and charged us the highest price for everything and didn't initially show us the cost breakdown for things. We didn't get the list until just before we moved her. Our complaints went unheard and made us feel like it was our problem to fix, not theirs.

Cleanliness

1

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from Brookdale Nine Mile

April 28, 2022

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.


5.0
Jim S - Loved one of resident/client
Memory Care
April 1, 2022
Verified Review
Check out Brookdale it is worth your time

I would recommend this community for your loved one. the staff are really nice people I love them. The tour was great but it was also prior to covid so many things have changed since them.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Memory Care
February 15, 2022
Verified Review
Mom is happy here

We chose Brookdale Nine Mile because the facility is memory care only, so all of the residents here are memory care. She has a double room and shares with a roommate, but they do have single rooms available as well. The staff is just amazing, my mom calls them all her friends. I would highly recommend them to others looking for dementia care.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
Ann R - Loved one of resident/client
Memory Care
January 19, 2022
Go elsewhere

We paid between [price removed] to [price removed] per month. The food doesn’t resemble the pictures on their website. We mostly saw lots of oven fried to death chicken strips, yellowed edge iceberg lettuce salads, tater tots, and canned mixed veggies. There is no podiatrist. We ended up caring for mom’s feet ourselves. My mom needed physical therapy. The therapist gave my mom a list of exercises to do. Hello? My mom had dementia. The staff at Brookdale didn’t do her exercises with her. We had to do it. My mom’s toilet never worked properly. For two years, it didn’t flush properly. Her room wasn’t cleaned regularly. We had to complain to get her laundry done. At the end, we found my mom soaked in urine up to her shoulders. Yes, we complained to management, but all we ever got was platitudes. There were never any decisive action plans put in place to remedy our concerns. I blame managements complacency for the issues at Brookdale.

Cleanliness

1

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

2

Staff

2

Value for Cost

1


5.0
Anonymous - Loved one of resident/client
Memory Care
February 8, 2021
Verified Review
My Review of Brookdale Nine Mile

They are very good at what they do. I believe the level of expertise in memory care amazing. The care is very good for the residents and caring for each resident individually. This is what we want for our loved ones.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5


5.0
T. B. - Loved one of resident/client
Memory Care
December 3, 2020
Verified Review
The Best Experience We Have Ever Had and a Blessing to Us

I would highly recommend this community to others. My loved one received the best care at Brookdale Nine Mile. We couldn't be more pleased with them. We were able to do virtual visits. The side our loved one was on never had any COVID cases. The community would take our loved one out to listen to music for an activity.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
anonymous - Loved one of resident/client
Memory Care
November 18, 2020
Verified Review
Keep looking

At the time we chose Brookdale Nine Mile because of the care that they provided, they were one of the few facilities that is able to provide hoigher lifts. They also had a phenomenal sales pitch, but the bang for the buck is not there. I would want others to know that they are understaffed, the food does not appear to be fresh. we have also had to repeatedly ask for things we should not have to ask for such as toilet paper, clean laundry, etc. When you call to ask a question about your loved one, no one seems to have access to any information. They always say you have every right to feel that way rather than changing anything. Overall, I would not recommend this community.

Cleanliness

4

Friendliness

3

Care Services

2

Activities

3

Value for Cost

2


3.5
anonymous - Loved one of resident/client
Memory Care
November 16, 2020
I do not think you get what you pay for

We chose Brookdale Nine Mile because they sold us an A+ program. Our issue was they did not provide an A+ program. They do a lot of "that should not be happening" but did not solve the issues. They have been very understaffed ever since COVID and they have not been good with communication. Overall, I would not recommend the community.

Cleanliness

3.5

Friendliness

4

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
anonymous - Loved one of resident/client
Memory Care
August 7, 2019
Some concerns

I had high hopes when I moved my mother into Brookdale and was willing to pay a higher than average price in order to know she was well taken care of. She has been there for a few months now and at first, I was very satisfied. Last weekend, however, when I picked her up for breakfast, she (and her room) smelled very strongly of urine. The back of her jeans were wet above her depends, her sweater had major food droppings on it, and her hair was unwashed. I'm not confident that the care plan I have in place for her is being followed consistently. I have talked with management so assured me that this would be taken care. I am hopeful that is the case. For now, though, I have concerns.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


3.5
LARRY GRIFFITH - Loved one of resident/client
Memory Care
November 12, 2018
Verified Review
also great

The staff to residences is very good. There are activities for the holidays. The staff always call me by name. Staff is always in a good mood.

Cleanliness

4

Friendliness

5

Care Services

4

Activities

4

Value for Cost

4


1.0
Concerned family member - Loved one of resident/client
Memory Care
July 3, 2018
Nightmare

My loved one lived at Brookdale Nine Mile in the dementia care facilty for a few months. We could tell by the third week that the care they were receiving was substandard. My loved one was not getting basic care done like brushing teeth regularly or getting shaved. For the amount of money we were paying (almost $8000 a/mo) it was very frustrating that these basic things were not getting done. We also noticed most of the activities were not really taking place and instead my loved one was just sitting in the TV room sleeping all the time. Finally, when my loved one started to lose weight and get weak we realized the staff were not helping this resident much with eating or staying hydrated. Our choice was to go over there three times a day to feed them and offer liquids or pay $1100.00 extra dollars a month for a one to one feedings. Lots of hidden costs and no fixed rate. At this point we decided to move them out as we feared they would die prematurely. When we came to move the loved one they were so dehydrated that they could not walk, talk or eat so we took them to the ER right away. It was confirmed that our loved one was severely dehydrated. It could have ended in tradegy if we had not been monitoring the situation closely and going there multiple times a day. One would think the more money you pay a month, the better the care, but this did not prove to be true at all. I do not recommend this place to anyone!

Cleanliness

3

Friendliness

3

Care Services

1

Activities

1

Value for Cost

1


0.5
Jerry Traynham - Loved one of resident/client
Memory Care
January 22, 2018
Lousy place

My wife was recommended to go there. It was a mistake, all they wanted to do was to see how much they could charge me. My wife came from a weekend in Sacred Heart and they had her on schizo meds, after she arrived they did nothing to change her for the better, all the people that I saw were walking around like zombies. After seeing her the same for 17 days I took her out of there. I saw a specialist and he lowered her dosages and she was fine. I would not recommend this place because of the care. She was there for 17 days and I paid $12,000 for lousy care. We also lost 2 pairs of shoes and a remote control.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.0
anonymous - Loved one of resident/client
Memory Care
March 17, 2017
Verified Review
Good community but improve the food.

My mother is a resident here. For what they have they are providing enough care. I understand if you want someone there 24/7 you have to pay for it. The staff tells me that she is getting involved in activities but she said tells me she doesn't. I have tried the food and it is lousy. The temperature is off and the food doesn't seem to be prepared correctly because it doesn't taste very good. We chose Brookdale Nine Mile because it was the bets place for the budget we have and my father liked it.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
August 12, 2016
Verified Review
Spent Some Time Here

This was a nice community to see and I enjoyed the tour. I was able to see all that is to be available for my mom. This is a large community with many people staying here. I thought the value was very pricey. It seems suitable for care.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Memory Care
August 3, 2016
Verified Review
Dad is doing ok at this community!

The staff at Brookdale are nice and seem to know myself and my dad. They are very good with him. He does participate in some of the daily activities and he seems to enjoy himself. The community seems clean. I would recommend this community.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.5
anonymous - Loved one of resident/client
Memory Care
July 21, 2015
Verified Review
I have no major complaints.

They are doing pretty good so far. I have no major complaints. There was a medication mix up one time, but I think we got that figured out. The care is very good and they care about the residents. We like knowing she is safe and well cared for. She is enjoying it, and the people are friendly.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5

Response from Brookdale Nine Mile

August 7, 2015

Thank you for taking the time to visit and share your feedback! We will share your feedback with our management team.


5.0
Suzanne - Loved one of resident/client
Memory Care
November 30, 2013
Verified Review
Outstanding memory care

We recently moved our mother from Montana to Clare Bridge of Spokane. Every one of the staff members has gone out of their way to make mom feel that this is her "home". The kind and compassionate way they deal with the difficult issues of dementia are beyond compare and we have actually seen a few smiles from mom -- the first in many months. We are extremely grateful for the care mom is receiving, the dignified way in which that care is delivered and the individual attention she is receiving.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


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See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Nine Mile

Brookdale Nine Mile offers Studio and Semi-Private. Learn more.

Brookdale Nine Mile has received an average review rating of 3.5 based on 20 reviews. See all reviews.

Call (509) 323-1400 to reach a resident at Brookdale Nine Mile.

To reach a resident at Brookdale Nine Mile call: (509) 323-1400



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.