Brookdale Lawndale Park

Our family had an in person tour and we really liked this community it was our second choice, we had a very good first impression.

Our family did a virtual tour, and while the tour experience was nice it was just still hard to get a good feel without having that hands on experience. The sale worker we spoke also had the activities director speak with us as well which was nice.

In the beginning, things seemed good. Brookdale tried to make my loved one comfortable since she was having a difficult time settling in. But after three or four weeks, I noticed a dip in the level of care she was receiving. Off and on my loved one had some falls. Sometimes Brookdale would call, sometimes not. If they took her to the hospital, they'd call me. Other times they'd say she had a little tumble or something. Even the hospital was starting to question the amount of times she was there for falls. Our loved one used a walker, and Brookdale would tell me she was up and out walking, which was good. When I would pick her up for appointments, I was really disappointed in how she looked. I told Brookdale I expected clean clothes, hair washed and combed, etc. They did it a couple of times but got slack with it over time, and my loved one started looking a little rough. One Saturday I tried calling my loved one, and her phone was continuously busy. I called all day and this was the case. Sunday they said she was resting, sleeping, didn't feel well, was lying down. I asked if I could see her and they said no. I called and a med tech took the phone to her. She wasn't making a lot of sense. So I asked the med tech what's going on. The med tech said it could be the morphine. I asked what does she need morphine for? The reply was I don't know, I'm just a med tech. But we can give them morphine. So I asked if she was eating anything. They said no, no fluids or food. The next day I went up there unannounced, and said I wanted to see her immediately. They would not let me see her, even through the window. I said if she's that sick, then she needs to go to the hospital. At the hospital, she was really, really bad off. Honestly I thought she was going to die. She had very labored breathing, and wasn't getting any water. The nurse there asked me why was she taken off her meds, from what they could tell about three days ago. I had no idea and asked who ordered that. The nurse told me that hospice had ordered it. So at Brookdale, they told me that hospice could come in from 4 to midnight to assist in general and help with medication management. The director, nurses, and hospice all explained it to me this way - they called it palliative care. When I questioned them at the hospital, Brookdale told me Hospice ordered a comfort package (where they check in on patient more often and make them comfortable in their final days). Brookdale thought Hospice had told me, and Hospice thought Brookdale had told me. I never heard anything about my loved one being taken off her meds, and she had a chronic illness where even a few days off medication is extremely harmful. I was beside myself. As she came off the morphine, she came to and said she was hungry. Of course she was, she hadn't eaten anything for three days. She had lost considerable weight. The hospital nurse says she tested positive for Covid. Brookdale told EMS she complained of lower abdomen pain. Brookdale thought it was due to one of the recent falls. But in the hospital we quickly determined her abdominal pain was due to constipation from morphine I wasn't even aware she was on in the first place. I'm just so disappointed with Brookdale 1) for not paying enough attention to know what was going on with my loved one to see that something was seriously wrong, and 2) for not notifying me of what was going on. I don't think they were honest with me, they didn't put everything out on the table. They charged me more for her last month there, without notifying me this would be the case. They said it was because they had to go by her room twice as often. In the end nobody at Brookdale wanted to talk to me. And I feel if I hadn't taken my loved one to the hospital that day, then she wouldn't be with us today.

Our loved one was happy at this community and made plenty of friends. This community is close to where we live, and the staff was very helpful. The meals were good, and overall it was a nice social environment.

We chose Brookdale Lawndale because of the location, but we also liked the atmosphere, it is more bright and upbeat. The room sizes are good, my mom has a single room and it is plenty large enough for her. I have eaten here and everything I have had has been good. They have options if the residents do not want the main course that is provided. For example you can always get a soup, sandwich, or salad. I would recommend this facility.

When I look through the window and my mother-in-law has OCD hasn't complained at all. The only thing we would tell a friend is to be aware of the alacart and the items add up quickly and they don't tell you that at the beginning. My mother-in-law has been thrilled to have bingo back. They still have puzzles, painting We have a weekly face time call with her, and her granddaughter also has a weekly face time call with her. It is highly encouraged to call. My mother-in-law is thriving in the environment.

We toured this community for care for my father. We liked this community and the staff who were helpful in letting us know the certain type of care that is offered. We liked knowing that the had good activities that may have been helpful for the care of my father. The community is clean and they have a lot to offer. We would recommend this community for the care of a loved one.

My mother-in-law adjusting and she is doing very well. She is getting along with everybody and they enjoy her too. They have several activities that she is participating in. I like the staff and everything that is there. Overall the community has been a good fit.

They did a nice tour here with my brother, the staff did a good job showing him around and answering all his questions. We just felt that this community was too big and did not fit in the budget we had in mind.

This looked like a nice community when we visited. The people we met were nice and helpful. They allow pets and they seem to offer some nice social activities. We just did not think this community would work for our loved one.

Seemed more like a hospital with mini nursing type stations through the facility. Also the rooms where not what I was looking for as they did not have apartment type rooms. The sales staff was very knowledgeable and friendly. Residents seemed to be happy.

The facility appeared to be clean, up to-date, and well staffed. Residents appeared to be engaged. There were a variety of rooms to fit a variety of needs

I could not even go into this community because of the door. I did not have a good feeling about here. The residents were just sitting around and not doing anything. I was not impressed with the community at all.

I feel that this community is severely understaffed. It takes the people a few days to be able to complete things that. My brother likes the food, but he doesn't like the dining hall. They have activities and we like that.

I like this community a lot. We are very happy with the staff who are excellent with her needs and the care that is needed for her. The environment is nice. She is happy with the meals and the variety. She is active in some of the nice activities. We would recommend this community and it is the right size for what we were needing. we recommend this community for great care for a loved one

It is unfair to give an overall rating since I don't know much about Richland other than the fact that the odor of urine was so strong I never got any further than the lobby.

So far my mother is doing pretty good here at this community. It is a good looking community, for the most part they do a good job with the cleanliness. We have had a few issues here and there. They are willing to work with us. The care they are providing her with has gotten better. Overall so far everything is well and I would recommend this community.

I took a quick tour of the community. The tour guide was both knowledgeable and nice. The guide was able to answer all of my questions. They explained the amenities and activities that are offered to the residents. While i took my tour i did see that the community was clean and the staff were nice.

visited again on 326 and looked at more apt. options waiting pricing options. Granddaughter went with me since her and grandson have power of attorney and their main concern is pricing but want a pvt room.

I really can't complain about their cleanliness or friendliness! We just had some issues with their communication. There was definitely some information that they didn't disclose in the beginning. Their Personal Care Plan rates are extremely specific, and they add up so fast! They can easily double the amount of money you pay per month! It just seemed like they really kept that under the rug until it was too late. Other than that, we were very pleased with the care she received.