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Brookdale Hagerstown

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20009 Rosebank Way, Hagerstown, MD 21742

8.8
Review score
72 reviews
Add review
8.8
Review score
72 reviews
5 star
52%
4 star
25%
3 star
7%
2 star
1%
1 star
15%
See all reviews
8.7
Review score
26794 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Hagerstown
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Brookdale Hagerstown
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Barbara R
-
Family/friend
4.0
Great communication and caring staff
We moved our Mom from a facility in NC back to her hometown of Hagerstown. We were so disappointed and discouraged with the care she received in NC that we were hesitant to start the process all over. After interviewing 6 facilities in the Hagerstown area we settled on Brookdale. In the

About the facility
Brookdale Hagerstown

Experience person-centered care and daily support when you reside at Brookdale Hagerstown. Whether you’re in need of memory care or assisted living services, we can accommodate your needs, both now and in the future. Our trained team is equipped to assist with bathing, dressing, grooming, and other personal care services you may benefit from. Memory care residents can enjoy life with added support from our staff, who are available 24 hours a day, seven days a week to be alerted to any emergencies. A 24-hour security system and keypad entryways have also been installed for your protection. Wherever your care journey takes you, we’ll be there every step of the way.

You can find our nostalgic community in an elegant building that resembles a grand hotel of the past. The main living room features a brick fireplace, comfy couches, and a convenient hospitality station. Grab a coffee, tea, or snack to enjoy in the colorful garden or courtyard. You’ll notice we’re surrounded by the countryside, including farms and beautiful wooded areas. Additionally, we’re close to the downtown area, providing easy access to a variety of cultural opportunities, businesses, and local events.

Community Services and Amenities

Residents have a lot to look forward to...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Hagerstown

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Brookdale Hagerstown
Brookdale Hagerstown

20009 Rosebank Way, Hagerstown, MD 21742

Charlotte's Home, Inc II
Charlotte's Home, Inc II

13715 Village Mill Drive, Maugansville, MD 21767

Commonwealth Senior Living at Hagerstown
Commonwealth Senior Living at Hagerstown

310 Cameo Dr, Hagerstown, MD 21740

Heritage Hills Retirement Community
Heritage Hills Retirement Community

2256 Shanks Church Rd, Greencastle, PA 17225

8.8
Review score
72 reviews
8.8
Review score
72 reviews
5 star
52%
4 star
25%
3 star
7%
2 star
1%
1 star
15%
9.5
Review score
9 reviews
9.5
Review score
9 reviews
5 star
56%
4 star
0%
3 star
11%
2 star
22%
1 star
11%
8.5
Review score
14 reviews
8.5
Review score
14 reviews
5 star
79%
4 star
21%
3 star
0%
2 star
0%
1 star
0%
8.5
Review score
2 reviews
8.5
Review score
2 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Memory Care, Residential Care Home

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Amenities
at Brookdale Hagerstown

Healthcare Services

  • Memory Care
  • Medication Management
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • High Acuity Care
  • Incontinence Care
  • Diabetic Care

Meals & Dining

  • International Cuisine
  • Professional Chef
  • Pureed Meals
  • No Sugar
  • Low / No Sodium
  • Guest Meals
  • Gluten-free
  • Kosher
  • Room Service
  • Special Dining Programs
  • Vegetarian
  • Meals Provided
  • Vegan
  • Restaurant Style Dining

Room Amenities

  • Ground Floor Units
  • Handicap Accessible
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Kitchenette

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available
  • Transportation at Cost

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas
  • Outside Patio
  • Central Fireplace
  • TV Lounge
  • Beauty Salon
  • Computer or Media Center
  • Meeting Room
  • Barber Shop
  • Private Bath

Recreational areas

  • Piano or Organ
  • Game Room
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish

Activities

  • Walking Club
  • Cooking Classes
  • Current Events Club
  • Birthday Parties
  • Devotional Activities Offsite
  • Happy Hour
  • Community Service Organizations
  • Book Club
  • Visiting Chaplain or Priest
  • Karaoke
  • Bible Study Group
  • Sensory-based Programs
  • Montessori Programs
  • Devotional Activities On-Site
  • Reminiscence Programs
  • Cooking Club
  • Live Well Programs
  • Cards / Pinochle Club
  • Men's Club
  • Bridge Club
  • Gardening Club
  • Dances
  • Brain fitness / Dakim
  • Yoga / Chair Yoga
  • Art Classes
  • Live Dance or Theater Performances
  • Wii Bowling
  • Community Service Programs
  • Choir / Singing Club
  • Tai Chi
  • Wine Tasting
  • Christian Services
  • Live Musical Performances
  • Forever Fit
  • BBQs or Picnics
  • Holiday Parties
  • Quilting or Sewing Club
  • Trivia Games
  • Catholic Services
  • Stretching Classes
  • Activities On-site
  • Day Trips and Outings
  • Educational Speakers / Life Long Learning
  • Pet-focused Programs
  • Activities Off-site

Reviews

for Brookdale Hagerstown

8.8Review score72 reviews
8.8
Review score
72 reviews
5 star
52%
4 star
25%
3 star
7%
2 star
1%
1 star
15%
Brookdale
8.7
Review score26794 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Hagerstown with 8.8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Brookdale Hagerstown has 72 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.1
Care Services
3.9
Staff
4.7
Meals & Dining
4.5
Activities
3.9
Value for Cost
3.8
A Place for Mom has scored Brookdale Hagerstown with 8.8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Brookdale Hagerstown has 72 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score26794 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 72 reviews
Barbara R - Family/friend
Memory Care
May 26, 2023
4.0
Great communication and caring staff
We moved our Mom from a facility in NC back to her hometown of Hagerstown. We were so disappointed and discouraged with the care she received in NC that we were hesitant to start the process all over. After interviewing 6 facilities in the Hagerstown area we settled on Brookdale. In the year our Mom has been a resident of the memory care facility at Brookdale we have been impressed with how well they communicate with us, their caring attitudes, and all the activities they do with the residents.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Don B - Family/friend
Memory Care
May 17, 2023
1.0
Theft of property
My father was in Brookdale Hagerstown when he passed. I'd recommend that if your loved one was near death to remove all valuables from their room. He died on a Monday and when we went on Tuesday to collect his things the three most valuable were missing. An "investigation" supposedly occurred but we were never notified nor items returned.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
1
Value for Cost
3
Response from Brookdale Hagerstown
May 26, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. Our executive director has reached out to further discuss your concern.
Patsy - Resident/client
Assisted Living
March 9, 2023
5.0
A Year Living Here
My favorite thing about living here is the laundry service - silly but true! I love the clean linens and clothes. I think the food is really good and I love the puzzle table and all the activities. The birds in the programming room are a wonderful thing to have around too! So far so good...
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Dolores G - Resident/client
Assisted Living
March 9, 2023
5.0
Words from a Brookdale Resident -
I moved into Brookdale a little over a month ago. Everyone has been super nice, staff and residents included. The food is great and all of my needs are met. I was hesitant at first, like most are, but coming here ultimately was a very good idea.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
February 13, 2023
5.0
Verified Review
A Place That Truly Is A Place for Mom
I would recommend the community to others for their loved ones. My loved one has commented that they are pleased with the care they receive, the residents are nice, and the food is good. My loved one has settled in nicely in to the community. There are three meals a day served to the residents and there are choices for the residents to choose. They have snacks available as well. The staff communication with the family has been good, and they even do care meetings to keep the family updated on our loved one even do re-evaluations. There is a monthly calendar of activities that are planned. These activities are varied to keep the residents interested. There are pictures and comments sent to the families of the residents weekly by the Executive Director.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
PTM - Family/friend
Assisted Living
January 9, 2023
4.0
Verified Review
Early Feedback
They are friendly. The activities are outstanding. They had the most avalability and the ease of getting in quick. Overall, I would recommend to other families. A Place for Mom has been great.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
3
Activities
5
CB - Family/friend
Assisted Living
November 14, 2022
4.0
Verified Review
Mom Enjoys It
Mom enjoys it, which is the most important thing. The staff do what they can for her, which is also important. Sometimes they have an issue with communication with me. But if I have an issue and take it to them, they correct it right away.
Cleanliness
5
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
4
DM - Family/friend
Assisted Living
July 19, 2022
4.0
Verified Review
The staff is great, aides are wonderful. They keep the same people for mom's group, they make a strong effort to do so. Very good with communication and getting back with me on requests and medical info. The only downside is I feel that I must clean the room when visiting. But overall the facility is great thus far.
Cleanliness
3
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Value for Cost
3
anonymous - Family/friend
Assisted Living
April 25, 2022
5.0
Verified Review
Could not be happier
We are extremely pleased with Brookdale Hagerstown. From the very beginning the director was super friendly and we immediately felt like it was home, the staff could truly not be any nicer. My husband and I even said when it is our time this is where we want to go. The residents were so welcoming and looked to be very happy. There is a lot going on inside the community, Sundays are a little slower, but during the week there are all sorts of activities. They have meetings with the families frequently just to update you on how your loved one is doing and we really like that aspect. We are extremely happy with the experience and would absolutely recommend them to others, it was a hard choice but we are glad she is in good hands.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
L.K. - Toured community
Assisted Living
April 18, 2022
5.0
Verified Review
tour of Brookdale
we toured Brookdale Hagerstown and it was a good experience and tour. we ultimately chose another community because it was less costly.
Anna C - Resident/client
Assisted Living
March 30, 2022
5.0
A Newcomers Note
While I have only been a resident at Brookdale for two months, the community has exceeded my expectations. I was extremely hesitant to move but am so glad I decided to. The food from the kitchen is good, the residents and staff are nice and my days are filled with so much more than when I lived alone. Thank you to everyone at Brookdale!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Malcolm B - Resident/client
Assisted Living
March 30, 2022
5.0
A 5 Star Rating
Brookdale is a fine place to live. The support system here is quite good and the people are as friendly as they come.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Gerald S - Resident/client
Assisted Living
March 30, 2022
5.0
A nice place to live -
I have lived at Brookdale for over three years and I am still happy with the community as a whole.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
E A Lewis - Family/friend
Memory Care
March 25, 2022
1.0
Verified Review
Don't take your loved one to brookdale
The memory care unit has deep problems in this community. They were understaffed and only had one worker on Christmas eve. This community was not able to hand Alzheimer's patients and did not provide any activity as promised. My loved one had behavioral issues that are normal for his condition and they were not able to handle it. My loved one was also sent with lots of medications but when we left none of them were left over and were all gone.
Cleanliness
4
Friendliness
3
Care Services
1
Staff
2
Meals & Dining
2
Value for Cost
1
Response from Brookdale Hagerstown
April 7, 2022
Thank you for taking the time to provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.
Dorothy B - Resident/client
Assisted Living
March 16, 2022
5.0
A note from a resident -
My husband and I moved into Brookdale nearly 6 months ago. Since then, everyone at Brookdale has helpful and friendly. 5 stars all the way!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Marcia F - Resident/client
Assisted Living
March 9, 2022
5.0
An Honest Review!
I moved into Brookdale in 2020. Since then, it has met all of my expectations! Huzzah!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Nora M. - Resident/client
Assisted Living
March 9, 2022
5.0
I enjoy everyone here!
I think Brookdale is a great place to live. Before I moved into the community, I was living at home alone and my husband had just passed. It was a sad time in my life but I am so thankful for the new blessings Brookdale has brought me. Thank you to all the wonderful staff and residents for their patience and kindness over the years!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Debra - Family/friend
Assisted Living
January 24, 2022
5.0
Verified Review
Brookdale is the Best, Go Visit Before Going Anywhere Else
I would highly recommend the community to others for your loved one. My loved one is very picky when it comes to eating, and this is the only reason there is a 4 star rating. The activities coordinator makes this place with the seniors. The staff is very friendly, accommodating, and caring towards the residents. The administrator even participates in some of the activities.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Judy - Family/friend
Assisted Living
November 16, 2021
5.0
Verified Review
Very friendly place. Our loved one is well taken care of.
We got in without any delay. Know that they don't have a dolly or anything available when you're moving in furniture. But everything else went fine. Our loved one has a nice room. The staff are very friendly. They've been good with any concerns, and they take good care of her. And I think the cost is fair.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
September 20, 2021
4.0
Verified Review
Tour of Brookdale
Brookdale Hagerstown was a very nice facility. The only downfall was the kitchen area was too small, there is not a lot of counter space.
Viewing 1-20 out of 72 reviews

Neighborhoods
around Brookdale Hagerstown

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Brookdale Hagerstown

Brookdale Hagerstown offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Hagerstown 8.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (301) 733-3353 to reach a resident at Brookdale Hagerstown.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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