Brookdale Hagerstown

Brookdale Hagerstown was a very nice facility. The only downfall was the kitchen area was too small, there is not a lot of counter space.

The billing at this community was not very clear and they charge for every extra thing that they do for your loved one. I felt like they did not deliver what they promised to us. I would not recommend this community to others

I have always enjoyed living at Brookdale. It has been a good place to be at this time in my life. The staff are ready to help me whenever they can and I have always been pleased with the services.

We liked the community. We felt it would have been too big for our loved one, and may have stayed in their room the entire time.

Very nice place We have all decided it would work for our Mom. Thank you

I want to say that I believe the staff at Brookdale are WONDERFUL. They take great care of me every single day and for that I am thankful.

I am a resident at Brookdale Hagerstown - it is a nice home. The staff work so hard for me and I have complete faith in the services they provide. I have made some wonderful friends here and there are programs to participate in daily!

Excellent all around!

Brookdale does an excellent job taking care of seniors - I am a resident here myself. The staff is highly professional and caring.

I think the surroundings and community are beautiful. The entertainment and food from the kitchen are great and the caregiving staff are so friendly. My only complaint is that I wish they would stay longer.

The staff are very gentle and kind people.

I would recommend it. They have options for a studio or 1-bedroom apartment. The apartments are very nice, have adequate space, and can be very homey. I like the layout. One thing I like better than a past experience we had at a different community is the director up-front gave me contact information for different people in different departments, emails and extensions, so I don't have to be transferred all over when I have a question. I know who to go to, and they've all been very responsive in returning my calls and emails. With Covid, I haven't been able to be there a whole lot, but they've communicated very well with me. It's super clean in there every time I've been in. They always have activities going on and do a great job with that. I looked at a lot of places, and none of them are inexpensive. But for how nice the facility is, Brookdale Hagerstown was the most affordable.

I chose Brookdale for my sister because I had friends there before and was familiar with the facility.Everyone there is very focused on the residents needs . All questions were answered promptly. Location was an important factor as well . I highly recommend Brookdale Hagerstown !

It is a very good place for the money. The community is clean and safe. My loved one enjoys the dessert options for dinner. Music, pets, cooking, bringing in therapy animals to assist the residents, bingo are all some of the actitiveres offered.

Although we did not ultimately choose Brookdale for our Mom, I was very impressed with the facility in Hagerstown. I especially liked the feeling of safety and dignity afforded the residents in memory care. The rooms were clean and comfortable and very much the same as those in assisted living. Memory care residents also were able to attend activities available to residents in assisted living, which I did not find elsewhere. The garden was lovely and provided a restful space as well as a safe place to walk. [name removed] was our guide and she was empathetic, caring, and professional, which I truly appreciated.

The lady at the front desk is just absolutely wonderful, and we are able to see some of the activities they offer to the residents online through Facebook.

If I could score Brookdale 25 out of 5 I would, it's that great! They are 100% at everything they do. I have never experienced a senior living community that cares this much about the residents. The food is very satisfying, especially their holiday dinners are amazing. All of the staff in the building pitch in all of the time. It's not about a job description, it's all the residents. The executive director's door is always open. The communication is prefect. If I call and leave a message, they respond promptly. I told my husband, If I ever need to go to a senior living community, this is where I would want to be.

We really liked Brookdale and thought that the accommodations were very nice. It's been awhile, and things start to blend together, but our overall impression was a very good one. They have a secure protected outdoor patio that I think my Father would like very much. They are the only place we have toured that has this asset. Their programs sound good and their staff seemed kind and helpful. Costs were in the average to medium high range. Good value for the cost.

The below review is based on my first visit to this establishment. This place looks good and seems to be fairly clean, however, the quality of service leaves a lot to be desired. My mother-in-law is presently living there and she definitely does not receive the personal care as they advertise in their brochures. I visited her recently from 1:00 pm until 8:30 pm and I observed only one professional employee the whole time who came in to administer her medications at 8:00 pm. Not one employee checked on her well being the whole time prior to that time. Visitors had to assist taking my mother-in-law to the bathroom since she’s incapable of doing it herself. What’s even more astonishing, she has no way to ring or call for help (no buzzer around her neck). In addition to this, she was recently found lying on the floor twice within a one week period. She has badly bruised hands and a cut on her leg which could not be explained by the nurse. It’s very hard to say how long she was lying there—this kind of personal care it totally inappropriate and unconscionable. I recommended to my father-in-law to have her removed from there as soon as possible.

So far everything has been good. The only thing she has complained about is the food. I think she just needs to ask for thing that she would like. Everyone is very friendly and nice. They seem to take good care of her. She is already going out on trips with them and seems to be going to activities that they offer. They seem to have activities going on all day long for the residents. I feel comfortable with her living at Brookdale.