Brookdale Germantown

7701 Poplar Avenue, Germantown, TN 38138


About the community Brookdale Germantown

At Brookdale Germantown, residents can look forward to independence, a sense of security, and life without the hassle of home ownership. Each day, you’ll find yourself surrounded by an energized and friendly team, as well as amenities to simplify your day-to-day life. If you need a little extra help with bathing, dressing, or medication administration, our team is fully equipped to meet you where you’re at. All care plans are comprehensive, personalized, and built around you, to help ensure healthy and purposeful living. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Our community is a short and convenient drive from East Memphis and includes many additional perks on-site. Book a hair appointment at the beauty and barber shop, or enjoy an easy-going game night with your friends in the game room. Whether you’d like to go for an adventure in the local neighborhood or mingle with friends around the community, we always have something fun going on. Join us for fitness classes, bingo nights, ice cream socials, and more! It’s easy to live your best life, here at Brookdale Germantown.

Community Services and Amenities

If you’re a fan of Southern cuisine,...

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Senior Living Options Offered

Assisted living

Pricing for Brookdale Germantown

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Germantown

Community Details at Brookdale Germantown

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Kosher

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews for Brookdale Germantown

3.6

(27 reviews)

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Cleanliness

3.9

Care services

3.6

Staff

0.5

Meals & dining

No data collected

Activities

3.7

Value for cost

3.6

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1-20 of 27 reviews
0.5
January 11, 2021
Steve A - Child of resident/client
Verified Review
Would not recommend Brookdale to anyone

I would want others to know that the nursing staff here was terrible. When I went in here my mom was in bed and hurting really bad and something was wrong, I told them they need to call an ambulance and the nurse said nothing is wrong with her and I am not going to call an ambulance for her because I do not feel like it is an emergency. She ended up having a broken pelvis bone and was severely malnourished. I would not recommend this facility.


4.0
April 25, 2019
Anonymous - Toured community

We really like it here and think we will be moving Mom here. They have a new director and I think he will make a difference here.


2.0
December 4, 2018
Anonymous - Toured community

Outdated


4.0
March 22, 2018
Anonymous - Toured community

I enjoyed my tour and found the staffers to be pleasant and engaging. My mother has a number of health issues and the nurse joined our meeting and added well to the discussion. I was comfortable with this facility, but pricing limited my ability to move forward.


4.0
October 3, 2017
Anonymous - Toured community
Verified Review
looking for respite care

I really liked the fact that this was a smaller community with only 30 to 50 residents and the staff did an excellent job with our tour, they took their time showing us around and answering our questions. Unfortunately, my brother did not meet their criteria as he was not mobile enough for the type of care they offered. I would highly suggest taking one of their tours here as it is a very nice place.


3.0
August 31, 2017
Anonymous - Toured community
Verified Review
A bit out dated

We had a really nice tour here, the staff were friendly and did a great job showing us around they took their time and they answered all our questions. The community was nice but we felt that it was a bit outdated and rundown for what we wanted for our mother.


4.0
August 17, 2017
Anonymous - Loved one of resident/client
Verified Review
Location Very Convient

This community is very convenient right next to a hospital and near to the family. Since coming here my mom is doing fine she has made some friends and has joined some activities and some social events. The staff whether it be the servers in the dining area or housekeeping are very friendly and nice. The community is kept very clean. The food is good they offer a good selection.


2.5
August 17, 2017
Anonymous - Toured community
Verified Review
I did not get a good vibe here

The grounds with all the fountains and garden areas were nice and the staff did a nice job with our tour, they were able to answer my questions but I was just not very impressed and there weren't a lot of the residents out moving around most were in their apartments, it was very quiet and the rooms were not carpeted. I just did not get a good vibe there.


5.0
May 31, 2017
Anonymous - Loved one of resident/client
Verified Review
Father Doing Great

My father is doing great with his move to this community. I'am satisfied with his move here. He is safe, and in good hands. They have a nice staff, and they have been good to work with. Everything is working out well for us in this community, and I would recommend it.


4.0
May 1, 2017
Anonymous - Loved one of resident/client
Verified Review
A good experience!

We are very pleased with Brookdale Germantown. We use them for respite and it has been a good experience. I don't think we could have found this place without A Place For Mom, we will continue to use them.


3.5
December 1, 2016
Anonymous - Loved one of resident/client
Verified Review
Having some growing pains!

There has been a high turnover of staff since mom moved into this community. They have hired a new chef and the food has declined since then. Mom is not eating as well due to this. She is not as active as she was previously. The social worker and nurse are sweet and helpful. They do take good care of mom. I am hoping things will improve with the changes they have made. The community seems to be clean.


4.0
October 7, 2016
Anonymous - Toured community
Verified Review
A little more space!

I was able to take a tour here and thought that the staff was great. They were really good about letting me and my loved one know what they offer. The only thing that we did not like was that there closets were really small. They are an older community though. The dining area was nice.


1.0
June 23, 2016
Cindy Walker - Loved one of resident/client

My mom was there for over a year. She was sent to the hospital for 3 weeks. During that time housekeeping failed to empty trash, clean OR do her laundry. Due to her status she needed to have a higher level of care. The staff was very rude, very uncompassionate and refused to help us find a dolly to use to move her things out. The smell is terrible that should not be acceptable. Unfortunately they are undergoing a major staff overhaul. They seem to be very focused on "corporate" guidelines and not having a heart for the aging and issues at hand. I cannot recommend this facility at all!

Response from Brookdale Germantown

August 12, 2016

We appreciate you taking the time to share you thoughts with us. We are aware you have also spoken to our District Director of Operations previously. We have shared your feedback with her and she has assured us she is continuously monitoring the housekeeping improvements.


3.0
December 7, 2015
Anonymous - Toured community
Verified Review
Just Okay

The experience has been an adjustment for everyone and my loved one is still in the transition process. There was an issue and she suffered physical injury, but they did seem concerned and took care of it. I think they are doing as well as they can do. As of right now, I am okay with the facility.


5.0
July 16, 2015
Anonymous - Loved one of resident/client
Verified Review
They were awesome, they were really nice.

We were only here a short time before our loved one passed away. We were very happy with Brookdale. They were awesome, they were really nice. Very sweet and kind, especially on the day he passed away. The move in process was fairly simple and smooth. They really did a good job.


2.0
May 14, 2015
Jmaxtn - Loved one of resident/client
Verified Review
Would not let my love one live there now

When my loved one first moved into Southerland, she and I both really liked and were excited about her being there! However as time went on , I felt the level of care there went down. Also when I went to move her several things could not be found, one a wheelchair we had bought her with her name labeled on the chair and her initials on the medal bar. We were given an inferior chair that the maintenance man at the new facility had to open for us ! How sad that such a nice place did not add up to our expectations and my loved one was glad to move from!


4.0
April 7, 2015
Anonymous - Loved one of resident/client
Verified Review
Amazing Place

The staff are amazing the care about the patients and go above and beyond to make sure their all taking care of. The facility is quit and great. I didn't really get into the activities so not to sure about that,


5.0
July 17, 2014
Loved one - Loved one of resident/client
Verified Review
Very friendly and accommodating staff!

They've done a fantastic job so far at Southerland Place. My loved one was very reluctant to move, since she had heard bad stories about "assisted living", but the staff were so patient and caring, they really bent over backwards to help her settle in and feel comfortable. It's a very nice looking, clean place, and they have a lot to offer their residents!


4.0
July 7, 2014
John R. - Loved one of resident/client
Verified Review
safe and quiet

It’s small and intimate. They respond very quickly. She says she likes the food. It’s in a nice neighborhood, very safe and quiet.


4.0
July 2, 2014
Patti - Loved one of resident/client
Verified Review
It was very, very nice.

It was very, very nice. They were very friendly. The meals were very good, I would give the food a four. I can't think of any thing that needs to be improved or done better. We were very pleased.


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Brookdale Germantown has received an average review rating of 3.6 based on 27 reviews. See all reviews.

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