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Brookdale Germantown

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7701 Poplar Avenue, Germantown, TN 38138

8.8
Review score
52 reviews
Add review
8.8
Review score
52 reviews
5 star
29%
4 star
44%
3 star
13%
2 star
6%
1 star
8%
See all reviews
8.7
Review score
26756 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Germantown
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Brookdale Germantown
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Susan
-
Family/friend
4.0
Review for Brookdale Germantown
I think it was a good place. The staff seemed to sincerely care about my mom. I would recommend. I picked it because it wasn't huge, it was clean and we had a very positive feeling as we spoke to people that were staying at the facility.

About the facility
Brookdale Germantown

At Brookdale Germantown, residents can look forward to independence, a sense of security, and life without the hassle of home ownership. Each day, you’ll find yourself surrounded by an energized and friendly team, as well as amenities to simplify your day-to-day life. If you need a little extra help with bathing, dressing, or medication administration, our team is fully equipped to meet you where you’re at. All care plans are comprehensive, personalized, and built around you, to help ensure healthy and purposeful living. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Our community is a short and convenient drive from East Memphis and includes many additional perks on-site. Book a hair appointment at the beauty and barber shop, or enjoy an easy-going game night with your friends in the game room. Whether you’d like to go for an adventure in the local neighborhood or mingle with friends around the community, we always have something fun going on. Join us for fitness classes, bingo nights, ice cream socials, and more! It’s easy to live your best life, here at Brookdale Germantown.

Community Services and Amenities

If you’re a fan of Southern cuisine,...

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Senior living options offered

Assisted Living

Pricing
for Brookdale Germantown

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Germantown

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Brookdale Germantown
Brookdale Germantown

7701 Poplar Avenue, Germantown, TN 38138

Great Southern Senior Living
Great Southern Senior Living

1869 Pisgah Rd, Cordova, TN 38016

The Gardens of Germantown community entrance
The Gardens of Germantown

3179 Professional Plaza Drive, Germantown, TN 38138

Heritage at Irene Woods outdoor common area
Heritage at Irene Woods

4580 Forest Hill Irene Rd, Memphis, TN 38125

8.8
Review score
52 reviews
8.8
Review score
52 reviews
5 star
29%
4 star
44%
3 star
13%
2 star
6%
1 star
8%
10
Review score
10 reviews
10
Review score
10 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
9.3
Review score
42 reviews
9.3
Review score
42 reviews
5 star
61%
4 star
17%
3 star
7%
2 star
5%
1 star
10%
9.2
Review score
11 reviews
9.2
Review score
11 reviews
5 star
82%
4 star
18%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

2

Memory Care, Residential Care Home

Care types offered

1

Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Brookdale Germantown

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care
  • Memory Care
  • Diabetic Care

Meals & Dining

  • Kosher
  • Room Service
  • Professional Chef
  • Vegetarian
  • Meals Provided
  • Low / No Sodium
  • Guest Meals
  • No Sugar
  • Restaurant Style Dining
  • Vegan
  • Gluten-free

Room Amenities

  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Ground Floor Units
  • Kitchenette

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking
  • Resident Parking Available
  • Transportation at Cost
  • Property Convenient to Public Transit

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed

Common areas

  • Central Fireplace
  • Outdoor Common Areas
  • Outside Patio
  • Indoor Common Areas
  • Meeting Room
  • Barber Shop
  • Library
  • Beauty Salon

Recreational areas

  • Jacuzzi
  • Game Room
  • Arts and Crafts Center
  • Piano or Organ
  • Raised Garden Beds

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Birthday Parties
  • Cooking Classes
  • Wii Bowling
  • Live Dance or Theater Performances
  • Visiting Chaplain or Priest
  • Karaoke
  • Holiday Parties
  • BBQs or Picnics
  • Forever Fit
  • Other Religious Services
  • Live Musical Performances
  • Devotional Activities Offsite
  • Happy Hour
  • Live Well Programs
  • Trivia Games
  • Catholic Services
  • Devotional Activities On-Site
  • Art Classes
  • Yoga / Chair Yoga
  • Activities Off-site
  • Brain fitness / Dakim
  • Pet-focused Programs
  • Educational Speakers / Life Long Learning
  • Day Trips and Outings
  • Protestant Services
  • Gardening Club
  • Water Aerobics
  • Activities On-site

Reviews

for Brookdale Germantown

8.8Review score52 reviews
8.8
Review score
52 reviews
5 star
29%
4 star
44%
3 star
13%
2 star
6%
1 star
8%
Brookdale
8.7
Review score26756 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Germantown with 8.8 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Brookdale Germantown has 52 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.0
Friendliness
4.0
Care Services
3.8
Staff
4.0
Meals & Dining
3.8
Activities
3.9
Value for Cost
3.7
A Place for Mom has scored Brookdale Germantown with 8.8 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Brookdale Germantown has 52 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Brookdale
8.7
Review score26756 reviews647 communities
Logo for Brookdale
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Overall Experience
Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 52 reviews
Susan - Family/friend
Assisted Living
March 7, 2024
4.0
Verified Review
Review for Brookdale Germantown
I think it was a good place. The staff seemed to sincerely care about my mom. I would recommend. I picked it because it wasn't huge, it was clean and we had a very positive feeling as we spoke to people that were staying at the facility.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Cynthia J - Family/friend
Assisted Living
February 19, 2024
4.0
Verified Review
friendly, caring staff
The staff are really friendly and caring. They treat the residents like family. They cater to individualized needs.
Cleanliness
3
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Don H - Family/friend
Assisted Living
December 7, 2023
5.0
Verified Review
A God send for sure!
The experience was the best. [name removed], the executive director at Brookdale, went above and beyond for my brother. Shortly after he moved to Brookdale his kidneys began shutting down again and he refused dialysis. [name removed] was by his side holding his hand with two other staff members praying in his room when he passed. She is an angel!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
October 31, 2023
2.0
Verified Review
Our Experience
I would recommend Brookdale Germantown, although my experience was not the best. My mother required more care and according to their policy, they should not have admitted her. She had only been there for a week and they were telling me that she was going to have to go to another facility. They were nice but pretty adamant that my mom had to go to the facility that they found a room for her in. We didn't really have a pleasant experience, not terrible but not pleasant.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Brookdale Germantown
November 6, 2023
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
Jamie S - Family/friend
Assisted Living
June 12, 2023
5.0
Verified Review
Brookdale Germantown Review
5 in every category, I am very happy!!!! They love on my mama so well. They personalize their care for her. They know her and how to help her. They meet her needs as best they can in every way. They have gone above and beyond to care for me as well. I would ABSOLUTELY recommend Brookdale Germantown to anyone who is looking.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
SS - Family/friend
Assisted Living
May 10, 2023
5.0
Verified Review
Friendly and loving.
My mother went there for hospice so my experience was different than most. The other residents seemed happy. They took care of my mother during her end of life. I liked that it was smaller and family oriented. [name removed] was wonderful. Good communication and kind.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
March 27, 2023
4.0
Verified Review
Review for Brookdale Germantown
It is an excellent place. They are fine, has a nice refrigerator. The bathroom is excellent. Heat~AC is individually controlled. I would recommend to others.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
5
Value for Cost
4
Kelly - Family/friend
Assisted Living
January 9, 2023
1.0
Smoke and Mirrors
The marketing is impeccable for this location. The staff tells you what you want to hear during the tour. They appear to connect with your family member during the assessment visit. After moving in, you realize that it was all sales. Your loved one is essentially on their own with meals provided. If you have an older relative where they need scheduled meals and social interaction, it may work out for them. It's strictly assisted living; where they provide medication. Don't expect any feedback related to the medical issue that requires the medication unless they become a bother or burden. Engagement seems superficial and performative. You will often come to the building where the same residents sit in the lobby doing nothing and staring at Poplar Avenue. Housekeeping and baths are not done as scheduled although the days are posted on the apartment door. The floors and countertops are rarely cleaned if ever. The units are not maintained.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
2
Activities
3
Value for Cost
1
Response from Brookdale Germantown
January 13, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
anonymous - Family/friend
Assisted Living
December 13, 2022
5.0
Verified Review
Brookdale Germantown review
What we really like about the Brookdale Germantown community are the staff members, they are just so caring and have taken such great care of our loved one. Based on the experience we have had so far we would recommend them to other families.
SL - Family/friend
Assisted Living
November 22, 2022
5.0
Verified Review
Family oriented community
My loved one loves the food. I really liked the place and the people, prior to finding out about the cost. It's very nice, and family oriented. They clean the rooms once per week, and for the amount of money twice per week would keep it cleaner I would recommend this community to other families.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
September 30, 2022
4.0
Verified Review
This is the right place for my mom and dad
I really like this community. It's not perfect, of course. No place is. But it's absolutely the best place/right place for my parents. It feels more like a home and a family atmosphere than any other place that I toured. When I visit, staff and visitors are always present and out and about. I'm not only greeted by the staff, but also by the residents. Everyone knows each other here. The common areas are always clean. I feel like housekeeping of their apartment could improve. Communication is ok. They're good about communicating urgent things. The not so urgent, but still important things, I tend to hear from my dad on and not the staff. I will say, if I call or ask questions they're great about answering me. Just not as proactive to reach out about things. I'm not sure others who don't talk to their loved one's daily would be happy with the level of communication, but it works out for us. Overall, I love the staff, they're all great. I've never seen them be less than wonderful with anyone, residents or visitors. The food is very good. My only issue is how they handle special diets (diabetes, high blood pressure, etc). They don't give meal details to help residents understand what they're eating and if it's good for their diet needs. I'd really like to see that improve. They offer a good variety of activities and outings. Overall, I would recommend them to family and friends.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
5
Value for Cost
4
Susan - Toured community
Assisted Living
August 15, 2022
5.0
Verified Review
Tour of Brookdale
I toured Brookdale Germantown and I liked it, it was good. It was a nice place; they were sweet and knowledgeable, they answered all of my questions. We chose another community because Brookdale was a little more expensive.
Anonymous - Family/friend
Assisted Living
July 28, 2022
3.0
Verified Review
dont judge a book by its over
Brookdale Germantown is very corporate. There's a lot of turnover because it is typical corporate looking out for the bottom line and cutting corners at every possibility. A lot of corners are cut and there are a lot things they don't provide that other places do, but there are pros and cons to every place. I do love the fact that the courtyard is in the middle, it's one of the main reasons we picked this place. The courtyard setup provides security and my loved one's room specifically is extremely nice in comparison to others we looked at. The amenities in their apartment are very nice compared to others too, but I just feel that it's very corporate, it doesn't have that family hospitably or warm and fuzzy feel. The residents there seem nice. In regards to the meals and dining: shortly after my loved one moved in they lost their head chef, and from what my loved one told me, the person who normally does accounting was filling in for the dining area. They still don't have the bistro area opened back up - whereas most residences have sandwiches, smoothies, or pick-up food. A lot of the time the sheets are not out to place an order, they have to ask for it, and when they do place an order they have to wait almost an hour for their food. They will say it'll be done at a certain time, but when they go up to get it it's not done, and by the time they get it, it's cold. So, that part has been struggling, and I think they have someone now, so hopefully it gets better. I'm unsure of why the bistro area is still closed, but I'm sure it's because of their lack of staffing and cutting corners. One of the reasons why my loved one justified moving here and spending the money was because they were looking forward to having their meals cooked for them, but they're still having to cook for themselves. My loved one has a walking aid and they try to enjoy walking. The courtyard itself is not maintained very well especially for, in my opinion, the elderly. They've had an ant issue that has gone on for months, where my loved one just ended up getting their own home-spray for insects and trying to combat it on their own - which they should not be having to do. And it's not just their apartment, it's several others. There are divots in the courtyard area - and I feel that it should be made safer for the those who use walkers or other walking aids. My loved one is not happy with the landscaping, as they're used to having their own meticulous yard that they can no longer maintain. So, that's something else that gets under their skin. Hopefully things will get better, now that we are on this side of Covid. I think all communities have their own issues and I'm unsure if it would be a better move to go elsewhere.
Cleanliness
4
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
1
Value for Cost
4
anonymous - Family/friend
Assisted Living
July 22, 2022
4.5
Verified Review
Happy with our choice
We decided on Brookdale Germantown because of the friendliness of the staff and the comfort level that my dad felt with the place when we toured it. We toured many places that were more higher end but they just did not have that homey feeling that Brookdale has. It was actually the first place we looked and he did not care to look at any others, we did anyways but none compared to the comforting feeling he felt here. I would absolutely recommend them to others.
Cleanliness
4.5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4.5
Value for Cost
4.5
DB - Family/friend
Assisted Living
July 21, 2022
5.0
Verified Review
More One-on-One Care
It's a small facility, so you get more one-on-one care. The director and the staff are all very helpful. The common areas are very nice, and cleanliness is very good.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jeff - Family/friend
Assisted Living
March 28, 2022
5.0
Verified Review
Good Experience, Great Staff
It's a good facility but it's very pricey.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
anonymous - Toured community
Assisted Living
March 25, 2022
4.0
Verified Review
Community Tour
We had a very nice tour at Brookdale Germantown, but it was very expensive. And they also had a one-time initial fee to move in that was extremely expensive.
anonymous - Family/friend
Assisted Living
March 21, 2022
4.5
Verified Review
It was really good
The staff overall are very responsive, they are quick to get back with questions. We have only had a few times were we call a couple times and nobody answers.
JH - Family/friend
Assisted Living
March 21, 2022
3.0
Verified Review
Be Aware
The staff is really good on making the sales pitch. Everything looked great on the tour, although you don't get to see the people who live there at that time. The facility looks wonderful. And then you get in and realize it was all a sales pitch. They did not do what they said they would do. It was not the lively, vibrant place they made it out to be. If your loved one is able do everything on their own - take care of their meds, move around on their own, and doesn't need much - it's not a bad place. But if they need help and assistance, it is the worst place to be. Everyone was very nice and professional during the tour, but after move-in, they just left him in his room. They would bring his tray of food to the room but wouldn't push it over to the bed. Or they would bring the food but not a fork. The floors were often dirty. And you had to run around trying to find anybody to help. The director seemed unconcerned when issues were brought to her attention. I was just totally dissatisfied with the whole place.
Cleanliness
2
Friendliness
4
Care Services
2
Staff
1
Meals & Dining
5
Activities
3
Value for Cost
1
Response from Brookdale Germantown
April 7, 2022
We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. The health and well-being of our residents is our top priority and we have shared your concerns with our management team for review.
anonymous - Family/friend
Assisted Living
December 21, 2021
3.0
Verified Review
a very nice community, needs updating and improvement
The care givers who are great are great, and those who are bad are bad and they could work to improve on their response times when the residents call for assistance. The meals aren't always consistent to what the menu says, but if there is a meal item you don't like you can get something else which is nice. the activities are getting better and better with the new activities director, but we still would like to see more. We do know they are working out some kinks so we do believe this has potential to be a great place.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Brookdale Germantown
January 6, 2022
Thank you for taking the time to share your feedback. We are committed to continuous quality service and care and will share your feedback with our management team.
Viewing 1-20 out of 52 reviews

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Frequently Asked Questions
about Brookdale Germantown

Brookdale Germantown offers Studio. Learn more.

A Place for Mom has scored Brookdale Germantown 8.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (901) 752-8444 to reach a resident at Brookdale Germantown.

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8%
Studio, 1bd, 2bd, Semi-Private
Do more of what you loveTrade your to-do list for a bucket list.  Here at our community in Germantown, Tennesse, you can do just that with more time for what matters most— pursuing your passion for volunteering, rediscovering an old hobby like painting or focusing on personal wellness with...
Laurel Glen at Memphis Assisted Living and Memory Care community exterior
7.0
Review score
49 reviews
7.0
Review score
49 reviews
5 star
33%
4 star
47%
3 star
8%
2 star
4%
1 star
8%
Studio, 1bd
For more than 20 years, the dedicated team at Laurel Glen at Memphis has been providing the finest Assisted Living/Memory Care community services in the Memphis, Germantown, Collierville, Shelby and Desoto area.We know how difficult it can be for a loved one to make the transition from home to a...
Photo of Belmont Village Memphis

Belmont Village Memphis

6605 North Quail Hollow Road, Memphis, TN 38120
Starting at $X,XXX+ monthly
8.5
Review score
70 reviews
8.5
Review score
70 reviews
5 star
40%
4 star
40%
3 star
16%
2 star
3%
1 star
1%
Studio, 1bd, Semi-Private
Belmont Village of Memphis, Tennessee is located in the attractive Germantown residential area shaded by Crape Myrtle and Dogwood trees, not too far from the Mississippi River. Situated near shopping, restaurants, places of worship and outstanding medical facilities — not to mention everything...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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