Brookdale Eddy Pond West

Good staff and attentive. This wasn't as good as a value as other communities in the area.

The residents are always cold, and they aren't able to control the temperature in their own room. The resident's aren't able to bring in personal heaters. The staff are wonderful and accommodating. The food is all blah with no taste, but not sure if this is based on dietary restrictions. There are options for meals for the residents though.

This is a great community for your loved one. They are very helpful, this is a great team. They have physical therapy, games, bbq's and interactive activities for all ranges of people and the care needed.

During my stay the staff members were very helpful, friendly, attentive and accommodating. The community was kept extremely clean, and the meals were very good. Most of the activities would stop after dinner, but they would show movies and leave our board games. The activities director was super, she really bent over backwards to keep things going for everyone, she was very nice.

It is a good place to put your parents. The staff has been there a long time and they know what is going with on the residents.

One of the reasons we choose the Brookdale Eddy Pond West community was because their memory care unit has been ranked very high, and the location works out well for our family.

My mother is content and I feel she is well taken care of. The communication between the staff and the family is good. I can call and they are quick to respond. I would recommend this community to others

We have had a great experience with Brookdale Eddy Pond West. We chose this facility at the time because of the value for the money compared to others we looked into. The room sizes here are very efficient for what they are needed for. She was in a studio and the bathroom was very large. The staff members here are very talented at what they do, they go above and beyond for their residents. I would highly recommend this facility.

Overall we are very satisfied with it

The grounds and interior of the building were beautifully decorated and always clean. The level paved walking path around the building encouraged outdoor walking. There are amenities like a hairdresser and laundry available. The food was tasty and nutritious, with a great range of choices. Dining felt like going to a nice restaurant. Most importantly, however, were the people at Eddy Pond West. [name removed], the Executive Director was friendly, helpful, and always approachable. He went out of his way to be a support to my Dad and his wife, and to us as a family. He really went above and beyond our expectations when my father’s wife’s condition deteriorated, and her nursing care needs could no longer be met at Eddy Pond. We needed to find someplace that could meet both of their needs. [Name removed]was able to make suggestions for other facilities, even visiting one on our behalf. The staff on the front desk, “the gatekeepers”, were kind, and dealt with the residents with warmth and caring. [Name removed] was a particularly valuable resource. He was observant and knew what was going on with my Dad. They had a special connection because they were both navy veterans. If Dad was lost or talking about heading “home”, [name removed]could talk to him and re-direct him. The dining room staff were particularly wonderful. They knew both my Dad and his wife well and could guide them to their tables and take their orders. They would even provide simple alternatives like sandwiches even if the items weren’t on the menu. When we visited, we were welcome to stay for a meal, but it confused my father if he was taken away from his usual table and friends. The staff handled that situation beautifully. Nursing staff, activity staff and personal care aides were kind, helpful, and knew how to gently redirect and guide my father as his dementia progressed, and as he moved into Memory Care. Although he was only in Memory Care about a month before he moved on, we could see that the care on that floor was empathetic and compassionate. Our family would like to thank Eddy Pond for their great care and would recommend it to other families.

We really liked their memory care program. Facility was quite nice however it was a little bit larger and feel that it would be quite overwhelming for my mom.

This is a nice community with kind people. My tour went well. I had no problems with this community. Everyone was very friendly to my family, and I.

From what I understand my wife was very happy with the care her mother received while she was staying here. My mother in law said the staff was nice and friendly. She enjoyed the activities they provided and she seemed to enjoy the food. I believe my wife and her sister would use this community again if needed.

The staff and managers are super friendly and outgoing. Their focus through the investigating, sign-up, and obviating process has been on my parents and their well being. After looking at 12 properties, we found the environment and value at Eddy Pond West to be outstanding and look forward to years of fun with my parents.

We toured this community for the care for mom. The staff was caring and able to answer the questions that we had. We did like the room and the menu of the healthy meals that are offered. We liked the list of activities that are available WE would recommend this community for the care of a loved one.

This place is too expensive for my mom.

3 years ago, this was a caring, efficient facility. Since Brookdale has taken over, it is in rapid decline. Short on staffing, uneducated staff, poor personal care, and increasingly overpriced. Very unsatisfactory care for my mom, no one should be sitting in wet clothes from not being toileted. And it has become an issue we've complained about, still find her this way. Also clothes, pocketbook, any thing nice, gone missing. Do yourself a favor and stay away from this facility. It is also private pay only.

Our tour of Brookdale Eddy Pond West was not satisfactory. The facility was nice, but they were heavy on the sales part. It was not what we were looking for.

I will probably be moving my mother out of the Brookdale Eddy Pond West because she requires a higher level of care now. The caregivers in this community are nice and attentive, but there are not enough of them for all of the residents to receive the attention they need. When I went to visit my mother, she was in a wheel the whole time, she needs encouragement.

I have never been through anything like this. This is the first time I have ever been directly involved with dementia. When I was told that I had 24 hours to move my mother out of our local rehab facility, all I could do is cry. I reached out to every local nursing home and didn't even get a call back. I stumbled across A Place for Mom, which lead me to BEP-West in Auburn Although my mom isn't the most accepting of help, (let's face it, she is like holding a wet cat) their staff has been so supportive of her, and might I say, of myself! This whole process has been so overwhelming. Getting feed back from the staff has validated some of my own feelings and it encourages me. The family loves the facility and the programs available. The common areas are helpful to our family because we can 'visit' and not feel like we are around her as if she was in a hospital bed. I can't say enough. [Removed], [Removed] and [Removed] (to name a few) do yeoman's work for their clients. The personal care attendants, custodial, housekeeping and kitchen staff are friendly, knowledgeable and care for the residents entrusted to their care. I know she is safe and with people that will help. THANK YOU!