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VERIFIED PARTNER

Brookdale Eddy Pond West

669 Washington Street, Auburn, MA 01501

8.9
Review score
69 reviews
Add review
8.9
Review score
69 reviews
5 star
42%
4 star
39%
3 star
9%
2 star
4%
1 star
6%
See all reviews
8.7
Review score
26462 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Eddy Pond West
Brookdale Eddy Pond West
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Alan G
-
Family/friend
5.0
Could not be happier!
The staff is very attentive to Evelyn's needs and gets her involved in many things. Compared to [facility name removed] in Worcester where she was, Eddy Pond felt more open and like home.

About the facility
Brookdale Eddy Pond West

Freedom to Live Well


Get ready to exchange cooking, cleaning and laundry for a rich and full retirement experience. At our assisted living and memory care community in Auburn, Massachusetts, we handle the household chores so you can spend more time doing the things you love. With cozy private accommodations, personalized care plans and a fun-filled events calendar, you will never run out of exciting things to do.

We're set up a little differently than your average senior living community. We have two unique communities on our campus, but each one provides you with the same extraordinary quality of life. You can join your friends for book club meetings and card games in one of the many bright and cheery common rooms, spend a slow morning sipping coffee in a rocking chair on the porch, or spend a rainy afternoon reading next to the crackling fireplace.

If you have a loved one joining us in memory care, you can expect them to enjoy the same wonderful quality of life with an added layer of support from our care team. We'll provide them with gentle guidance and encouragement as they participate in various activities that stimulate the mind...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Eddy Pond West

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Eddy Pond West

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Compare

Brookdale Eddy Pond West
Brookdale Eddy Pond West

669 Washington Street, Auburn, MA 01501

Dodge Park Rest Home
Dodge Park Rest Home

101 Randolph Rd, Worcester, MA 01606

The Oasis at Dodge Park community exterior
The Oasis at Dodge Park

102 Randolph Rd, Worcester, MA 01606

Brookdale Eddy Pond East community exterior
Brookdale Eddy Pond East

667 Washington Street, Auburn, MA 01501

8.9
Review score
69 reviews
8.9
Review score
69 reviews
5 star
42%
4 star
39%
3 star
9%
2 star
4%
1 star
6%
9.6
Review score
33 reviews
9.6
Review score
33 reviews
5 star
85%
4 star
9%
3 star
3%
2 star
0%
1 star
3%
9.5
Review score
27 reviews
9.5
Review score
27 reviews
5 star
89%
4 star
4%
3 star
0%
2 star
7%
1 star
0%
9.4
Review score
33 reviews
9.4
Review score
33 reviews
5 star
73%
4 star
24%
3 star
0%
2 star
0%
1 star
3%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Reviews

for Brookdale Eddy Pond West

8.9Review score69 reviews
8.9
Review score
69 reviews
5 star
42%
4 star
39%
3 star
9%
2 star
4%
1 star
6%
Brookdale
8.7
Review score26462 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Eddy Pond West with 8.9 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, Brookdale Eddy Pond West has 69 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.1
Staff
4.5
Meals & Dining
3.9
Activities
4.1
Value for Cost
3.9
A Place for Mom has scored Brookdale Eddy Pond West with 8.9 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, Brookdale Eddy Pond West has 69 reviews with an average "overall experience" of 4 out of 5.
Parent company
Brookdale
8.7
Review score26462 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 69 reviews
Alan G - Family/friend
Assisted Living
March 5, 2024
5.0
Verified Review
Could not be happier!
The staff is very attentive to Evelyn's needs and gets her involved in many things. Compared to [facility name removed] in Worcester where she was, Eddy Pond felt more open and like home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Cheryl - Family/friend
Assisted Living
January 24, 2024
4.0
Verified Review
Definitely recommended
Pros 1) Staff is very friendly. 2) Apartments are very nice with bedroom(s), walk-in bath(s), living/dining area with kitchen sink and refrigerator. 3) Tv room with nightly shows and snacks, creativity room and game room albeit game room is small. 4) Assigned seating in dining allows staff to take attendance and check on missing residents. 5) Communication good. Emails sent to resident's caregiver regarding family events (family Bingo, Holiday party, etc.) and Covid updates. 6) Residents wear medical alert watch or necklace and vitals are checked periodically. 7) Cost. Like the base fee with ability to add on (or take off) monthly fees for additional ADLs as needed. Cons 1) Facility appears a little outdated. (There were leaks in the hallway ceilings and thermostat controls not great.) Overall Would definitely recommend.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Janet - Family/friend
Memory Care
October 23, 2023
5.0
Verified Review
A place that provides peace of mind for me and my family
From the beginning, the staff at Brookdale Eddy Pond West were very helpful and pleasant to work with. They were flexible with move-in dates and we were able to move my loved one in without time restrictions. The staff are very attentive to the residents and they get to know each person and their family. The facility is kept clean and is welcoming and I feel that my family member is in a safe environment and is well cared for. I would highly recommend Brookdale Eddy Pond West for both Assisted Living and Memory Care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Don S - Family/friend
Assisted Living
May 28, 2023
1.0
Do not even consider this facility!
Do not even consider this facility! This place was decent about 2 years ago when I placed my mom here. Ever since then, things have Deteriorated. This building is filled with toxic mold because it wasn’t flashed properly. My mom was placed in a temporary studio while she waited for her apartment to be renovated. When I checked on the progress , I saw black mold on everything going 10 feet into the building. I was assured that proper remediation practices would be used but they were not. They left these apartments open to the rest of the building and tracked mold on the carpets and didn’t replace them. Since then, they’ve had bedbugs, legionnaires disease which keeps causing people to get sick. At one point, the dining room was closed for months The name of Covid, but it was because of employee turnover. The residents were given awful food in Styrofoam containers. There is not enough room here to even scratch the surface of how terrible this place is. The only good are The activities.
Cleanliness
2
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
1
Activities
5
Value for Cost
1
Response from Brookdale Eddy Pond West
June 1, 2023
Thank you for taking the time to share your feedback. Our management team has reviewed these concerns, and would welcome the opportunity to speak with you to clarify current conditions at the community. We hope you will reach out to them to further discuss.
Carla - Family/friend
Memory Care
March 13, 2023
5.0
Verified Review
My review of Brookdale Eddy Pond West
The food in the main dining room is good, but needs improvement in the Memory Care Unit. Activities are yet to be determined, but overall value is good.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
4
anonymous - Family/friend
Assisted Living
February 21, 2023
2.0
Verified Review
Our experience
My loved one was only here for 12 hours before she fell. They had no idea what time she fell because it was overnight. They fought with me to give my money back. They only ended up sending me $1000 back, or at least that is all I have gotten so far. They interviewed her and said she was appropriate to be there but apparently she was not. I would tell others to make sure you read every single thing in the contract and ask all the questions.
Response from Brookdale Eddy Pond West
February 28, 2023
Thank you for taking the time to share your feedback. The safety and well-being of our residents is our top priority and we have shared this feedback with our management team for review.
J F - Family/friend
Assisted Living
February 7, 2023
4.0
Verified Review
I would recommend the community to others for their loved ones. We have had no issues with the community since my loved one has moved in. The staff have been very welcoming to us and our loved one. The communication between the staff and family has been excellent.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Joseline T - Resident/client
Memory Care
October 22, 2022
1.0
Stay away from this place
My parent use do live in west building . Truthfully speaking since [name removed]took over as ED this place has gone down hill. The memory care unit is dirty. The carpet, the kitchen very filthy. They have bedbugs and they are eating the residents alive, you can visibly see them even during the day. Bedbugs have been seen in the memory care unit kitchen plates that the residents eat with. This place is TERRIBLE, I would NEVER recommend it to anyone.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
2
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Eddy Pond West
November 7, 2022
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
Anonymous - Toured community
Assisted Living
October 5, 2022
4.0
Verified Review
I toured this community and it was great! The place is beautiful. The staff was very friendly. It's very clean and a gorgeous atmosphere. The rooms were smaller than some of the other places, but had a great view. The tour guide was outstanding and went above and beyond. So friendly and welcoming. They even sent us a flower/fruit basket after our tour. This was my first choice for my loved one, but she chose another place.
Bill G - Resident/client
Assisted Living
August 29, 2022
4.0
8 Months Later
Feel most of my needs are taken care of. Food is good.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
3
Anonymous - Resident/client
Assisted Living
August 29, 2022
4.0
Life continues
Staff and administration are wonderful and very accommodating. Love the rides to medical Monday-Tuesday. Activities have really picked up & bus driver.
Cleanliness
4
Friendliness
5
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Lune G - Family/friend
Assisted Living
August 29, 2022
5.0
[name removed] needs an assistant. The days without an activity director are long for some of the residents! Meals have improved - the coming of [name removed].
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Donald G - Resident/client
Assisted Living
August 29, 2022
5.0
I've lived here 2 & 1/2 years, everything seems to be working fine.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Jeff R - Resident/client
Assisted Living
August 29, 2022
4.0
This is a very pleasant community to live in. The staff is friendly and pleasant. The grounds are very nice and the food is good.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Judy J - Resident/client
Assisted Living
August 29, 2022
5.0
I've lived here almost five years. I feel very fortunate to live here. The staff and workers extend themselves and are personable. Each day has a variety of activities offered. The atmosphere is warm and comfortable.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Resident/client
Assisted Living
August 24, 2022
3.0
I've been a resident for a number of years and to tell you the truth, it is a God send for me. The people I share my days with are personable and quite friendly.
Cleanliness
2
Friendliness
2
Care Services
3
Staff
3
Meals & Dining
4
Activities
3
Value for Cost
3
Response from Brookdale Eddy Pond West
August 30, 2022
Thank you for choosing Brookdale and taking the time to share your feedback. We are glad to hear you are enjoying your time at the community!
Anonymous - Resident/client
Assisted Living
August 24, 2022
2.0
Verified Review
Resident for 13 months
I have been here 1 year. I have not offended anyone, but my shower schedule is always off. Some weeks I get no help with answers and frankly am at a loss for what is wrong. And I don't take one alone. Activity staff are wonderful and helpful.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
3
Response from Brookdale Eddy Pond West
August 30, 2022
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Anonymous - Resident/client
Assisted Living
August 24, 2022
4.0
I am very happy here and I love my room! I have been trying to get my rug shampooed since I got here, but no results!! My aides are very nice and helpful! In the dining room I feel I am last to be served since my table is way in the corner!!
Cleanliness
4
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
4
Activities
5
Anonymous - Resident/client
Assisted Living
August 24, 2022
4.0
Very pleasant, been here for 1 year. It's a business and I have no control over situations. Overall very comfortable place to live.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Anonymous - Resident/client
Assisted Living
August 24, 2022
4.0
I like it here overall. I like the activities too. I really get involved in the community. Staff is very helpful and friendly.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Viewing 1-20 out of 69 reviews

Amenities
at Brookdale Eddy Pond West

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Incontinence Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Low / No Sodium
  • Meals Provided
  • No Sugar
  • Guest Meals
  • Professional Chef
  • Restaurant Style Dining
  • Special Dining Programs

Room Amenities

  • Wheelchair Accessible Showers
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Bath Tubs
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Dogs Allowed
  • Pet Care Available

Common areas

  • Computer or Media Center
  • Outside Patio
  • Beauty Salon
  • Outdoor Common Areas
  • Library
  • Central Fireplace
  • Indoor Common Areas

Recreational areas

  • Raised Garden Beds
  • Movie or Theater Room
  • Arts and Crafts Center
  • Piano or Organ
  • Game Room

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Activities

  • Yoga / Chair Yoga
  • Activities Off-site
  • Live Musical Performances
  • Brain fitness / Dakim
  • Happy Hour
  • Day Trips and Outings
  • Tai Chi
  • BBQs or Picnics
  • Live Well Programs
  • Pet-focused Programs
  • Stretching Classes
  • Sensory-based Programs
  • Intergenerational Programs
  • Wine Tasting
  • Live Dance or Theater Performances
  • Activities On-site
  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Forever Fit
  • Birthday Parties
  • Trivia Games
  • Reminiscence Programs
  • Art Classes
  • Holiday Parties
  • Devotional Activities Offsite
  • Wii Bowling

Neighborhoods
around Brookdale Eddy Pond West

See what the neighborhood has to offer and what’s nearby:
Brookdale Eddy Pond West in google map

Frequently Asked Questions
about Brookdale Eddy Pond West

Brookdale Eddy Pond West offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Eddy Pond West 8.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (508) 832-2200 to reach a resident at Brookdale Eddy Pond West.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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