Brookdale Eddy Pond West

My parent use do live in west building . Truthfully speaking since [name removed]took over as ED this place has gone down hill. The memory care unit is dirty. The carpet, the kitchen very filthy. They have bedbugs and they are eating the residents alive, you can visibly see them even during the day. Bedbugs have been seen in the memory care unit kitchen plates that the residents eat with. This place is TERRIBLE, I would NEVER recommend it to anyone.

Feel most of my needs are taken care of. Food is good.

Staff and administration are wonderful and very accommodating. Love the rides to medical Monday-Tuesday. Activities have really picked up & bus driver.

[name removed] needs an assistant. The days without an activity director are long for some of the residents! Meals have improved - the coming of [name removed].

I've lived here 2 & 1/2 years, everything seems to be working fine.

This is a very pleasant community to live in. The staff is friendly and pleasant. The grounds are very nice and the food is good.

I've lived here almost five years. I feel very fortunate to live here. The staff and workers extend themselves and are personable. Each day has a variety of activities offered. The atmosphere is warm and comfortable.

I've been a resident for a number of years and to tell you the truth, it is a God send for me. The people I share my days with are personable and quite friendly.

I have been here 1 year. I have not offended anyone, but my shower schedule is always off. Some weeks I get no help with answers and frankly am at a loss for what is wrong. And I don't take one alone. Activity staff are wonderful and helpful.

I am very happy here and I love my room! I have been trying to get my rug shampooed since I got here, but no results!! My aides are very nice and helpful! In the dining room I feel I am last to be served since my table is way in the corner!!

Very pleasant, been here for 1 year. It's a business and I have no control over situations. Overall very comfortable place to live.

I like it here overall. I like the activities too. I really get involved in the community. Staff is very helpful and friendly.

I agree with the list below. I am not pleased with the 10% rent raise. A little high for me. Might have to move in with my kids again.

Pleasant & friendly. Meals are food. Staff is confident and willing to help in most situations, lots of activities. This goes for both the staff and the residents.

Community is a nice size, I know all my neighbors. This community is like my extended family.

Staff is helpful and friendly. It would be delightful to have a change in the food menu, either monthly or quarterly. It is a shame the same food is served month after month, year after year.

Brookdale is a pretty good place. They seem to care, my loved one is a very hard assisted living patient, and they are going above and beyond.

This is a very good community. The staff have a tough job to do but still care for the residents. My loved one is happy here. It is a good alterative to a place you may want to place your loved one. They have excursions, games, and more for the residents to choose from. The dining room has been closed off and on due to the pandemic. The residents were eating in their rooms due to the dining room being closed. Things are starting to return to normal.