Brookdale Eddy Pond East

My mother is happy with the services at Brookdale. She feels like a princess! The staff is great. During the Covid-19 pandemic, the staff has been great with keeping the residents safe and they are clearly personally invested in the well being of my loved one. All levels of staff, from the director to the food service staff are all very invested. They do not have much turnover either. They take great care of everyone. They have been great about engaging the residents during lock down and keeping them involved as best they can. They have also been great with communicating with me about my mother's care. We can call at any time and they will be happy to accommodate. We feel like they are extended family!

Overall, the place is immaculate. Other than one of the front desk staff, everyone has been so helpful and they have really persevered with my aunt and everything is going terrifically. They have done a great job with managing my aunt's diabetic medication. Previous to this community, she had repeated trips to the hospital for blood sugar issues, and that has not happened once with Brookdale. Even through some of my aunt's troubling behaviors, the staff won her over and treated her with nothing but kindness. In addition to that, they also provide adequate activities and will even take the residents off-community, which my aunt really enjoyed.

This is a nice community, and I had a nice tour of it. Everyone was very kind to my family, and I. The community looked nice. The staff was informative, and everything went well overall.