Brookdale Eddy Pond East

In the couple of days it was average and after that there's was no communication at all. They decided my loved one was not appropriate for the property and they could not stay. That was only communicated to the hospital staff and even after my calling and leaving messages I did not and have not after several weeks gotten a call back to say my loved one could not stay. I simply received a refund in the mail!

What we really like about Brookdale Eddy Pond East are the staff - they are very friendly and have been very cooperative in dealing with our loved one which can be challenging at times. The staff have been very patient and accommodating and based on the experience we have had so far we would highly recommend this community to other families.

Feel most of my needs are taken care of.

Needs more help.

No one has sanitation. Put the pills in her hand and give it to them.

Staff is wonderful and very accommodating. Love the rides to medical on Monday and Tuesday and good bus driver. Activities have really picked up.

[Name Removed] needs an assistant. The days without an activity director are long for some of the residents! Meals have improved.

I've lived here for two and half years. Everything seems to be working fine.

This is a very pleasant community to live in. The staff is friendly and pleasant. The grounds are very nice and the food is good.

I've lived here almost five years. I feel very fortunate to live here; The staff and workers extend themselves and are personable. Each day has a variety of activities offered. The atmosphere is warm and comfortable.

On the most part, this home (Brookdale) has been a good replacement and decision to replace my previous were I was done and at risk of injury from falling and family not being in the immediate area. Thank you.

When we speak with our loved one we hear all positive things about the meals and dining experience. We do think it is a really good overall value once you break everything down. Based on the experience we have had so far with Brookdale Eddy Pond East we would recommend them to other families

My dad is in a wheelchair and we liked how spacious and open Brookdale was. He likes to tool around and go on adventures and it had plenty of space for him to do that. The room size is perfect for what he needs. I have not eaten the food but my dad seems to love it. We have had a very good experience so far, he likes it and is fitting in well. The other residents are super nice and welcoming. I would recommend to others looking.

Our family had an in person tour and the tour was fantastic, everyone that we met with was incredible nice. However they were not able to accept our loved one based on his behavior during the interview process which we came to understand completely.

This community is on a conservation and it is more quiet and private type of community.

We chose Brookdale Eddy Pond East because of the location of the facility for family and I have friends who work with the industry and they all gave it big thumbs up. They were super responsive when I was searching, but they were a little pushy. The room size that she is in is adequate for her needs, they do have options on room sizes as well. The food is not always hot when served, and some foods are over salted. She is also diabetic and they have very few options for diabetic deserts, so I think they could provide more options there. I visited a few weekends ago and there was a fire in the building overnight. They handled it superbly and I was very impressed. I would highly recommend to others who are looking.

Our family's experience with Brookdale has been very good so far, the only incident we had was just in the beginning. Our loved one was given an alarm push button for whenever she needed help and they tested it, it was working fine but she had fallen and needed help and the button was not working. We brought this to the nurses attention and they replaced it immediately and it has worked ever since. The staff members are very friendly and our loved one has made several friends. There was a fire there about a week ago and they evacuated the residents very smoothly, everything worked out very well and the staff members and fire department had great response times. At that point we really noticed they are very well trained and really care for the residents. Our loved one used to make her own meals from scratch growing up, so sometimes the meals are a hit or miss but she is still adjusting. The care givers check on our loved one several times a day, and there is a nursing station right next door.

Our deciding factor to choose Brookdale was the pro-activeness of the staff members who worked with our family and mother. They worked very well with the rehab center our loved one was at, and was the first to evaluate our loved ones health which was meaningful to us. Also they are one of the few facilities that provide at heart services at a cost, and other facilities incorporate it into the monthly rate. Brookdale has a resident monthly fee and we add on our additional services, for example we are paying extra to have them monitor our loved ones medication.