Brookdale Chandler Regional

This is a very high quality community for what I feel is the best price. The staff really care about the residents. The community offers flexible options for the family and our loved one. The staff communication with the family is pretty good and they are responsive. There are times that the family may have to follow up to get answers. There are three meals served to the residents a day, and there are snacks available for the residents between meals. The community is careful with the menu and there are healthy options for the residents. The meals appear to be restaurant quality.

I felt that they were overpriced and money hungry. I felt like the salesperson pressured us to make a decision that wasn't right for my dad. He ended up moving out [time frame removed] later. Really disappointed with the experience. I don't think it's fair that you have to pay a [fee amount removed] community fee at each community before you know if you're staying or not.

The care is pretty good. It's a very clean community, including the rooms. They were very proffessional. I feel like, they really get to know the residents and they really care. My loved ones didn't really take advantage of the activities bu tthey did offer them. It is fairly pricey but the care/caring of the staff is good value. The staff is really caring, and there is no value that you can put on that. Overall, I picked this place for safety and supervison for my loved ones.

We like the smaller size of the community, the residents are so friendly and right when our loved one moved in they were coming up to him and just making him feel so welcomed. The staff are very welcoming and super friendly. The director [name removed] has been very helpful especially when we ran into some financial issues he was quick to get them resolved. Our loved one is on the independent side but they still come to check on him which we appreciate. He is really enjoying the meals and dining services, and loves all the activities. He loves being able to go out everyday with the residents to different parks and shopping stores.

don't take your loved one here unless you have lots of money. initially Brookdale led us to believe that our monthly bill would be [price removed]; they made it seem like their community had affordable and reasonable prices. when we first moved in my mom had little to no mobility, and we were charged [price removed] that first month for the additional care services. they have an ala carte type of package where they are charging you for everything. my mom asked to have a meal delivered to her room once, and they charged an expensive fee of [price removed]. they make it really easy to rack up a lot of charges here. in the middle of her second month, she was able to get around on her own and her mobility had increased significantly. they still charged us the same amount as the previous month, although she no longer had a need for extra staff or services. she's moved out now, but we haven't been billed for her last month yet. I do have concerns that there will be added fees and charges. I'm also concerned that they'll try and charge us for an additional month since we did not give a 30 days notice. there was a Covid outbreak where about 9 residents were positive. thankfully, there were no causalities or hospitalizations, and they were all quarantined. I'm unsure if those extra fees were on account of my mom having to be in her room for two weeks, and them having to bring things to her? if that's the case, its unfair because it's not her fault nor anyone else's that they caught Covid. according to my mom, the response time for the assistance button/chain was seriously lacking as well. sometimes no one would come, or they would take their time. for a facility this big, they could really benefit from hiring more staff members at night. my loved one only received one full bath within her 3 month stay, yet we paid for all of these care services and added on fees. I also heard that five other residents had left during our stay because they couldn't afford it. this place is expensive.

First impression i had with Brookdale Chandler was that the residents were very friendly. The rooms that they provide for the residents are spacious. We had have a few meals and the food is overall okay. We would recommend this community.

The facility is very well maintained. The staff are very friendly, courteous and responsive to our needs and requests. Our father passed away in November, and the hospice care provide by Brookdale was a comfort to him and our family. I would absolutely recommend this community to other families. It is an excellent place.

I love it here! They cater to my special diet needs, they have plenty of activities and exercises. The management is excellent.

I love it here. The aides are great as is the administration. I feel very safe. I have peace of mind.

I love it here and the way it used to be especially the activities we used to enjoy.

I feel loved and safe. For my birthday management made me feel very special, I was able to see my family through the virtual visit. I got balloons, cupcakes and special shirt that said Best Dad. My family loved it.

From when I walked in 2.5 years ago, I fell in love with Brookdale. This has been my home for that long. I am an Ambassador also and love all the people I get to see. This is truly A+++!

I am happy I can have Coca-Cola (dog here). Care managers have been very kind. I'm very happy they take us shopping to Walmart and I'm looking forward to bringing it back. I get very good care. When I get sick the nurses check on me. I feel safe.

I love that I don't have to cook. I love the activities. The staff is very helpful. I have befriended other residents and enjoy their company. I love it here.

A really comfortable place to live. The care staff are so helpful and willing to assist.

Excellent staff. Very supportive. Many activities. It feels like "home." There are other residents that have similar interests that we have many opportunities to participate with.

I love the food and the activities. I like the way they go out of their way to keep us happy. Management is very involved. I also feel very safe here.

We chose this community for price and move in deal that they offered us. The menu offers a wide variety and appears to be average food. They offer a lot of activities. The caregivers are good, friendly, and kind. I would recommend this community. I think that my loved one is safe and cared for there.