Brookdale Anderson

The facility is in “good” condition. It is clearly 25 years old and “in need of refreshing”. The apartment canopies are dry rotting. The grounds (shrubs) are in need of attention/replacement. The staff/administration is VERY kind and accommodating! The food service is probably the greatest disappointment. The table cloths and cloth napkins are not being cleaned. Staffing shortages are all too common and diminishes the dining experience. The food is generally well prepared and fresh. Activities are basic. The facility seems safe. There is a entrance “Guard Shack”, but I have never seen it occupied nor have I ever encountered/seen a security personnel… and I have been there a lot at all times of the morning, day, and evening.

Brookdale of Anderson is the home that we have been looking for! It checks all the boxes...great atmosphere, friendly residents, good food, and a pool! My dad was not happy at his previous living facility, we took him to look at Brookdale and within 5 minutes, he said "this is it, I a moving here". He has adapted so well and absolutely loves it!

My mother was there as a private pay long term care patient. She was moved multiple times for unknown reasons. The facility is dirty, most of the employees were agency who had no clue of what was going on, or didn't care. Rooms are small, outdated and in dire need of cleaning and paint. I cried every time i left there! My mother was on hospice care, but due to the lack of care, knowledge or communication with the hospice nurse, she was unable to receive medication to ease her discomfort. Me and my sister were the ones that " figured out" she was dying. I would not put my worst enemy in this place!

This lady that they so-called Director of Nursing in Assistant Living is not friendly at all and she talks to her staff awful. She really needs to be out of there with her attitude. She has no patience with clients and don't know how to care for them. How She got her job is beyond me. Remove her and get someone that is friendly and has compassion and it would be much better.

We chose Brookdale Anderson because it is a smaller property and my father is not very active and so I thought this would be a better fit for him. They were short staffed, but I know that is an issue across the board. Overall it was a positive experience and we would definitely recommend them to others.

The Brookdale Anderson community is in a great location and based on our experience we would recommend them to other families

My father was admitted into Brookdale rehab . While he was functional, he was weak and needed assistance. I was amazed at this facility and not in a good way. The building itself is worn and showing age. The lighting is absolutely depressing, the walls need new paint and the overall atmosphere will do nothing for a patient's spirits. While my father benefitted from his physical therapy there , the rest of the experience was not good at all. I was constantly having to call directly to the nurse's station for basic things like taking him to the bathroom, helping him get dressed etc..... There is no communication whatsoever. Never once talked to the doctor even though I repeatedly asked for doctor to call and update me. I was FINALLY able to get my father BACK to the hospital after repeated pleas. And once he was admitted back to the hospital, the social worker at Brookdale called me to discuss his care plan & had absolutely no idea that he had been readmitted to hospital.

The community was clean. They had a tendency to lose sight of the residents needs once they are actually moved in. The food and activities were good. It was a better fit for those who are more mobile and steady as they had a lot of exposed roots outside so there was some fall risk we saw there.

Family member there during coronavirus and no communication after calling 4 times. I am a NP in large upstate hospital and we are calling family members about their love ones daily. Surprised with me being a provider no provider would call me. Terrible communication. Lots of problems with this facility. Physical therapy was good but that’s about it. Would not recommend this rehab facility.

My mom is in the Rehab part of Brookdale and there have been many times we have come in to find her in bed or in her wheelchair soaked from her urine and a puddle on the floor under her wheelchair. She is not allowed to get up to go to the bathroom herself and it takes them 20-60 minutes to even come into the room to see what she needs. We have found her asleep in her wheelchair where she has slept there all night and her legs were swollen. They didn't or don't check on them to see if they are in bed at night. One time i went to visit and was there for a couple hours and they had folded sheets on the bed but never made it up so she could lay down, I had to make it for her so she could get some rest. She has also gotten cookies or cakes with her meals that were stale/hard/dry. if you go into the back room where there is a TV and long table you will see several people in their wheelchairs asleep sitting up/hunched over and have been there for several hours as i see them when i visit my mo.

Support for aging parents is difficult and our journey with Mom’s stroke brought us here. Mom had a short stay at Brookdale as she came from a rehab in Anderson. She needed 24/7 monitoring and care before coming home as she continued physical therapy. The team at Brookdale was caring and throughtful on every level. Thanks especially to [name removed] and [name removed] who were so helpful and accommodating throughout each step of our journey.

Brookdale Anderson was a very pleasant and enviting community. The staff was very friendly. The residents seemed to be very active around the community. Overall it was a nice place.

love Brookdale, very nice and so much like home. signed up for the transition program today for mom. she can stay here up to 42 days at a special rate. I only wish mom could afford to live long term here. It's disappointing that they have no assisted living companion rooms so that it may be more affordable. If mom can transition to independent living here in the cottages that would be awesome! Only time will tell! Mean while I must keep searching for a place in assisted living that is in Anderson as nice as Brookdale and that's in our price range. These are important factors!

Everything is going just great for my loved one at Brookdale Anderson! The staff are very nice and the facility is very well maintained. My loved one also gets plenty of opportunities to socialize with other residents and participate in activities. She's very happy there, and we are too!

I toured Brookdale Anderson, but it was independent living, and my father did not qualify for independent living. This community was gorgeous, but it did not fit my father's needs.

My mother was in Brookdale Anderson for Rehab and they took pretty good care of her. They are highly understaffed, but they try to do the best they can. The discharge process was a nightmare, I was dealing with the nurses and I felt like some of the higher up people should have been the ones helping me. Having the nurses be the ones helping me was taking them away from administering medications or helping other patients. Those nurses those work their tails off. My mother did have good care, though.

I really did like Brookdale Anderson. The people were very sweet. I felt it was too big for my Aunt's who both grew up in a small town.

I have not had the best experience with this community. They need to improve their billing system. I had a set rate for my mother when she first moved into this community, but as time as gone one her price keeping raising every month. When I brought this to their attentions, they were not very good at handling the problem. If this continues I will have too consider a new community for my mother.