Brighton Gardens of West Orange

So far the overall experience with Brighton Gardens of West Orange has been good and our loved one has adjusted well. When it comes to the activities there could be more movement options.

What our family likes the most about the Brighton Gardens of West Orange community is the physical comfort and attractiveness of the community. We also like the care and attention provided by the staff members there. The fact that every residents has a private room and bathroom is great.

Our experience with Brighton Gardens wasn't very good. My brother felt they were not responsive. My father felt they did not welcome him and left him on his own too much and were not inviting him to the various programs. He fell a lot was sent out to hospital and after one 2-night observation stay, the physician told my brother that he felt my dad needed rehab. My dad died. All in all, neither my brother nor my daughter would recommend Sunrise. It was not what was promised.

The daily list of activities is great plus they have them online along with the menus so you know what your loved one is eating. The staff knows all the residents and interact with them. It's a very expensive facility and although everything seems perfect, it's still more expensive than her condo where she lived previously.

Brighton Gardens was wonderful. My mom was there for 5 months. She just came home. They took great care of her, and she loved everyone there.

I would definitely recommend Brighton Gardens of West Orange to others. My loved one loves the staff, everyone is very attentive. The only thing she has questioned is the activities so far - Covid probably plays into that. The activates is something that she wants to do more of, or they could have more of a variety - more trips, outings, etc. But so far she loves it there. As far as the food, my loved one says it's fine. She has more than enough all the time and the servings have been plentiful. Communication between the community and our family is great. They call anytime there's an issue. They're very explicit as soon as you answer; as sometimes receiving a call from the community can bring forth panic, but they ease your fears right away by saying "everything's fine". They make sure to call to address any issues with paperwork, insurance questions, food allergies - really anything related to my loved one.

I liked Brighton Gardens of West Orange. It’s a Sunrise facility, as was the place we ended up choosing. The only thing we didn’t like about them was it didn’t have a homey feel to it. It seemed more like a hotel.

The Brighton Gardens community is always clean and they have a ton of different activities for the residents to keep them busy. They go out to different shopping stores like the dollar tree once a week. They drive around to look at big mansions and the cherry blossoms. They have bingo and other board games. They also offer different church services, which is nice for our loved one to go to and learn about different faiths. They bring in live entertainment during the week like different comedians and music groups. Based on our experience so far we would recommend this community to others

It's been a learning experience. Make sure you have the insurance the facility takes, but at this point I don't even know what would be the best insurance to come in on. I'm still learning about the whole system. But the people here have been as helpful as they can be. I think it's just part of how an assisted living system operates - there are just going to be challenges initially that you have to work though to get ironed out. The facility itself is very good. It looks like they Have a lot of activities going on. And their Covid protocol is excellent. They do a great job keeping track of people coming in out.

This community was okay but when I went in I felt like the people were sitting around and I wanted somewhere more active for my loved one. I also would have to bring in furniture and I wanted something already set up. Nothing wrong just certain things that showed me that it would not work.

Love this place everyone here at Brighton Gardens are so nice, it's always warm and welcoming. I enjoy seeing everyone so happy with big smiles :) Great energy!!

This is a place that nickels and dimes you for every service, raising your bill without discussion with the client. You only get what you pay for and pay you will. A delicious-sounding menu masks low quality ingredients mixed with subpar meals. There is little to do here. Staff is uneven with some very gentle staff and some of the most heartless "caregivers" who will not go the extra mile. No complaints about the grounds and care of the facility. If only those on the inside took as good care of the residents.

I would recommend the community, this is the second loved one we have had in the community. This felt warm and inviting as soon as I walked in. This is a place I would want to stay. The food is good, it seems like the same items are served over and over again to my loved one. The staff pay attention to the resident's and share stories with the family about their loved ones.

The facility itself is very nice and I liked it a lot. The rooms do have kitchenettes and walk in closets. The only drawback was that it was way too expensive.

I wasn't aware it wasn't a continuing care community. Which meant that if my loved one needed nursing care beyond 14 days, she would need to move to a different community. They were terrific while she was there. The service was great. It seems they frown upon if you choose different options than their standard, recommended options. For instance, they encouraged me to switch to the doctor that's affiliated with their facility, which I declined. But they sent their doctor to see her anyway and then charged for it, which I'm still fighting. But the staff there was wonderful, and my loved one misses the staff there more than anything. I just needed her closer to me, and I needed nursing care with the option to stay and live out the rest of her life there. Also, there's not a lot of residents there. And because occupancy was lower, there weren't a lot of activities. So my loved one was bored a lot of the time.

Nice dining and common areas, indoor spaces, grounds, a good deal of space, nice social activities. Pet friendly.

I only visited Brighton Gardens one time and we thought overall the community was okay, the workers were very nice and friendly. I was able to eat a meal there and the food would be a four out of five.

My dad was in the dementia wing, after a week he wasn't feeling good and they kept telling us he was fine and he was getting used to the facility. He ended up in the ER with a urinary tract infection. Another time, I got a call my dad had fallen and I asked when they last checked on him and they had said 7 hours ago. For all the money spent, it was horrible. The place looks great, but the care was horrible. I would not recommend to anyone.

Everyone at the community was very accommodating and very nice. They were all very friendly. The medical office was not as communicative as they promised they would be. It felt a little bit like they didn't want to help me with assisting my friend with her needs. Some of the aids, however were absolutely phenomenal. Some of the food was pretty good, not great, and some of the wait staff were very good as well. They encouraged the residents to participate in group activities. The director was pretty accessible if I needed anything.

The team at Brighton Gardens has been fantastic. My mother moved in about 6 months ago and is doing very well. Everyone that we have come in contact with has been so caring. From the sales team, to the executive director, to the front desk and the girls that care for my mom. I cant say enough good things about Brighton Gardens.