Brickmont Woodstock

Care and basic needs were not being met. The staff were lazy and would not adequately care for and toilet my loved one. They withheld fluids from him. Activities were nonexistent. It was not an environment that would lead to any sort of brain stimulation. The cost seemed good at first, but they just weren't doing anything.

They did a wonderful job. They were very accommodating as far as the level of care my loved one needed and the willingness to get him moved in fast, which we needed after an unexpected life event. The facility is very inviting, and they were very accepting of us as visitors.

We chose Brickmont Woodstock because it is all inclusive pay and that was a big selling point for us that everything was not an add on fee. I would tell others that on the assisted living side, it is all inclusive unless your family members want to eat in their room, if they do want to eat in their room, it is an addition [cost removed] charge. There is a nurse practitioner that checks on residents every Wednesday, and she has been rude and does not have a good bed side manner. She is also not very good with communication either. I do see a lot of turnover in the staff members, whenever they have new people the rules seem to change. I think they need to have more consistency so people know exactly what rules to follow. My loved one does say the food looks intuitional and he thinks they could benefit from adding their own personal touch on meals. We have a great working relationship with the memory care director right now and all of the caretakers are amazing at their job. Overall I think the facility is great, there have just been a couple of hiccups along the way

Our family had an in person tour and the facility is nice, the tour was fine but it just felt a little sterile. Also just to big for our loved one.

We really like Brickmont, it was actually our second choice. We just felt that the facility we went with had a little more to offer.

The staff at Brickmont Woodstock were very nice and helpful. Our main concern there was they were just very strict. And it seemed like they had very limited activities.

We chose Brickmont Woodstock because we needed to make a fast decision and they were able to take her quickly. The room sizes here are adequate for what my mom needs. There is poor communication from the administrative staff, so they could greatly use some improvement there.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. Unfortunately the community was just not in our price range

I liked them. Due to Covid we didn't do much of a tour. The rooms are big.

We've had a very good experience. But my loved one is not active. She was in another assisted living facility when she was younger and able to partake in activities. I feel like the population at Brickmont is more sedentary than her previous facility. At Brickmont, there's not a lot of people coming and going, driving their own cars, that type of thing. And I don't see a lot of activities. That doesn't mean they're not happening. It just means I haven't seen much. So I would think if your loved one is more active, they might want to find a more active place. And that' s not a knock on Brickmont. That's just the current demographic of their residents. But as far as taking care of my loved one in her situation, they've been wonderful. She's really ill and doesn't get out of bed. It takes two people to help her get up and down. When she pushes the button, they're very attentive. I feel like she gets a lot of attention. Perhaps they have more caregivers per resident than some of the more active communities where residents are doing more things on their own. So I feel like she gets ample attention here.

This community is one price for all the services and rent which was very important for us. I would like to see more outdoor activities for the residence. I think this is a good place to start your assisted living and they have been really helpful and communication has been great also and they made this process easier. I would recommend this community to others.

My ratings are all based on prior to COVID. The staff has been prompt and willing to work with my loved one. I would choose Brickmont again for my loved one. This is a quick commute to be able to get to my loved one. Everyone is friendly. The community came to us to introduce themselves and were impressed by this. My loved one has had a great experience overall. There are only 140 beds. They also offers memory care, and it is a smaller community. Brickmont is willing to assist the residents with virtual visits that are scheduled with their families, and this has been useful for us.

The rooms at the community are very functional, and i would recommend it.

I truly enjoyed my time at Brickmont. I stayed at Woodstock temporarily while other locations for Brickmont opened, I can say that all of the workers at Brickmont were so accommodating and caring at the Woodstock location during my entire stay with them. Doted over me and every one of my neighbors especially during the dining services for lunch. The food was delicious. Truly enjoyed my time with Brickmont Woodstock. Anyone looking close to the Woodstock location should choose Brickmont at Woodstock.

My sister lived at Brickmont and he receives the best care we have ever found for her. She has more care needs than most and some major mobility challenges for her age. Her caregiver/caregivers are always able and available to help her when she needs them. They truly show her compassion and love with everything they do. Me and my family are so thankful and grateful for Brickmont.

My mom lived at Brickmont for over a year and enjoyed every minute of it. The staff and caregivers went above and beyond to make sure my mom was cared for with love and compassion, always! I could not have asked for better care without it being me for mom. Mom loved her home at Brickmont! We will forever be grateful for Brickmont and the team of caregivers, directors, and nurses.

Several concerns about my mother’s care. You are at their mercy. Staff can be very rude. The owner is only concerned about the money she is making and will overlook issues with medication and treatment protocol. The visiting nurse practitioner is just scary in respect to residents.

We chose this Brickmont Woodstock because it was affordable and we liked that it was a newer facility compared to others we saw. The room sizes here are decent. I have eaten here and I thought the food was good, they are chef prepared meals. The best part about the community so far has been the peace of mind knowing that my mother in law is safe here during the pandemic. I would recommend this facility to others.

My favorite part of this facility was the care that my brother received. He was in memory care and they did a really good job of taking care of him. This community was only a 10 minute drive to be able to see him, so the location was very good for our family.

The staff is taking wonderful care of my brother. Right now they are shut down because of the Covid-19 pandemic, but have been very helpful with keeping us up to date on phone calls. They are all very friendly as well and my bother has had no problems and is happy there. The food is adequate and he is happy with it so far. Even with the virus, they have allowed me to see my brother through the window and he seems to be all smiles and happy. I would give them an A+!