Brickmont Woodstock

The only real concern that I would have is the lack of communication with the family. My mother has dementia and her memory is not good. I have asked for updates on how she is doing from their point of view and cannot get anyone to call me back. I live close by, so I go over there often to see what's going on. But having a way to get regular updates on my mother would be beneficial. The facility seems to be clean, but in some of the common areas the carpet is stained. I'm not sure if shampooing them would improve the look or if it's just time for the carpet to be replaced.

It's beautiful but the care is lacking. We picked this community for our loved one, because of your recommendation.

We picked this community because of the cleanliness and newness of the facility, along with cost. We had an Unprofessional caretaker, don't send your loved one unless they are very independent.

Only go there if your loved one wanders around and likes to watch TV. I picked this community because of a personal recommendation.

I would say that everyone is friendly. They have plenty of staff. I like the door is open 8-8. It is clean and the only thing I don't like is they won't give family a key to my moms room . She can't get up to let me in very well or doesn't hear knock and want to get up so I have to find someone working in the hall every time to let me in. They also , like all other places, have no checklist for people by day so no idea if mom got a shower or if someone edit her to brush her teeth. I have to notice. Or try to find out. Saturday person doesn't know if Tuesday person for mom to shower.

Skipped meals and dining rating because food was excellent 5/5, but dining room atmosphere is terrible 1/5. The community sales director is wonderful and energetic. The community is pristine. The food is excellent. The executive director is focused more on the overall look of the facility to the detriment of the residents. The care is administered in a boot camp mentality and the residents are getting yelled at everyday for not being able to help themselves. Sometimes residents have to wait in excess of 2 hours for a caregiver to respond to the call button. My mom was told that her name was on a "list of people we aren't allowed to help." She routinely had to wait over an hour after each meal for the caregivers to completely clean and reset the dining room before someone could assist her in returning to her room. She was miserable and has already moved out of the facility.

We have been remarkably pleased with Brickmont. It is always very clean but does not smell of Lysol.The dining room is clean and the food looks fine. At this point we are pleased with Brickmont and it is affordable.We are happy with the outdoor garden area to sit with her. So far we have had a satisfactory hair cut and a pedicure for her.

Our loved one has passed now but Brickmont Woodstock was excellent. We really liked the overall great care and cleanliness.

They have been good, but sometimes it's hard getting in touch with someone, and getting a phone call returned. They have bee very nice. They aren't intuned to caring for elderly people. My loved one likes the food. They could improve on the communication, and maybe add more staff. The caregivers have done a great job. Overall, it's been a good experience.

I have found them very professional thus far, place is clean. Close to my home. The sales Lady, very helpful, very professional, staff helpful, price was good. Yes, I would recommend this facility to family and friends.

You have to stay on top of them to make sure all services and departments are operating as expected. Overall they are a caring group of people. I feel like I can go on vacation for a week and my loved one is cared for.

The only complaint I have is they rarely respond to your questions in a timely matter. Its like getting an act of congress to speak to someone about the billing. We would recommend this community to other families, but they will need to be persistent in getting answers. Unfortunately I am not where I can check on my dad like I would but they don't give any updates period.

We had a great tour with Brickmont Woodstock. We thought it was a really nice facility. For us it just came down to the location, unfortunately it was quite a distance from our house which would make it difficult to visit often.

The staff member, the facility itself and the meals (which had really good options and were all tasty) were some of the main reasons we picked this community. Our loved one came for respite care and we loved how the level of care was all inclusive which was gigantic. It was a great experience and we would go back given the option to. The head nurse could not of been nicer - she was very responsive when communicating by text because you could not leave a voicemail due to her phone always being full. The only negative or opportunity to improve on is that after looking at other communities they are still very strict with covid protocols. We do understand why and we know safety is most important so that is just something picky. However we could not eat with our loved ones unless we rent out a small room which was very isolating, and they have these gathering rooms for visitors but we were not allowed to sit in them. If we wanted to visit with our loved one, it had to be in the apartment which was very small.

Brickmont Woodstock is a nice, clean, quiet place, and they take good care of their residents. All the staff is caring, and they answer your questions. If you have a loved one who needs this type of place, it's a nice place to go.

This facility is a great place. Everybody that I've dealt with here is super nice and helpful. Anytime you ask for help, they're willing to stop and assist as needed. Communication with the family is good, they communicate with me all the time. Housekeeping is pretty good, I think they do it once a week. They do a really good job with it. They offer a good variety of activities. The food is good, good quality and variety. I would recommend this facility to family and friends.

Brickmont is an exceptional value for what you pay. It is the only facility we visited that does NOT charge extra for different levels of care. This on top of the cleanliness and quality of care have made us very happy !

Our family was set up for an in person tour and we only walked through the front door and immediately our loved one felt like they were walking in to a nursing home. We did peek at an apartment and not impressed at all.

We have been very happy with Brickmont. The care givers are wonderful people. Everyone had been very kind and answers any questions we've had. We think the care givers are saints. They are very sweet.

We had a very nice tour experience with Brickmont Woodstock. We just found that another facility fit my loved ones needs better and they had more freedom.