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VERIFIED PARTNER

Trustwell Living of Springfield

2451 West White Oaks Drive, Springfield, IL 62704

8.9
Review score
27 reviews
Add review
8.9
Review score
27 reviews
5 star
44%
4 star
30%
3 star
15%
2 star
4%
1 star
7%
See all reviews
8.8
Review score
1879 reviews
46 facilities
For pricing & availability:
(866) 374-4058
Trustwell Living of Springfield
Trustwell Living of Springfield Front Patio
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Anonymous
-
Family/friend
5.0
Highly Recommended
My loved one is currently a resident at Trustwell Living of Springfield and everything about her experience at this facility has been great so far. The cleanliness and friendliness are great. The care services, meals and value for cost are also great. All of the staff are friendly and help

About the facility
Trustwell Living of Springfield

Summary of {{data.CommunityName}} conveniently located in Springfield, Illinois

At {{data.CommunityName}}, we offer a plethora of community features. Residents can enjoy regularly scheduled off-site experiences and day trips. Dogs and cats are permitted in resident rooms. Free resident parking is available at our location.

Dining Amenities

We provide occupants with meals throughout the day. We offer specified meal services such as vegetarian food.

On-Site Activities

We have specially curated on-site activities that stimulate both mental and physical well-being.

Outdoor Common Areas

Outdoor common areas are designed with accessibility, flow, and movement for resident mobility.

Indoor Common Areas

Indoor common areas are a nice, quiet place to enjoy the company of fellow residents or just to relax.

Community Attributes at {{data.CommunityName}}

Living Options and Amenities

We offer wheelchair accessible units. Ground floor units are available. To accommodate our residents, we are fully integrated with WanderGuard capability. Resident units featuring wheelchair accessible showers are available.

Featured Services at {{data.CommunityName}}

Transportation

Our community provides complimentary transportation services.

Personal Services

We have a beautician conveniently located on-site - residents can easily receive beauty treatments for all occasions. We offer devotional services on-site, so residents can practice or worship in the privacy of our community. Offsite devotional services are offered in...

Read more

Senior living options offered

Assisted Living

Pricing
for Trustwell Living of Springfield

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Trustwell Living of Springfield Front Patio
Trustwell Living of Springfield

2451 West White Oaks Drive, Springfield, IL 62704

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Villas of Holly Brook Chatham

825 E. Walnut Street, Chatham, IL 62629

8.9
Review score
27 reviews
8.9
Review score
27 reviews
5 star
44%
4 star
30%
3 star
15%
2 star
4%
1 star
7%
10
Review score
28 reviews
10
Review score
28 reviews
5 star
92%
4 star
4%
3 star
4%
2 star
0%
1 star
0%
9.0
Review score
19 reviews
9.0
Review score
19 reviews
5 star
63%
4 star
32%
3 star
0%
2 star
0%
1 star
5%
8.9
Review score
14 reviews
8.9
Review score
14 reviews
5 star
72%
4 star
14%
3 star
0%
2 star
7%
1 star
7%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Reviews

for Trustwell Living of Springfield

8.9Review score27 reviews
8.9
Review score
27 reviews
5 star
44%
4 star
30%
3 star
15%
2 star
4%
1 star
7%
Trustwell Living
8.8
Review score1879 reviews46 communities
Write a review
A Place for Mom has scored Trustwell Living of Springfield with 8.9 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Trustwell Living of Springfield has 27 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.9
Friendliness
4.1
Care Services
3.9
Staff
4.3
Meals & Dining
4.0
Activities
3.6
Value for Cost
3.7
A Place for Mom has scored Trustwell Living of Springfield with 8.9 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Trustwell Living of Springfield has 27 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Trustwell Living
8.8
Review score1879 reviews46 communities
Filters
Overall Experience
Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 27 reviews
Anonymous - Family/friend
Assisted Living
September 29, 2023
5.0
Verified Review
Highly Recommended
My loved one is currently a resident at Trustwell Living of Springfield and everything about her experience at this facility has been great so far. The cleanliness and friendliness are great. The care services, meals and value for cost are also great. All of the staff are friendly and helpful. I would highly recommend Trustwell Living of Springfield to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Trustwell Living of Springfield
September 30, 2023
Thank you for your valuable feedback. We are so excited you have chosen us to care for your loved one. We will continue to strive to be the best at what we do. Allowing seniors to experience a meaningful life while aging in place in this home like environment
mary - Toured community
Assisted Living
June 2, 2023
4.0
Excellent
Greeted warmly by staff who were very helpful and knowledgeable. Renovations are beautiful and it appears to be a very nice place. I would live here. i spoke with several current residents who all appeared well cared for and had good things to say about the community. staff was busy and seemed involved in patient care
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
Paula - Toured community
Assisted Living
June 1, 2023
4.0
tour
I came for a tour of Trustwell Living of Springfield as a new lab tech. the residents were very nice and helpful. The staff was very nice they showed me around. I noticed the facility was very clean. The apartments I went into were huge compared to the other facilities I have been in.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
5
Sarah M
Assisted Living
June 1, 2023
5.0
Beautiful facility with amazing staff
Since Trustwell living has took over the Springfield location, so much has changed. The new remodel is absolutely beautiful. The apartments are so much larger than others in the area, and full size stove and refrigerator is an added bonus. Their staff is so friendly and fun to interact with. This is the best decision we have made yet.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Lisa - Family/friend
Assisted Living
January 30, 2023
5.0
Verified Review
friendly staff
We had a really good first impression with Trustwell Living - not only did they have an opening for our loved one but at the time he was moving in he was going to be a lot of assistance and care and the staff were willing to give him that extra level of care. He is doing much better now and is doing things on his own. They do have different activities going on throughout the week. Compared to other communities in the area we do think the value is pretty good.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Trustwell Living of Springfield
February 13, 2023
Thank you Lisa for the positive feedback. We realize that moving is stressful time on anyone, and we are so blessed to have your loved one in our care. Thank you for allowing us to care for him.
anonymous - Resident/client
Assisted Living
April 1, 2021
5.0
Verified Review
Good recommendation
My kids chose Bickford of Springfield because they have a 24 hour around the clock nurse here. I feel that the room sizes are adequate. I enjoy the meals provided, it is good quality food. I do think that we could use more activities. Overall, I would recommend.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
3
Meals & Dining
5
Value for Cost
4.5
Michael - Family/friend
Assisted Living
March 19, 2021
5.0
Verified Review
Would Recomend
We're reasonably happy with them. The only thing is, they are sometimes very slow at answering the phone. Other than that communication issue, the staff seem to be reasonably concerned and helpful. Residents have the opportunity to be socially active in the community. It's up to the individual how much so. We found the cost to be competitive.
Cleanliness
5
Friendliness
5
Care Services
5
Value for Cost
4
Jennifer K - Family/friend
Assisted Living
December 22, 2020
1.0
PLEASE STAY AWAY - TERRIFYING
My grandmother often would not receive her meds. She often only received meds after I would call the director to ask where they were (2-3 hours after they were due). In my grandmother's 2.5 months in this facility, almost every shower was missed (she was scheduled for 2 showers per week). She was only receiving showers when I would reach out to the director. To top this all off, when we moved my grandmother out in November, the facility "lost" all of her meds. We had just had three months of all of her meds filled three weeks prior to her move out. [name removed], their director of nursing confirmed that they could not find any of her medications and that they were just "gone." When I called our doctor's office to explain the situation and request refills, the receptionist's immediate response was, "oh, Bickford, that does not surprise me at all." It is absolutely terrifying to me that this facility is still open. I am absolutely begging you, please stay away.
Cleanliness
1
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
1
Activities
1
Value for Cost
1
anonymous - Toured community
Independent Living
February 9, 2020
5.0
My mom and I were very impressed with [name removed] and the Bickford facilities.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
November 6, 2018
1.5
Look very hard at this facility.
My Mother has been a Resident at Bickford Senior Living for over a year. They always seem to be short of staff (especially on weekends). The meals are sometimes good and a lot of times bad. They offer substitutes on the menu but they are frequently not available. There is a lot of times when no one from the administration is on the property. This seems to be the case on weekends. It does not do any good to call their corporate offices--they do not return your call. I would look at other facilities before placing a loved-one here!
Cleanliness
1.5
Friendliness
4
Value for Cost
1.5
Care Services
1.5
Activities
2.5
anonymous - Toured community
Independent Living
December 10, 2017
5.0
Very good impression. Clean, home-like environment;lots of living space. I wouldn't mind living there myself. Bonus, [Removed] is a niece of my late mother's best friend from high school & is familiar with my dad's old friends as well. Can't get much better than that! Although we are not ready to place Dad at this time, this is where we would like to place him if/when the time comes.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
September 19, 2017
4.0
Verified Review
Great Place!!
Both of my parents have recently made the move into this community and so far things are going well for them both. They are getting settled in and adapting into there new living environment that has been the perfect fit for them so far. The staff have been helpful to there needs and I like that the nurses are on top of things when it comes to there health. Overall it has been a pleasant experience and we have been pleased with how things have gone so far.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Independent Living
May 23, 2017
3.0
Verified Review
It Was A Big Place
We decided not to use this community because of it's size. We thought it was too big for my mom to walk through.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Independent Living
April 16, 2017
5.0
Verified Review
We are happy with the living area and the service.
The facility is lovely, clean and inviting. Staff are friendly and helpful. The apartment is spacious and nice. My brother seems happy there. My mother in law was at Bickford for 2 years before her death. The service then and now are excellent.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Independent Living
February 10, 2017
4.0
Verified Review
Not much going on...
I toured the Bickford several times, and every time I went there did not seem to be too much activity going on. The residents did not really come out of their apartments. They did not seem to involved in activities and I did not like the location. There was too much commercial around like grocery stores and banks. In the rooms, there was only one window and we wanted many so there would be natural lighting like at her house. It was not what we were looking for.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Independent Living
November 4, 2016
4.5
Verified Review
Accommodating staff!!
The community has been very welcoming to my mother-in-law. The staff at this community really goes an extra step to make her stay as comfortable as possible. They even called her doctor about a certain health concern instead of making me take care of it. The meals are great. When i have had meals there, the chef always says to tell him if there is anything she wants different he will make. Her room feels like an apartment. She has her own bathroom, small kitchen and even a small living room. She has a window in her room which provides extra lighting. They also have a mixture of activities and even a music program. Overall i am very happy with this community, the staff here is always very happy and tend to her every need.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Toured community
Independent Living
November 2, 2016
3.5
Verified Review
Not like home!
Me and my loved one were able to tour this community. We liked the people they were all very helpful and answered all the questions. This just was not he place for us. The community was to big and we were looking for a smaller more homey place.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
anonymous - Family/friend
Independent Living
September 8, 2016
4.0
Verified Review
We like this community!!
My parents are still adjusting to living at Bickford. The staff are outgoing and very personable. The food is great there are a lot of choices and the meals are well balanced. They offer a variety of activities. The community is clean and I would recommend it.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Independent Living
September 2, 2016
3.0
Verified Review
Took A Tour!!
The tour guide was knowledgeable, he was able to explain everything very well to me. The community has a beautician on site and are pet friendly. The rooms were presented to me they looked very clean and organized. I did not feel a warmth of the community during my tour. Unfortunately i couldn't feel like my loved one would have been able to feel like living at home.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Phil
Independent Living
April 29, 2016
1.0
Ripped off at Bickford
On January 15, 2016 my wife Martha T [removed] and I scheduled a short term stay for my wife at Bickford of Springfield, Illinois. The dates were April 16, 2016 to April 24, 2016 at a cost of $100 per day. I wrote a check in the amount of $500.00 for the deposit. The deposit signed statement stated that “the apartment rental rate is fully refundable if I am/the resident is unable to move in.” I was going on a week-long trip and Martha couldn’t stay home alone because of her anxiety with being alone. She decided on Bickford rather than staying at her daughter’s house because they have 2 Pit Bulls and she couldn’t stand being around them. On April 24th I brought Martha to Bickford at approximately 1:00 PM. I then wrote another check for $300.00 requested for the remaining balance of her stay at which time we did not receive any copy of any contracts. We then moved her belongings into the room assigned to her. I then left to prepare for my trip. At 3:00 PM Martha called me at home saying that due to her anxiety she could not stay at Bickford. I immediately went to Bickford to her room where she had not unpacked. We then informed Bickford representatives that Martha was not going to stay the remaining week. We then moved her belongings to our car and went home. During her 3 hour stay she did not eat any meals or use any services or activities and was not visited by any Bickford representatives. Martha self medicated herself and did not require any special services. I contacted Bickford of Springfield, Illinois on April 25th about getting a refund for the days Martha was not staying at the location. I was told that because they were full and could have filled the unused room that we would not receive any refund. While we were there it did not seem that all the rooms were in use as there were very few people there.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Viewing 1-20 out of 27 reviews

Amenities
at Trustwell Living of Springfield

Healthcare Services

  • Memory Care
  • Medication Management
  • Diabetic Care
  • High Acuity Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care

Meals & Dining

  • Room Service
  • Vegetarian
  • Meals Provided
  • Professional Chef
  • Guest Meals
  • Restaurant Style Dining

Room Amenities

  • Wi-Fi/high-speed internet
  • Bath Tubs
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Ground Floor Units
  • Full kitchen
  • Respite or Short Term Stays Offered
  • Air Conditioned

Community Amenities

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Covered Parking
  • Uncovered Parking

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Main Street Shops
  • Meeting Room
  • Library
  • Indoor Common Areas
  • Central Fireplace
  • Computer or Media Center
  • Outdoor Common Areas
  • Beauty Salon
  • Barber Shop

Recreational areas

  • Game Room
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician

Languages spoken

  • English

Activities

  • Devotional Activities On-Site
  • Wine Tasting
  • Cooking Classes
  • Live Dance or Theater Performances
  • Cards / Pinochle Club
  • Book Club
  • Activities On-site
  • Qi Gong
  • Community Service Programs
  • Bible Study Group
  • Birthday Parties
  • Forever Fit
  • Art Classes
  • Karaoke
  • Bridge Club
  • Catholic Services
  • Devotional Activities Offsite
  • Holiday Parties
  • Yoga / Chair Yoga
  • Current Events Club
  • Dances
  • Visiting Chaplain or Priest
  • Live Musical Performances
  • Activities Off-site
  • Happy Hour
  • Day Trips and Outings
  • BBQs or Picnics
  • Live Well Programs
  • Walking Club
  • Pet-focused Programs
  • Stretching Classes

Neighborhoods
around Trustwell Living of Springfield

See what the neighborhood has to offer and what’s nearby:
Trustwell Living of Springfield in google map

Frequently Asked Questions
about Trustwell Living of Springfield

Trustwell Living of Springfield offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Trustwell Living of Springfield 8.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (217) 787-9000 to reach a resident at Trustwell Living of Springfield.

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Studio, 1bd, Semi-Private
When the demands of living in your home require more than you’re willing and able to give on your own, you’ll find a welcome home at Centennial Pointe.To us, assisted living means two things. You do the living and we help you do it. Our personal assistants provide what you need when you need it....

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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