Benchmark Senior Living at Ridgefield Crossings

They are short-staffed sometimes. Everyone is so friendly. It's a warm and friendly place to be. It feels like your at home, and it's very cozy. They are very accommodating.

The community outreach is very, very strong. Some of the staff haven't been delivering what they should have; however, it is on the upswing. There has been some transition of key staff members, and they have a new Food Service Director in place now. I am hopeful with the new changes of the key staff members. The community has a lot of activities available for the residents to choose from.

A very nice community with excellent staff. This wasn't the right fit for my loved one.

The selling points did not come through. They said they had Yale lecturers coming there. That didn't happen. They said they have the Yale acapella group come. That never happened. My loved one needed the social interaction and that didn't happen. You could walk down the hall for forever and not see a single person. They made promises they couldn't keep. The director of nursing was very nice and helpful. Some of the staff were really nice and some of the CNA's. Meals where good. The activities where bingo and knitting, not the things they sold in the tour. The activities schedule always looked full. The room would have 1 or 2 there to participate. This is not worth the price. We were being charged almost double the price they listed on their website.

Our family had an in person tour and it was a very good experience, it was right in line with other communities we checked out. However, the apartments weren't as newly renovated like the other communities we saw.

As soon as you walk in, you get a warm and fuzzy feeling. It’s a more lively place, which is what we were looking for. Every time I’ve walked in, they're singing Karaoke or they have a band set up. It’s decorated so beautifully. You feel like you’re at home. And we liked that the apartments have kitchens in them.

We chose Benchmark because they have assisted and independent living, so it is a mix of people and abilities. He got a really big studio apartment and it is great. The orientation program was not explained very well, so they could use some improvements there to help with the transition for the residents and their family members. Overall I would recommend to other families who are looking.

The community is very clean and the staff members have all been super friendly. Since our loved one has moved in the meals and dining service is improving, she no loner complaints. The activities seem to be okay, but they do get repetitive so we wish they came up with more creative ideas, but we really appreciate that they take our loved one to church every Sunday, that was a big selling point. The community is only about 5 minutes away from us and the lady who gave us the tour was really understanding, and compassionate. It was a hard transition for our loved one at first, but now she is finally understanding why she is there. They staff make such great efforts to always encourage her and motivate her to stay active and engaged with everyone.

We did a virtual tour of this community and the staff was very friendly and informative. They followed up with us and answered all of our questions

Having visited different communities and having my mother previously been in another care community in New York, and then a temporary nursing home, Benchmark at Ridgefield Crossings was very clean in comparison and had absolutely no odor. Everything was sparkling clean no matter what time of day or what part of the community. The memory care staff was great; they were very cheerful, very happy, and very supportive. The activities were great as well, they had a variety available and were good about keeping the residents engaged. This included singing, watching movies, large-ball volleyball, and activities that took place beyond the community, like going to a coffee shop. The location was also ideal for me and in terms of my mother's personality, Ridgefield Crossings was the best fit. Her apartment also looks out on the community courtyard rather than the inside of the community.

My Mom was a resident of Ridgefield Crossings for the past 8 years, about 4 years on the traditional side and 4 years in Harbor, the memory care unit. Since I needed to fly to visit her, I would stay a week, about 4 times a year, spending most of the day shadowing her, participating in activities with her, helping when I could. I really got to see her daily life. The associates were wonderful. They were caring, compassionate and competent. I had many discussions with them over my Mom's changing abilities and health. They were truly on top of her condition. Mom grew to love her aides. Mom had several different apartments over the years and they were all well kept and suited her needs at that time. The activities were well planned and reflected consideration of her abilities. There was always music, particularly live performances, several times a week. When Mom turned 100 years old last fall, we had a lovely party for her at the facility with the help of the personnel at Ridgefield. With the lockdown for Covid-19, I totally appreciated the virtual visits which the associates made sure happened. Ridgefield Crossings is a first rate establishment. My Mom was well cared for up until the end of her days (natural causes) and I would highly recommend this facility.

Mom has been living at RX since January 2016. She now calls it "Home". A first class facility run in an extremely professional and caring manor. From the top down there is a culture of cleanliness, disciplined care, organization and a focus on the resident. The staff is uniformly caring, compassionate & cooperative. The leadership communicates with the residents & their families rigorously and in a manner that instills confidence. Their performance during the COVID crisis was aggressive, disciplined and always on point. All First class!

Regarding Ridgefield Crossings, Ridgefield, CT - Our family wishes to express our deepest gratitude for all the dedication, sacrifices, caring, and answering a call above and beyond duty. We have had assistance from every corner of their staff. From plant services to reception to nursing, aides, activity directors, and many more - and via phone calls, texting, emails, video calling, and, I think, smoke signals! We get responsiveness, ingenuity and much patience. If we singled out one person we would miss a hundred. We could never express all our love and unending thankfulness to all staff at Ridgefield Crossings. Mom has lived on the Traditional Living side for several years. The staff has become like family to both Mom and us. Now, she has been moved to the Memory Care side – and again – she very quickly was welcomed and made to feel at home. We are quite sure that all the appropriate socialization and activities have kept her in a better form than we could have done by ourselves at home. Dementia is progressive. But its tide is definitely stemmed by the daily involvement she has had in Ridgefield. Recently, Mom survived the COVID outbreak, her infection having been caught early due to the staff’s constant vigilance in twice daily taking temps and oxygenation levels. Though no fever and no cough, Mom was sent to the hospital because her oxygenation showed a drop from morning to night. It was the quick reaction of RC combined with Mom’s strong general physical health, that allowed her to be treated early, and recuperation was completed on the isolation side of RC (something RC set up right away). It hasn’t been a picnic for anyone, particularly being kept apart. But we will get through it, and due in large part to the staff of Ridgefield Crossings, we will be lucky enough to enjoy Mom’s company again, and she ours. I give 5 out of 5 stars rating.

Well, unfortunately, this community have been hit hard by the Coronavirus. It is in total lock down , but before that. my mother liked it and everything was going great. My mother likes the food. They has an excellent quality chef there. The aides are extremely nice people. We chose this community because we thought is was the best one we could find and its location is in close proximity to our house.

Ridgefield Crossing has been great. Having worked in health care and our local emergency services for the past 30 years, I have had the opportunity to interact and work with many of the assisted living facilities within Fairfield County. This experience made it easy to choose Ridgefield Crossing when we relocated Mom to our hometown of Ridgefield. The most important trait that we have enjoyed about Ridgefield Crossing is the staff. Their care and dedication is second to none. From nursing to the dedicated patient care aids, I feel that they are always going the extra mile to provide the best compassionate care. On top of the great patient care staff the support staff has also become part of our family. Thank you Ridgefield Crossing! Keep the family first as you always do!

Benchmark Senior Living at Ridgefield Crossings was very nice and the people were super nice to everyone. When you walk in you can tell it is a clean place. The staff was very helpful and always ready to help. Ridgefield is one of the best towns in the Connecticut and this place has to be one of the best in order to service this great town.

Earlier this year we considered several assisted living community for my mom. We ultimately chose Ridgefield Crossings because upon visiting, the staff and caregivers seemed to be so friendly and solicitous of the residents. Now that she has been living there for more than three months, we could not be happier with our choice. The transition to assisted living can be a trying time for the resident and family, but the people at Ridgefield have made the difference. Our initial impression has been confirmed - the Ridgefield staff has been so friendly and helpful. Whether it is providing healthcare support, social integration, or just being there to answer questions, they have been terrific. The team at Ridgefield is to be commended for building and nurturing a culture of resident support and satisfaction. It is probably not a coincidence that the residents seem to be so happy there - the positive staff culture is contagious. Overall we are very happy with the community and our moms care.

I liked the facility itself, it was clean and the food was good, but the memory care unit itself. seemed a bit sterile, and I felt like I didn't really get a chance to see how the patients were treated or get a chance to see how people acted.

food excellent - staff & residents were extremely friendly - the room laid outs for 1 bedrooms were strange - well staffed with assoicates that were available at all times.

All I can say is that behind the beautiful decor, the medical care, in specific, is at best Laxing, especially if the patient can not advocate for himself. The left hand and the right hand sometimes fails to communicate and the patient sometimes suffers: wrong medication is given and prescription doses is mixed up in a web of confusion of nursing staff and incompetent aids.