Bella Vista

We chose Bella Vista because of the price as well the facility is self it s like a glorified hotel inside, it is so bright, clean, and pretty. The apartment sizes here are really spacious and the bathrooms are set up well for handicap residents. The staff here are great, the food is good, and they have a lot of amenities such as a pub, parlor, social areas, etc. It is great because he has independence but they have care packages you can purchase as well. Overall it has been a good experience.

I would never recommend this community to others. The community wouldn't allow me to come in for my loved one to assist with getting ready for a procedure. There was never a meal delivered for dinner to my loved one. I was told the administrator was to come visit and I waited all day and the administrator never came. The administrator is worthless and doesn't like conflict or how to correct. The staff told my loved one that they treat the staff horribly, and the staff isn't able to assist with phones or anything else technology wise. I was upset knowing that what they told us they didn't deliver on. I will never recommend anyone go to Bella Vista again.

I want others to know that we did not have a good experience here at Bella Vista. My mom fell and hit her head after a week of being here and passed away. They were always short staffed and never had enough people to care for her. I would not recommend to others looking into this facility.

I grew up on the water and I love it's by the park. I still arrive and was able to bring my car. I was born here and I am glad I am back to live here! The caregivers are wonderful and do anything for you! The food is wonderful!

The location is wonderful with the park across the street. The caregivers are wonderful and so helpful! I like my walk-in shower and washer/dryer so I can be independent.

I am so glad that I am here! Everyone is so happy and upbeat. I liked meeting everyone and my neighbors. My caregivers are so helpful.

All of the staff and helpers have been very helpful at this time. I have had good food and I feel safe at all times. It feels a lot like home so I haven't been lonesome.

They are friendly and caring. They allow small dogs and cats. They offer a storage area. My mom is not a fan of the food, she is a picky eater. They have a lot of different room layouts and three elevators. They have lots of outdoor space, three patios, and a space for smokers.

Bella Vista is a very nice place. The staff is very helpful. The food is not good. The room sizes and layout of the community are fine. They have outdoor space for residents to use. The staff is very nice.

They forgot to come get my father in law for some meals after we arranged for escort services for meals. The night time caregiver is wonderful and gave us a lot of insight into my father in law’s care needs. So things are inconsistent regarding care. The sales and care staff are not on the same page, need to have better communication. Rooms sizes are great, very clean. I like that they order off a menu not buffet style.Food that we have tried was very good. I think they are understaffed

I looked at Summit Place a year before mom moved in, I was impressed with the people I dealt with. At Summit Place she is not just a number. They were so helpful with helping my mom adjust. My mom suffers from depression and anxiety so it was a hard process. Every member of the staff down to the kitchen staff were so helpful to make this move successful. They do not cater to limited diets but do always have Salmon and Chicken as a dinner options.

At this time my mom is still adjusting to Bella Vista. I have not been able to visit since the quarantine. I am very comfortable with my mom being there, I feel she is safe. I feel it is a lot better then then the place she was at previously. Overall we are happy with Bella Vista.

This took awhile to get, sorry. Everyone was great, loved the place, told them to save me a place, when it's my time. My mom had me there, when it was Mercy Hospital in 1954 and she passed there. Can't say enough! Thanks God Bless [name removed]

As you enter Bella Vista you are greeted by the most wonderful friendly staff. So helpful and kind. Unfortunately, lots of problems. We lived in an apartment and received Assisted Living services. The service you receive is far too costly for what you receive. Waiting up to 1½ to 2 hours for care (especially to use the restroom or go to scheduled meals, etc ). Explained as short of staff. What the real problem is they can’t keep the excellent staff. Staff is poorly trained and treated lightly. Upper staff also need training. Meals are great!! Service is good. Staff is always changing because of harassment and bullying that is done openly in front of residents as they eat. Housekeeping is kept to a minimum. Barely time to mop the floors in your apartment. Here too staff is short. We have gone without cleaning for up to 3 and 4 weeks at different times. Poor attitude from upper level staff. Carpets, vinyl flooring, draperies with dust are common. Large black spots on carpets on all 5 floors, wet and spotted flooring also common. For the high expenses you should live in a place that is up to date and clean. Staff turnover here too. The residents are fun, friendly, and exciting. They share stories and are always helpful. Can’t say enough about the people who live here. Staff is somewhat friendly, but there is definitely a do it my way or no way by upper staff. Decisions change, unclear, and how it would effect residents is not considered. Upper level staff is hardly ever seen greeting and showing how Bella Vista cares. Activities are quite good. Outside trips are often, but more throughout the month would be nice to get residents out. They can change without notice. And most activities are left up and run by residents. Far too expensive for such poor services, cleanliness, with little care for residents. We have now left and found a wonderful place that gives so many services and care for its residents. Really tried to make it at Bella Vista for 8 months. Things just never changed and our treatment of care was most important.

[Name removed] did a great job giving the tour and answering all of the questions we had. The place is really nice. Have a couple of other places to tour but so far they would be at the top of our list.

My mom's been there for years and I hate it there they don't take good care of her. She's always falling they take forever to answer her when she pushes her pendent. She is completely raw on her inner thighs and she doesn't get more than two baths a week. They took her scooter from her and lied to me about were it is.shes had money missing and other items. They just brush it off and make her think shes crazy. My mom can't walk good they won't push her to her meals they make her do her chair. One of the stage members started screaming at me and swearing claiming I took a picture of her I didn't. I showed another staff member there was no picture. The girl kept yelling and preventing me from walking away. She called the police on me the police came looked threw my phone no picture. The girl still works there no punishment for her act.the food up on 2r is nasty and some of the staff are rude and lazy.????

The individuals that manage Bella Vista are caring, friendly and take time to get to know my mom and what her needs may be.

My sister-in-law really seems to enjoy living at Bella Vista in Oshkosh. She enjoys the facility and the care she receives there. She enjoys the food especially the flexibility of the menu. My wife and I have noticed the improvement in her attitude and overall health. We are grateful to A Place for Mom for identifying this facility as a possible assisted living location. Several people that have visited her there have commented how happy she seems.

We found that the facility was neat and clean. The tour was well run and [Name removed] was very accommodating. She showed us both the accommodations available and all services the facility could provide. We enjoyed the tour and couldn't wait to .bring [Name removed] in to view potential apartment. Julie did everything she could to make the selection process less difficult. We highly recommend this facility and have enrolled [Name removed] at Bella Vista.

The tour went very well. [Removed] was very nice and informative. We met the nurse and activities director too. We felt welcomed and valued. Dad even wanted to reserve his room!