Aviva Merrillville

The staff is never around, especially the front desk attendant. The lights are always off behind the desk. Their work days always end at 2:30 or 3:30pm. All of the employees are new even the Exec. Director is fairly new. I was promised many things when signing up but received very little. It is like pulling teeth! I do like the CNA's they are sweet and compassionate. That is the only good thing about this place. This place has lots of room for improvement. I hope they don't let me down.

The staff are quick to respond to any issues or concerns. Communication with the family has been excellent in noting any changes in our loved one's condition or medications. Having been present for the weekly room cleaning, the staff person was meticulous, every surface was washed or vacuumed. The staff from the front desk to the Aides (for the most part) are friendly and willing to help with any needs. The staff are very genuinely kind to our loved one and she expresses regularly how happy she is with her care and the room she stays in! We have hospice as a complementary service, which adds to the quality of care. I highly recommend this facility as price is reasonable and care exceeds our expectations compared to a much higher priced facility (with fancier amenities). The food is adequate, with special meal days. The staff regularly prepares extra favorites for my loved one and know her likes and dislikes.

Journey senior living is an amazing place for the elderly. Staff is absolutely amazing , caring, and friendly. Facility is very clean and organized. I would highly recommend if you are looking for a loved one that needs a little extra assistance.

The staff is kind, attentive and courteous. Mom is content here, and always says that everyone treats her very well. The administrative staff is always aware of concerns and the nursing/caregiver staff show care and concern and helps to fix any health issues.

A very nice place with cordial staff. An improvement on where I was before.

Very clean, nice sized apartments, staff was very friendly.

Excellent

Very friendly and newer facility.

We were in the process of looking for a skilled nursing facility for my mother when she left the hospital. I received an e-mail from Journey Senior Living Community and it provided the MOST in-depth and comprehensive information from any facility with whom I had been in contact. In fact, Journey Senior Living Community would have been the community of choice for our mother, but unfortunately she passed away on the day before Thanksgiving. I am profoundly appreciative of the time spent and the heartfelt condolences that were expressed during my conversations with staff, both by e-mail and by phone. I give them an exemplary evaluation even though we were not able to use their services. They went OVER and BEYOND, and EXCEEDED by expectations.

I live out of state but frequently call to check on my mom and the staff is always very warm, considerate, helpful and gives me detailed updates on Mom. They are also very quick to let us know when Mom needs something. Mom's room and Journey are both always clean when I come to visit. There are many activities for the residents and Mom enjoys them all. Covid has made times really tough for families with loved ones in these facilities but Journey has really done a wonderful job to keep their residents safe and happy as well as their families. Thank you Journey!!!

It’s a very clean environment, my family members needs are always well taken care of and the staff are great! The staff is always working as a team. The activities are wonderful for the residents. I would definitely recommend others.

Grounds are well kept I like that it is one level Assisted Living and Memory Care are combined so your loved one never has to change rooms Maintenance responds quickly to requests Building smells clean

Very Clean building Attentive staff Small homelike feeling Newer facility Residents can go anywhere in the facility and are always safe due to the facility being locked 24/7 Executive Director is always available Director or Nursing is very helpful Affordable and great care

We have been very happy with the care my mom receives at Journey. She loves the activities. I love the smaller atmosphere. The staff is friendly and the nurses are wonderful. I know my mom is lovingly cared for.

There were some improvements that could have been made during our time here.

I think it is a good facility, it is very nice and clean but I feel like the staff need to be more attentive to the residents especially in memory care. I would just tell others to make sure if you put your loved one into a facility, you need to be an advocate and be there for them.

This community was very nice except it was memory care. My loved one was not ready for this step. She needed to be in more of just assisted living.

My loved one could not be involved in to much however, he did enjoy going down to the community room. It was nice that they involved him even thought he could not do everything. They try and engage each person depending on what level they are at. They really did there best to see what all he would respond to.

Our family really likes the smallness of Journey Senior Living as well as the layout of the community. The ratio from staff to residents is great.