Autumn Grove Heights Cottage

6 Reviews

• (4)

  A Place For Mom

• (2)

  SeniorAdvisor.com

I was very pleased with our experience with Autumn Grove. I chose this facility because it was recommended then when I went to tour, I realized a friend of mine had his mother here and he spoke very highly of it. I thought the room sizes here were very good, it had room for all his necessities. The staff members were all very comforting and helpful when I needed them. It is also a smaller community so he felt more like he was at home. I would definitely recommend it.

Our experience with AutumnGrove unfortunately has not been a good one. We had high hopes for this place, I was very impressed by how nice looking and clean everything was during the tour, but the care did not end up living up to those standards. I think the hearts of the care staff and the aides are in the right place and they were very friendly, but the care they provided was lacking in some areas. There was not a lot of attention to detail in the care and cleanliness, my loved one always looked slightly disheveled, and often had food stains on her clothes or a wet diaper. The biggest issue was that not long after we moved her in she fell multiple times, and the response from the staff and management really made it hard to trust them. We spoke to various levels of management about the issue and just got a lot of excuses, and we were told "Well, falls are just going to happen." more than once. The community also just lacked the activities and sense of engagement we were hoping for. They do not have many activities, and often the residents just nap through them if they are participating. It's really just been a disappointing experience in general.

Larger solution to a home environment. Layout very similar to a home. Living room, kitchen and two hallways each with large private bathrooms. The staff is caring and friendly and the outside porch is always inviting for the residents.