Atria Park of Great Neck

Friendliness = 1-5( varies by person). Staff = varies 1-4. The facility is very clean and the salespeople are very good. My dissatisfaction comes from the nursing staff and poor communication between staff, families and outside providers. Unless my mom's case manager is on site, things fall apart rapidly. The nursing staff seems overwhelmed, provides no feedback to families and does not follow through with routine matters. My mother was discharged from hospital over a month ago and even after repeated requests, I have not received her discharge summary. The billing is almost always wrong, which is frustrating and time consuming to resolve.

Overall, I was very happy with the place and wish my mom could have stayed there longer.

My loved one has settled in. The man we spoke to, [name removed], he exaggerated a little bit about the care and the food that the place offers. The rent has increased already, but my loved one seems to be satisfied and he's gained a little weight so I'll have to let the other things go. The staff here are very friendly.

A lot of the people are very nice but they are very understaffed. It is very lovely to look at and staff are super accommodating. But because of them being short staffed, the waiting time for the call button is very long. We have mentioned it to people in charge on multiple occasions. Some days they will be there in the 15 minutes but others they are not. I could not recommend them right now because of these staffing issues.

I think the staff could do a better job of making the families feel that they are working collaboratively rather than it seeming like the facility vs. the family members.

They do a lot with the activities to create a variety and make sure that all of the residents are able to be involved. I just recommended this community to a friend of mine and this is a lovely community. I have spoken to the residents that have been there longer than my loved ones and they are all happy. They have everything here that you could want and I like the medical care that is there. This is a lovely community that just went under renovation and looks a lot more new.

The community is very welcoming and well managed. The staff members are very efficient and responsive and we can't say enough about the place

My loved one is very happy there and that is all that counts. My loved one is not happy with the food and that is one thing she has complained about.

The value for cost is incredibly high, but the memory care unit really stood out to us, it is very nice. The reason this community gets 4 stars instead of 5 would be because of the communication. Since our loved one has dementia we agreed to not put a phone in their room, and that when we needed to reach our loved one the staff would bring them the phone. However it is becoming a problematic issues because either the nurses are not answering when we call in the time frame they gave us, or they answer and tell us they will call back but they never end up calling back.

The facility is beautiful, the people that live there apear happy and the staff is welcoming.

From the times we have been able to visit and from what we have seen in the community it looks to be pretty clean. Unfortunately we are unable to rate the meals and dining and the activities specifically because of the covid restrictions.

The activity score is prior to COVID. I would tell my friends that they have over promised and under delivered. The community has a lot of turnover within the management team. The case manger position has turned over 3 times, there has been 2 heads of nursing, and 2 executive directors in a 10 month window. The only people that have stayed consistent are the sales person and the head of dining. The food was overall good to my loved one. The food would sometimes come out cold or wrong. I believe this has to do with the staffing issue. The staff would sometimes bring my loved one to doctor's appointments, or I would go pick my loved one up. The medication list was not written legibly for the doctors to see, when they would give me the piece of paper to give to the doctor. The paper of medication wasn't always given to me.

I feel they killed my mom. My mom was one of the residents that died in the community in April due to COVID. Most residents that needed fulltime care or the Memory Care died due to due to complications of COVID-19. My ratings are prior to COVID.

The common areas seem to be clean, however there were occasions when I thought my mother's room could be a little cleaner. The staff are very friendly and always say hello. Generally, the staff has been pretty good with the care. The activities do seem to be good as well. Atria Park Of Great Neck is expensive, but we definitely think it is worth while.

Excellent visit. [Name removed] was extremely thorough in his explanations as to the requirements and benefits of Atria in Great Neck. The facility is really warm and appears well and positively, as well as professionally, run. Will suggest my boss, whose mother is the one who will be moved, to see the facility.