Atria Evergreen Woods

This is my new home, I am very happy here. The food service needs to be improved - not too good. I work in the food business.

Excellent tour. Host very knowledgeable of the facilities and was helpful in providing information regarding activities. Explained process of applying for admission. Tour involved seeing some of the apartments.

Our family had an in person tour and it was wonderful. The staff we met with were incredibly nice and one big thing that stood out to us was the director and the marketing team were not all about business. They wanted to make sure our loved one was going to be placed at the perfect community whether or not it was the Atria or some place else. We really appreciated that, and the only reason we did not choose Atria was the campus is to big and we were worried our loved one would get lost or confused.

We did a virtual tour with Atria Evergreen Woods and it was great. The front desk staff were awesome and they did a great job showing up around and were amazing with their follow up. The only reason we went with another Atria was just for the location and Atria Evergreen were the ones who told us about them.

We chose Atria Evergreen mainly because they were recommended to us and they were rated among the highest out of some others we looked into. I never wanted for any information, it was always given when I needed it. Anytime I would call the staff members they were quick to answer as well. I would recommend Atria to other families looking.

We chose Atria Evergreen because he has a screened in balcony off of his room. We also liked the flexibility with open dining times, but with covid it has been a little restricted. My dad likes that it feels more independent living even though it may not be. They just started opening up activities, I do wish they would offer some church services here because that is something he would enjoy. My dad is not a fan of the food, there is not a whole lot of fresh foods available on the menu. The facility has great curb appeal and my dad is happy here. I would recommend them to others looking.

Large complex, polite staff. Apartments: small kitchens, wall dividing kitchen and living room ( not open), seemed very dated style.

When going into assisted living, remember to think of it as an individual apartment and they can get assistance if they need it. This was a shock to our loved one after having received home care before. It was difficult to be alone unless you push the button. You can get any help you need at any time, but you have to hit that button. Depression was an issue due to Covid. When I mentioned this, they did make an effort to check on our loved one more. The staff was good, but they were maybe a little understaffed. They were always working very hard. It's not their fault that they couldn't come as quickly - everything just took more time during Covid, with delivery of meals, putting on PPE, and so many extra things to do for safety. They had the same level of staff with so many more responsibilities. We did receive the wrong laundry a couple of times, but that's not a common issue.

Distinctive smell of urine upon entering. ED was nowhere to be found, when she did arrive, she was disinterested. Food was putrid during our lunch. Staff barely spoke English and was impossible for an older person to understand. Residents did not appear happy, most seemed bored. Awful lot of money for an aged facility. No thanks!

I liked the community, could only see some rooms from outside looking in. [name removed] was very helpful and gave me lots of information.

My father and I are both pleased with the facility. We are happy with the way they have handled covid and they adapted well. The rooms have plenty of space, a kitchenette, a balcony, and 2 closets I would recommend definitely this community.

The staff members at Atria Evergreen have just been fantastic. The activities they had beforehand were just fabulous, but due to COVID they have all been cancelled. However, they have started to allow families to come do visitation's.

The staff was the best part. They are very friendly and kind, very human. The bathrooms were way too small. The food was good. They had nice outdoor space for residents to use. Overall it was a positive experience.

When we first went to visit, my aunt fell in love with the community and didn't want to look anywhere else. That day, she decided on moving forward with her decision to move in to the Atria. The staff have been so concerned with my aunt and they call me all of the time with the different strategies they have to work with her more effectively. I have been really pleased with that. Initially, she really liked the food, but now she says it's overcooked and has no taste. I have to say that, personally, with I have eaten there, I thought the food was fine.

This facility offers limited skilled nursing assistance. Help with catheter and neck brace is an additional cost. Our brother needs a Hoya lift to get from bed to chair and so forth. None of this is available. Also PT is an additional cost. Name is confusing Atria is one place and Evergreen has a different person who would evaluate. Very confusing.

I absolutely loved how well [name removed] interacted with my dad in law. The facility is very nice, the residents were active and happy.Loved seeing all the little clusters of folks playing cards, chatting, laughing and smiling. Everybody was so friendly.Different members of staff came by as we were touring and chatted with Dad. The food was great as was the selection. The facility was very clean, housekeeping was actively working as we toured I think our Dad could be very happy here.

I toured The Residence at Timber Pines yesterday and was impressed with the facilities and personnel I spoke with. The facility is only 10 minutes from our home. The studio rooms are well appointed and I would most likely choose this place but for the fact that it is so large. My husband would most likely have difficulty finding his way around, especially to the dining room. Thank you for your help. This is a dauntint undertaking. [Name removed]

My family went to every assisted living place in a 30 mile radius from Brooksville/Brookridge. Every place we went we were told of all of the activities they had and the good meals etc. I saw some places that had beautiful chandeliers and very well written brochures promising great things. I won't tell you about the mold on the ceilings we saw in some places or the strange smells and dark hallways, but I will tell you that Atria at Evergreen Woods was the ONLY place that had people outside of their rooms doing the activities. When my mom's grandchildren came to visit with her, they were able to go over to the swimming pool and swim. She always has a choice to join the residents in the assisted living area or not. My brother and his family have taken advantage of this and have been able to spend some enjoyable holidays with my mom. My mom started in assisted living but when she began roaming and became a flight risk, we were able to put her into the memory care unit. She seems to love it. We have dropped in unexpectedly and watched her singing, or we have missed her completely because she was on a bus trip. The food is very good, the dining room not so big that she is intimidated and she talks to the other residents who are living at the same facility. I believe she is safe here and I would recommend Atria at Evergreen Woods anytime.

If you value your life do not be a patient here. In large part this is a dumping ground for people who are beyond help and have no where else to go. Dementia patients are mixed in with short term rehab patients. No doctors on site. All patient care is provided by one nurse, a bunch of aides many of whom struggle to speak English and a couple of physical herapy people. During my wife's 4 day stay the floor was never cleaned, her sheets were not changed, the floor boards under her bed were missing, with mrsa in a leg wound her bandages were discarded in the waste basket, she was not kept in isolation and care providers did not wear protective gowns and gloves, no iv was used to administer the antibiotic, her admittance questionnaire was not completed until 2 hours before she left and a treatment plan was never developed. Always physically inspect any rehab facility beforehand.

Visited for a possible home for my father. The moment we entered the lobby there was the odor of urine. It was present throughout the building. The apartments are starting to show their age. The fans to move the cool air from the main living area to the bedroom were noisy. Rooms were fairly spacious for an assisted living facility, but I question the cleanliness.