Atria Cranford

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Atria Cranford because my mother needed more care and the location was good for me. It is a bright and cheery environment. They have been good with communication and keep us updated with newsletters. My mom has complained about the food, she said it is hit or miss depending on the day. I do think staff is usually very helpful, sometimes I have trouble with communication so they could use a little improvement there. Overall I would recommend to others looking.

i toured this community and it was very nice. The staff was friendly and informative. The pricing was just way to expensive

Our experience has been amazing, and we are so grateful for the services they offer. They staff members are all very informing and always have constant contact with our family. They call us immediately with any updates which we are very very grateful for. It is very appreciated not being left in the dark. We are very happy with our loved one who is there, and our experience has truly been positive. We are very at ease.

There's been a lack of communication. Corporate doesn't want to hear anything. They're nonchalant about addressing certain issues. You have to go to the executive director to get anything resolved. They don't know how to take care of hearing aids. They just plop them in an envelope and mail them back to you. When that hearing aid arrives in bits in and pieces, they do nothing about it. Basically my loved one was confined to his room with nothing to do all day since Covid started. They're not offering any kind of activities, and his mental health has declined. From what I've seen, they do keep the place clean, individual rooms as well as shared spaces.

We chose Atria Cranford because we liked the variety of activities to keep residents engaged, the size of the room that she has, and the staff members have been nothing but wonderful. They are so accommodating. They do provide family face times and the director sends out emails, they do also have an app where you can stay updated. It is a little more expensive then a some others we looked at but I feel the care and quality they offer is worth it.

We love Atria Cranford. I interviewed a lot of places and I liked the staff here and the level of care they were able to provide. The rooms are on the smaller side but they are adequate. I think it is a great place for my mom and they provide good care. I would highly recommend them.

The care that my loved one is receiving is good and the staff is friendly. I would definitely recommend this community to others

The community was absolutely fantastic. They even kept in touch with me prior to the pandemic. The activities were great for the residents to choose from. There isn't a negative about this community. This is based on my tour and communications from the community.

We chose Atria because the facility was more fresh, we liked the independence they gave the residents, and it was up to date. The apartments are good living size, nice and big. My father didn't care for the food, very bland. I would recommend if you have the money to afford it, but otherwise it is very expensive.

Atria Cranford is a nice place, it just wasn't for us. This community wasn't able to provide the specific help that we needed. We didn't think the staff was very well trained to handle residents with Alzheimer. My husband wasn't able to participate in the activities provided, but they did have board games for the other residents to participate in. The food was very good it was very well seasoned, My husband loved it. The dessert could of used some improvements. The rooms are Atria are just fine. Overall it was a good experience, their decorations were very nice. They have a really nice garden especially in the spring and summer when all the flowers and trees start to bloom.

At first initially this community was great, but after awhile we weren't getting our moneys worth. Every time they did anything extra the prices went up, and when the prices went up the services went down. We felt the staff was neglecting the residents at times. On the other hand the rooms were nice, but overall we would not recommend this to a family or friend.

We chose this community because of the location. We also had friends who are residents. There has been poor communication from the staff, but it has gotten better after I have spoken to the general manager about this issue. My sister-in- law really likes her physical therapist there. She went from a 2 bedroom to a studio and she is comfortable with the room size. She has had no complaints about the food. Our favorite part of the facility is the location, hygiene and the cleanliness. For people in assisted living, it fits the bill.

There is at times a lack of communication between our family and the care teams. The director is extremely transparent and communicates with us very well, especially throughout the Covid-19 pandemic. They clean the dinning room and living room after every meal and the hallways and common areas were always vacuumed. The grounds were also very well maintained. The activities director is great and she put on a lot of different activities to keep the residents entertained. One thing I wish they would do more of is offer to have the residents play cards, which my mother personally enjoys a lot. During the community lock down, the activities director has done very well with coordinating communication between us and our loved one. For the most part they have done well with my mother's care. The care is extremely expensive and we aren't sure how the care can be quite so expensive.

Atria is all about image and marketing. My mother lived here for 2 years in 2017 and 2018, and during that time she had 2 hospitalizations for dehydration and malnutrition. She also had a serious laceration that should have been stitched but wasn't. She left because she "fell during the night" and had broken bones. We never got any kind of clear explanation about what happened, and since her dementia was severe, she could not tell us anything. Their staff ratio changed while she was there and many of the personal care givers had to also become food workers. They were stretched too thin and could no longer be as attentive to residents as they used to be. In watching the care givers closely and getting to know them, there were a few I felt my mom was safe with. A few.

Love love this faucity, however not a great fit. It was a bit to large, my Aunt don't do well with a lot of people. The director was informative, and kind.

The food is wonderful, Every staff member goes out of their way to assist you & make your stay enjoyable. Lots to do every day. Transportation service is excellent. rehab process has been very successful. The one negative I could find would be more clarification of their billing & residence agreement would be helpful

This is the answer for my M-I-L. She had a stroke & needs help with personal care. She can no longer drive nor shop/cook for herself. Prior to moving to Atria- she had a 24/7 aide @ her apartment. But she was missing the socializing she had pre-stroke. There are loads of activities to choose from on & off-site. There are several choices at every meal & the kitchen is open 7am to 7pm! Dinnertime- linen table cloths are on every table. She does use the house doctor, so she does not need to go off camps for care. She has received P.T. while there and is now mastering the use of a walker & only uses the wheelchair if she is tired or going a long distance. She NEVER thought this choice would work for her . After living there for 4 months- she is stronger & more independent than we ever thought she could be. My husband is an only child- and he now has peace of mind knowing she is living in a safe, well thought out community.

They were Horrible. The 1st time they let my mother do without her breathing treatments was for about a month and a 1/2 which landed her in the hospital for 3 days. The 2nd time they let her breathing medicine run out it was a for about 2 and a 1/2 weeks before I caught on. I take better care of people's pets than these savages took care of human beings

Staff is marginally competent. Actually walked into one administrator's office while she was polishing her nails. No insight into how to connect with their residents; a lot of condescending talk. Nursing was no better. Had to come into their offices and point out that my mom was a fall risk (after a surgery) and needed additional help. And every helping act was another opportunity to upcharge. Run, don't walk, away from Atria.

There is not enough nurses at night here, definitely understaffed. Father had an issue and it took forever for a nurse to come. Was no way to send him to the emergency room by myself. If you want your loved one in jeopardy, stay here. Everything with elderly people happens at night, I felt helpless. Place clean and hotel looking.