Arden Courts of Susquehanna

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I would not recommend this community at all. They didn't have enough staff. People were always in my loved one's room, and didn't have any supervision. The food I brought in for my loved one, was stolen along with her clothes. They cancel activities all the time, and didn't have structed activities. They put I love Lucy on every night. There were several behavior issues in the unit, that my loved one was in. There was a resident who kept coming up to my loved one and touching them. The administration would put on a good front, and was friendly. The nursing and staff weren't even a qualified MA on each unit. The staff was more like food service qualified. They didn't have any memory care training as it appeared. They couldn't keep anyone.

As far as memory care it is the best place to take your loved one. The activities were good and my loved one enjoyed the music. The food was very good, and my loved one enjoyed the food. If there was something that my loved one didn't like, they would provide an alternative. The staff was very helpful to the residents and families.

My loved one has been there since January. I have no complaints about this community. I am happy with the place and care. There is no COVID cases. The front office staff is very helpful and answer any questions I might have. There is paperwork that needs to be faxed every month, and they do so for me. There are 16 rooms in each wing. They have two aids that are available for each shift, and a couple of nurses for each wing. There was one incident that my loved one had and were concerned about her and decided to send her to the hospital, this was in during the third shift. They wanted to make sure she was ok, and she was. I can call anytime and the nurses give me the information. They keep my in the loop.

Wish I could give zero start but that is not an option. We visited Arden Courts of Susquehanna as a possible place for our mother. We were given a tour of one of the resident’s living area. The place was nice and clean but none of the residents interacted with us. They seemed like they were over medicated. We then sat down with a representative to ask questions and find out more about the place. One of the first questions we were asked by her was when we were going to medicate my mother. That is when it clicked for me. All the residents were medicated to keep them calm. I had a very bad feeling when we left the place. I then started to ask around to friends and colleagues in health care and all I heard were negative reports of how the residents are over medicated. Several friends told me that they removed family members form Arden courts and placed them in other facilities. In the other facilities after medications were decreased or discontinued their loved ones began to interact and come to life again.

[Name removed] was wonderful to talk with about her facility. It was refreshing to speak with someone who truly understands dealing with residents needing memory care. The facility is clean and homey. The residents seemed at home and well cared for. The longevity of the staff is a real plus for the residents. A definite prospect!

My husband is getting very good care from a kind and dedicated staff. He seems to like them, and they are aware of his needs and respond to individual preferences. They are respectful to the residents and communicate with me as needed. I would recommend this facility to others who seek memory care for their loved ones.

Very friendly, caring, and helpful staff. They are very good at communicating with the family about my father's health, activities, needs, and changes in medication. The place is clean, with plenty of light, and gardens.

I had a wonderful tour of this community, and everything went very well. This is a really nice community with kind people. The community looked great, and the staff was very friendly. It is a nice place to live if you can afford it. The experience went very well.

I had a good tour of the community. Everyone was very kind and welcoming. It was a nice experience, they treated us very well. The cleanliness of the community was good. Everything looked well-kept. The staff was friendly and nice.

I feel they have some staffing issues at Arden Courts. I have no complaints about the staff that is currently there, however I have noticed some turnover. They offer some daily activities and the community is clean. I have no reason not to recommend this community.