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Arbors of Bedford

70 Hawthorne Drive, Bedford, NH 03110

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Arbors of Bedford community exterior
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Cindy - Loved one of resident/client
5.0
Like Day and Night Compared to Where My Loved One Was Before

This is a wonderful place. I would highly recommend the community to others for their loved ones. The friendliness, attention by the staff to the residents and the spaciousness of the areas are all wonderful. There are quite a few activities for the residents to participate in. There is a small dining room for the residents to eat the three meals served daily.... Read more

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About the facility Arbors of Bedford

Our carefully designed memory care community features breathtaking Merrimack River views, gazebos, and a variety of amenities and services to fit each resident’s unique preferences. At The Arbors of Bedford, we take pride in celebrating the life of each resident, working to transform lives through human connection and purposeful activities.

From local parks and nature trails to shopping and dining experiences, Bedford offers the perfect combination of arts and culture, history, and spectacular scenery. Nestled in a neighborhood near Routes 3, 101, and I-293, our location provides visiting family and loved ones easy access to all that Merrimack Valley has to offer. We’re conveniently located close to Elliot Hospital and Catholic Medical center as well as several physician offices and pharmacies.

Community Amenities and Services

At The Arbors, you’ll have all the comforts of home while receiving a personalized level of care that best meets your needs. Devoted to delivering trusted memory care services, our specialized Mind and Memory programming works to connect residents to memories, encourage curiosity, and make meaningful connections. We offer personalized, needs-based assistance access to on-site services such as beauty salon and barber shop, secure courtyards, scheduled transportation, and coordination across external service providers.

Whether newly diagnosed or in late...

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Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Arbors of Bedford is a community within Benchmark Senior Living properties. See all Benchmark Senior Living communities.

Pricing for Arbors of Bedford

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Arbors of Bedford

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Ground Floor Units

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Transportation at Cost

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Jacuzzi
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

English

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Visiting Rabbi
Protestant Services

Reviews for Arbors of Bedford

3.2

(39 reviews)

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Cleanliness

3.5

Care services

3.3

Staff

3.2

Meals & dining

2.6

Activities

3.1

Value for cost

3.2

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1-20 of 39 reviews
5.0
July 25, 2022
Andrea - Toured community
Verified Review
My Tour Experience at Arbors of Bedford

I was impressed with everything they had to offer. The staff were great, and the rooms were very roomy. They would even allow family to stay the night in our loved one's room, and this was a great feature. During the tour the residents seemed to be on a different care level than what my loved one would need.


5.0
June 20, 2022
Cindy - Loved one of resident/client
Verified Review
Like Day and Night Compared to Where My Loved One Was Before

This is a wonderful place. I would highly recommend the community to others for their loved ones. The friendliness, attention by the staff to the residents and the spaciousness of the areas are all wonderful. There are quite a few activities for the residents to participate in. There is a small dining room for the residents to eat the three meals served daily.


5.0
February 21, 2022
AT - Loved one of resident/client
Verified Review
Would Recommend as a great place

They made not only my father to feel welcome but the whole family. They really where fabulous. The staff learned our names very quickly, where so pleasant every time we were there. The staff was wonderful.


5.0
August 10, 2021
Dr. D - Loved one of resident/client
Wonderful Place, Caring Staff

Caring for our mom with dementia at home became impossible. We contacted the Arbors and spent a long time talking with the amazing Executive Director, who answered all of our questions and made us feel hopeful that our mom would thrive in a community setting. Our visit of their wonderful facility reinforced our confidence that this was the right move to make for all of us. Mom has been there for a few months now and has lots of friends and activities to fill her days. We couldn't be happier!


5.0
February 22, 2021
Anonymous - Loved one of resident/client
Verified Review
peace of mind

The staff is available for questions and they are quick to respond. The communication is very good and I feel comfortable asking questions to the staff. I would recommend this community to others


5.0
February 22, 2021
Dorothy
Client focused, Attentive Staff, Memory care specialists

As a worker in the field of dementia care in homes, hospice, and facilities, I highly recommend the Arbors of Bedford. My friends have placed their loved ones there with great satisfaction of care. Anyone with loved ones in care facilities should always be involved in the life of those in residential care - it’s best for everyone involved. Those taking complaints to the internet cause all to wonder why did people keep themselves or their loved one there if they perceived in their minds difficult issues? The Arbors is a part of Benchmark now, where accountability, excellence, and ever seeking improvements is the standard and culture.


1.0
February 18, 2021
Maeve - Loved one of resident/client
Keep looking.

If you are looking for a proactive, adaptive, and collaborative partnership with a long-term care community for your loved one who has dementia, Arbors of Bedford is NOT for you.   On the other hand, if you are fond of a reactionary relationship, poor communication, mediocre care, stale enrichment and an infinite helping of glad-handing lip service, look no further, Arbors of Bedford is the community for you!   Bring your checkbook and come on down!


1.0
February 14, 2021
Kerry - Loved one of resident/client
Keep looking.

In one month's time, between [date removed], over 30 beloved family members perished while in the care of Arbors of Bedford. Approximately 1/2 of the vulnerable lives entrusted to their care. A year into a global pandemic. How could one community be so ill-prepared to protect those who needed them the most? "A BENCHMARK MIND & MEMORY EXPERIENCE" - I think not. Shameful.


1.0
February 10, 2021
lifeofjackmatters - Resident/client
Shameful

In one month's time, between the 2nd week in [date removed] and the 2nd week in [date removed], over 30 beloved family members perished while in the care of Arbors of Bedford.  Approximately 1/2 of the vulnerable lives entrusted to their care.  A year into a global pandemic.  How could one community be so ill-prepared to protect those who needed them the most?   "A BENCHMARK MIND & MEMORY EXPERIENCE"  - I think not.  Shameful.


1.0
February 4, 2021
Kelly Casale - Loved one of resident/client
Terrible! BIG business instead of quality care!

Stay away from Benchmark all together! My suggestion is keep looking - Benchmark's "benchmark for care and quality is VERY low! Terrible experience at not 1 but 2 of their communities! The Arbors is owned and operated by Benchmark Corp - their entire focus is on making money NOT providing quality care. No better at Bedford Falls in fact it was actually worse. Poor care - lost count of how many medication errors they made. Safety - my father was able to get out of his bedroom window at The Arbors without any staff knowing....and it's a secure community! We moved him there from Bedford Falls because they also were unable to keep him engaged and safe! No communication between departments and or shifts regarding care, issues or updates. Documentation is almost non existent at these places and they like it that way so it's hard to hold them accountable. No proactive communication with family. We made them host care plan meetings to provide updates to us and even with those we were constantly chasing them for information even when we specifically gave to direction to call us any time of day or night if there was an issue. More than half of my father's belongings were "lost" regardless that everything had to be labeled by us when we moved him in and their response was "oh that happens....". Activities lacked diversity and personalization. Corporate Benchmark has been completely unresponsive to any and all issues we've brought to their attention. If it were not for covid we would have moved my Dad after the first few months even with them promising us repeatedly "it will get better, it will get better". Well, it never did get better and then they blamed him as being " a challenge"! And if all THAT isn't enough to make you run as fast as you can away from Benchmark, sadly my Dad died of covid in their care over a month ago. I have yet to receive any sort of condolences from them and we still have not received much of his personal belongings back! I'll say it again - My recommendation is keep looking - Benchmark's "benchmark" for care and quality is VERY low and your loved one deserves better!


1.0
February 4, 2021
Kelly Casale - Loved one of resident/client
Horrible! Money grabbing Corporation!!

Terrible experience! Keep looking! Benchmark is a corporation with the soul focus of making money - NOT on serving your loved one and their unique needs as it relates to dementia even though they tout themselves as the "Benchmark for care" for that population. It is money over substance on every level! Staffing - Under trained staff and unprofessional. This is supposed to be a place to respectfully care for people with dementia so training should include working with THAT population. Personal items - you are required to label all items you bring in but they lose so much of it any way! More than half of my fathers clothes were "lost", his glasses, his watch and 2 sets of rosery beads - items we were assured they would manage - LOST and their answer was "oh that happens in places like this"......Seriously??? And if you try to reach out to Benchmark Corporate - good luck! No one answers or returns an email or voice message but they sure do know how to send out invoices timely! How do I know this? My Dad was a resident in Benchmark for a little over a year. Pretty place but I'd much rather have quality care over fancy wall paper and nick naks! My father died of covid in their care over a month ago. I have yet to receive a call or a card with their condolences. I assure you, if it weren't for covid we would have moved him after the first few months he was there! Benchmark is about money NOT quality of care! Keep looking!


2.0
February 1, 2021
Joyce - Loved one of resident/client
homework needed on Benchmark when reviewing the Arbors

The corporate company Benchmark cares little for the needs of the Arbors. The staff is unable to make improvements due to corporate lack of caring and funding. Especially during the Pandemic it had been heart breaking not to have reliable or existence of WiFi and Television for residents. It had become a full time to be an advocate for change. The administrator at the Arbors and many of his leadership team really care and want improvements but are hamstrung from Benchmark corporate. Just shameful corporate greed and lack of compassion from Benchmark.


0.5
October 10, 2020
Martha - Loved one of resident/client
Horrible Place

My mother was here about 5 years ago. Every bit of nice that she had was stolen. All of the nice clothes that I bought for her never came back from the laundry. She arrived with 5 nice lamps and by the time I took her away, all of the lamps had been disposed of without my knowledge because they posed some sort of harm to her. Worst of all, she told me that her bed hadn't been changed in months. I reported this to staff who were not responsive and the very next week, I went with fresh sheets to take care of the issue. I found her bed to be filled with dried diarrhea. No one even cared that I might possibly sue. There are no legal avenues for such a process. If I could give a rating of zero for this facility, I would.


4.0
September 22, 2020
Jason Knight - Loved one of resident/client
Verified Review
Overall good care and good place to live

When we first came to visit Arbors of Bedford we really liked the friendliness of the staff. The rooms at this community are about average in size. We thought the food was pretty good. We would recommend this community to a family or friend.


0.5
September 11, 2020
Eileen - Loved one of resident/client
Bad choice

This place is the worst! Staff lack the proper training to do their jobs. There are a few special LNAs and nurses, but most are too burned out and don’t care about the residents. The building is old and in need of upgrades to their heating and cooling system, phone lines, cable, and internet. Cooling and heating is a major safety issue and temperatures in the resident rooms can be unsafe. Food is not great. A lot of processed and canned food and no fresh fruit or veggies. Concerns and complaints are not addressed and all you get is lip service. It is a full time job to advocate for your loved one to receive proper treatment and care. I would look for any other place before going here.


1.0
September 11, 2020
Eileen - Loved one of resident/client
Poor choice

This place is the worst! Staff lack the proper training to do their jobs. There are a few special LNAs and nurses, but most are too burned out and don’t care about the residents. The building is old and in need of upgrades to their heating and cooling system, phone lines, cable, and internet. Cooling and heating is a major safety issue and temperatures in the resident rooms can be unsafe. Food is not great. A lot of processed and canned food and no fresh fruit or veggies. Concerns and complaints are not addressed and all you get is lip service. It is a full time job to advocate for your loved one to receive proper treatment and care. I would look for any other place before going here.

Response from Arbors of Bedford

September 16, 2020

Thanks for your review. We are sorry to hear about the experiences that you and your family had with us. We would like to learn more about your concerns so that we can improve and address any issues. Please reach us at [removed] with more details so that we can help.


0.5
June 7, 2020
Eileen - Loved one of resident/client
Not attentive to residents needs

Many of the nurses and aids do a great job taking care of the residents, however, the administration is the worst. It is always lip service. The building is old and the heating and cooling system is in need of repair. My Dad's room has been dangerously too hot during the summer months. After complaining to the facility, they installed a window AC in his room. They didn't turn it on in time and the temperature was very hot recently. There is no excuse that the AC for the building doesn't work and no excuse for not monitoring the temperature in the room. The food is ok but nothing special. Very expensive and not worth the money.


5.0
July 31, 2018
anonymous - Loved one of resident/client
Welcome!

I nearly cried when I saw a group of staff at the front door when I brought my Auntie [name removed] to the Arbors in Bedford, NH. We had been asked to be there at 430pm, and this crew was waiting for her! She was so very pleased, as was I, when she noticed the sign, "Welcome [name removed]". I am very pleased with your staff and she seems very happy! Thank you for making my decision to place her a good decision!


4.0
August 18, 2017
anonymous - Toured community
Verified Review
Nice Community

The community was very nice to tour. It was clean and well maintained. The staff was personable and kind very professional. They were very informative and helped us with any questions we may have had. The location was not really what we were looking for though we had wanted something a little closer to my dads doctors and the hospital that he normally uses.


1.0
July 18, 2017
Caleigh - Resident/client
Ask a lot of questions

I spent almost a week, from a Friday to the next Thursday at this place. After my experience there as a respite patient I learned I would NEVER, EVER would want my worst enemy there! When you drive up towards this beautiful yellow building, that looks like a home, along with beautiful flowers adorned all over the place. As you walk in the front door there is a beautiful grand piano and luscious carpet, in a big bright room. Over in the far corner is fresh(?)fruit in a big bowl next to a Keurig coffee machine and several different coffee choices. Sometimes there are baked goods as well. The sad thing is people don't really know what is behind those frosted windows on the the doors on either side of this so-called "beautiful" place. I could probably write a whole book about my experience and it would be sad. Key issues: Cleanliness - thin rugs were put down all throughout both Dementia and Alziemer units and in bedrooms. Food, drink, urine, feces, vomit and who knows what else goes on to these rugs every day. This stuff gets picked up, but the rugs are not cleaned every day. Try spending a week in a room where you smell nothing but urine, because someone accidentally didn't shut the valve off on my catheter AND no one could be bothered to spend 10 or 20 dollars on a mattress cover for my roommate who wets the bed every night then they try to air dry the mattress which made the room smell even worse! I felt more bad for her than myself. I ended up donating some pads of mine that helps keep the bed from getting wet. I just hope they use them for her. Never, ever enough staff: The turnaround rate is ridiculous. The new ones that are still there, they have so much enthusiasm to want help, then they get so burned out working, because they never have enough workers! Then when they call out it's even worse, because they never have anyone to fill in because they are burned out too! There are a couple of very special LNA's that have been there for years. They went above and beyond the call of duty of which they are accustomed to and I will be forever grateful to. There has been several nights where there would be just one LNA and a nurse to help the whole Alzheimer's unit get dinner and help them get ready for bed. I could get more into this, but it's too long of a story. Vent, heating and cooling problems: The air, in general, is gross. It makes you feel sick. It's either too cold and everyone freezes then you go to other side and it's to hot or just gross feeling. In the middle of the night the heat goes on and you die from the heat! Food: Disgusting. All processed and canned food. Rarely anything fresh, like fruit or salad. Even the jello was gross and I usually like jello! Activities - not enough staffing, so people suffer just hanging around in a circle falling asleep out of pure boredom or get agitated because of the boredom. I could just go on and on..... the point is when you are looking for a place for your loved one, don't look at just the cover, look deep inside and ask tons of questions and ask other people who have their loved ones living there. I would want to die before going to any of these places.

Response from Arbors of Bedford

August 4, 2017

Dear Caleigh, We’re very sorry to hear that you were unhappy with your respite experience with us. Each of our residents has different needs and we do our best to address them. Cleanliness is a major part of our daily operations and we're disappointed to hear you felt that was an issue. We are always available and interested in hearing about and working through any issues our residents or families may be experiencing. Not only do we want to make things right with you, we believe that dealing with and remedying ways in which we may have fallen short makes us better able to serve all of our residents going forward. Feel free to call us at [removed] and ask for Melanie Dunn to discuss further.

Neighborhood around Arbors of Bedford

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Frequently Asked Questions about Arbors of Bedford

Arbors of Bedford offers Studio and Semi-Private. Learn more.

Arbors of Bedford has received an average review rating of 3.2 based on 39 reviews. See all reviews.

Call (603) 647-9300 to reach a resident at Arbors of Bedford.

To reach a resident at Arbors of Bedford call: (603) 647-9300



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To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.