70 Hawthorne Drive, Bedford, NH 03110
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Value for cost
We have seen responsive staff and managers, happy residents in this unique all memory care facility. I see duplicate negative messages here from one person, over a span of 6 months. Why keep their loved one anywhere they’re not happy with? A doctor I knew put it this way - “if possible keep you family member home, if not, advocate for your loved one and visit often.”
The staff is available for questions and they are quick to respond. The communication is very good and I feel comfortable asking questions to the staff. I would recommend this community to others
As a worker in the field of dementia care in homes, hospice, and facilities, I highly recommend the Arbors of Bedford. My friends have placed their loved ones there with great satisfaction of care. Anyone with loved ones in care facilities should always be involved in the life of those in residential care - it’s best for everyone involved. Those taking complaints to the internet cause all to wonder why did people keep themselves or their loved one there if they perceived in their minds difficult issues? The Arbors is a part of Benchmark now, where accountability, excellence, and ever seeking improvements is the standard and culture.
If you are looking for a proactive, adaptive, and collaborative partnership with a long-term care community for your loved one who has dementia, Arbors of Bedford is NOT for you. On the other hand, if you are fond of a reactionary relationship, poor communication, mediocre care, stale enrichment and an infinite helping of glad-handing lip service, look no further, Arbors of Bedford is the community for you! Bring your checkbook and come on down!
In one month's time, between [date removed], over 30 beloved family members perished while in the care of Arbors of Bedford. Approximately 1/2 of the vulnerable lives entrusted to their care. A year into a global pandemic. How could one community be so ill-prepared to protect those who needed them the most? "A BENCHMARK MIND & MEMORY EXPERIENCE" - I think not. Shameful.
In one month's time, between the 2nd week in [date removed] and the 2nd week in [date removed], over 30 beloved family members perished while in the care of Arbors of Bedford. Approximately 1/2 of the vulnerable lives entrusted to their care. A year into a global pandemic. How could one community be so ill-prepared to protect those who needed them the most? "A BENCHMARK MIND & MEMORY EXPERIENCE" - I think not. Shameful.
Stay away from Benchmark all together! My suggestion is keep looking - Benchmark's "benchmark for care and quality is VERY low! Terrible experience at not 1 but 2 of their communities! The Arbors is owned and operated by Benchmark Corp - their entire focus is on making money NOT providing quality care. No better at Bedford Falls in fact it was actually worse. Poor care - lost count of how many medication errors they made. Safety - my father was able to get out of his bedroom window at The Arbors without any staff knowing....and it's a secure community! We moved him there from Bedford Falls because they also were unable to keep him engaged and safe! No communication between departments and or shifts regarding care, issues or updates. Documentation is almost non existent at these places and they like it that way so it's hard to hold them accountable. No proactive communication with family. We made them host care plan meetings to provide updates to us and even with those we were constantly chasing them for information even when we specifically gave to direction to call us any time of day or night if there was an issue. More than half of my father's belongings were "lost" regardless that everything had to be labeled by us when we moved him in and their response was "oh that happens....". Activities lacked diversity and personalization. Corporate Benchmark has been completely unresponsive to any and all issues we've brought to their attention. If it were not for covid we would have moved my Dad after the first few months even with them promising us repeatedly "it will get better, it will get better". Well, it never did get better and then they blamed him as being " a challenge"! And if all THAT isn't enough to make you run as fast as you can away from Benchmark, sadly my Dad died of covid in their care over a month ago. I have yet to receive any sort of condolences from them and we still have not received much of his personal belongings back! I'll say it again - My recommendation is keep looking - Benchmark's "benchmark" for care and quality is VERY low and your loved one deserves better!
Terrible experience! Keep looking! Benchmark is a corporation with the soul focus of making money - NOT on serving your loved one and their unique needs as it relates to dementia even though they tout themselves as the "Benchmark for care" for that population. It is money over substance on every level! Staffing - Under trained staff and unprofessional. This is supposed to be a place to respectfully care for people with dementia so training should include working with THAT population. Personal items - you are required to label all items you bring in but they lose so much of it any way! More than half of my fathers clothes were "lost", his glasses, his watch and 2 sets of rosery beads - items we were assured they would manage - LOST and their answer was "oh that happens in places like this"......Seriously??? And if you try to reach out to Benchmark Corporate - good luck! No one answers or returns an email or voice message but they sure do know how to send out invoices timely! How do I know this? My Dad was a resident in Benchmark for a little over a year. Pretty place but I'd much rather have quality care over fancy wall paper and nick naks! My father died of covid in their care over a month ago. I have yet to receive a call or a card with their condolences. I assure you, if it weren't for covid we would have moved him after the first few months he was there! Benchmark is about money NOT quality of care! Keep looking!
The corporate company Benchmark cares little for the needs of the Arbors. The staff is unable to make improvements due to corporate lack of caring and funding. Especially during the Pandemic it had been heart breaking not to have reliable or existence of WiFi and Television for residents. It had become a full time to be an advocate for change. The administrator at the Arbors and many of his leadership team really care and want improvements but are hamstrung from Benchmark corporate. Just shameful corporate greed and lack of compassion from Benchmark.
My mother was here about 5 years ago. Every bit of nice that she had was stolen. All of the nice clothes that I bought for her never came back from the laundry. She arrived with 5 nice lamps and by the time I took her away, all of the lamps had been disposed of without my knowledge because they posed some sort of harm to her. Worst of all, she told me that her bed hadn't been changed in months. I reported this to staff who were not responsive and the very next week, I went with fresh sheets to take care of the issue. I found her bed to be filled with dried diarrhea. No one even cared that I might possibly sue. There are no legal avenues for such a process. If I could give a rating of zero for this facility, I would.
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