Arbor Village

If I could give a 5 star rating to the care team, I would. They have been wonderful. My Mother at 99 years old enjoys her home. However, her apartment has been broken into 3 times. Luckily, she has never been hurt, but certainly scared. Thugs got in and wrecked some things, and one time stole her GrandPad, (an I-pad for Seniors). Arbor Village, as nice as the staff is, has tried to get their ownership, which is Cascade Living - to provide better security. All they have done is put wooden dowels in her windows (first time they were cut too short which allowed the second break in), and have told my Mother never to open her windows. She loves fresh air. They have no cameras outside for surveillance. At 99 years old, I should not have to move my Mother to an upper floor or to a different facility in order to keep her safe. They should get cameras, bars on the windows, better gates, and a security guard. Sadly, I have little faith anything will change.

They left dads mess and did not clean. It was weird becasue of COVID, and it took two weeks or longer, and we could not visit. Mom had a black eye, and they tried to cover it up. They left dads poop in the bathroom and did not clean it up. It was good in the beginning and they offered programs but afterwards it wasn't all that great. One time, it was very cold in moms room and the heat was not working.

So far we really like the place, the staff are very friendly and great, we think our loved one will be just fine there. However, they have no wife in the rooms as well as no air conditioning. We were not aware of this when we started our move in, and if we did we probably would of not moved our loved one in. Also we are having some troubles communicating with the nurses station on our loved ones floor. There seems to be some disorganization, but we are working through the kinks.

I was impressed with this facility. Presentation was excellent. It was very clean and the apartments were nice.

great people, nice facilities, a lot of finely implemented details (hand rails along wall, easy to navigate building), food smelled amazing.

Everyone is so involved with the residents! Really nice place to be a part of.

I found the staff at Arbor Village to be extremely helpful, friendly and kind to my mother. My mother loves living at Arbor Village and enjoys all of the activities, the staff and friends she has made there. We couldn't be more pleased with the community and the excellent care they provide.

Poor service but it's to be expected with the low quality staff they have working for minimum wage. I was so happy to have moved my mom from here to another facility where the staff looks welcoming and caring. What really upset me the most is for such a high cost place, they seem to only hire unskilled care givers majority of which either don't speak English or hardly do making it very difficult to communicate with myself or my mother on her care needs. If you love your mom and dad, keep them out of here. It's a shame the state of WA will simply tell me to move my mother because they don't break any laws. Elderly in this place are nothing more than dollar signs and I am so glad I finally moved my mother to a place where she is seen and cared for as a person not an income.

I toured here as I was looking for options. It was a beautiful place. It was a little on the spendy side, and this just didn't seem to be the right fit for what we were looking for. Nice place though.

My loved one was here for a brief respite stay, and overall I think things went well! The facility was clean and well kept, the people were friendly, and she seemed to enjoy her stay here!

I feel Arbor Village is doing a great job. I'm satisfied with the services, staff, care they provide, cleanliness of the facility, everything is good.

The cost to keep my father in the memory care unit is approximately $9,000.00 per month. I can't help but wonder, with a building that is dirty and outdated, with 4 people per room and no real assistance with feeding, staff who resemble drill sergents, and an activities coordinator that doesnt seem to facilitate any activities at all, why $9,000.00?

My loved one is living in Arbor Village memory care facility and doing as well as can be expected. They are very good to him and doing a good job. I have no complaints.

Nice facility. No vacancy for 1 bedroom. Expensive.

It’s really nice! We just moved my mother-in-law in! They’re taking really good care of her. It’s expensive, but right now it’s a good value. They have activities, even though at this time she’s not participating in them.

possible location. Nice facilities and can take him all the way to end of life.

I have been very pleased with our experience so far! The whole staff is friendly, helpful and caring and the residents all seem friendly. One thing i've appreciate is that while the meals are structured time wise the facility also has accommodations for guest who need some flexibility due to appointments or other engagements. My mom has only been there for a month or so but so far the experience has been excellent!

My dad is thriving there, the activities are great, he really looks forward to that and since my dad is physically in really good shape -usually when they take people on activities the men will go and then the women will go- he gets to go on both and he absolutely loves it. The only bad thing is that we're having this great summer and there's no place where he can be outside on his own. We have him in the Lodge in memory care, and there's no place that's actually fenced in so he can be outside; so I can and visit him at least 4 times a wekk and we go out for walks. This is a really great time for me and my dad and I don't have to scold him anymore for the way he's living, this has been the best thing that could have happened for him, he's gaining weight, his getting more cognisant and I couldn't ask for anything more.

Arbor Village is a great community that is providing the right level of care that we were looking for. The ability of the staff to be so accommodating to us and our situation really set them apart. The room here was pretty much set up as the room in the last community she was in so it wasn't a complete shock. We are very happy with them as of now.