Andara

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52 Reviews

• (25)

  A Place For Mom

• (25)

  SeniorAdvisor.com

If you are seeking to find an independent living community with various amenities, then Andara may be a viable option. There are different floor plans to meet various needs. The community grounds are pretty and the waterfall in the community pool is soothing and inviting to both residents and visitors. The activities are plentiful and varied thanks to [name removed], the Activity Director, who strives to continually exceed resident's expectations! The Finance Manager, [name removed], consistently responds to residents and family members no matter how large or small the requests. Most of the front desk staff are friendly and helpful. And, [name removed] was a delight to interact with on a weekly basis! Kudos to these individuals for trying to make Andara a better community! If you are considering the assisted living side of this community, I DON'T recommend it to anyone. Hence, the one star rating. For a first hand review of some of the gaps with Andara Assisted Living, I'd recommend that you check out the 2018 State Audit results. A few issues that I consistently observed about Andara Assisted Living included (but are not limited to) the following: There was a constant churn of staff who came and went so quickly that new faces seemed to appear each week resulting in gaps with consistently carrying out basic tasks. The last nurse (the fourth nurse since 2016) was rarely in the office and when she was there, her door was closed and she didn't seem to have a good handle on the staff or residents. Additionally, constant back stabbing and rifts were an ongoing source of little to no teamwork among the staff. The processes appeared to be fragmented, lacked automation and were laden with human errors (e.g., a medical technician sent paperwork about my loved one with the paramedics which had incorrect birth date, Medicare information and other relevant information which caused delays with critical testing at the hospital). And, while a care plan was developed for my loved one, out-dated information continued to appear on the plan and required follow-up with the nurse to make the necessary corrections. Additionally, I was asked to complete several pages of paperwork (before the state audit commenced) that had originally been completed when my loved one moved into the assisted living side of the community. When I asked a medical technician why I was having to complete paperwork that had already been done, the response given was that leadership had no idea what happened to it. Corners appeared to be continually cut with daily/weekly tasks such laundering and showering of my loved one and finger pointing was plentiful among the staff when questioned about the status of completing these tasks. Personal belongings and hygiene articles also started to disappear from my loved ones apartment yet, when I reported this to leadership, little to no action was taken. Staff members were also observed laughing at and/or making derogatory comments about residents who were experiencing confusion or difficulty. And, these same employees had been seen (on more than one occasion) telling residents to 'shut up'. The list of gaps is much longer than I can outline in this review, however, I'm sure that you get the point. And, while the new executive director (this is the fourth person in this role since 2016), appears to have a desire to improve the community, the gaps are too significant within the assisted living side to be a viable option for anyone. There are too many other options out there that offer better care at comparable or a more competitive price than Andara. Speaking from personal experience, I suggest that you DO NOT consider Andara Assisted Living (under any circumstance) as an option for your loved one. It will only bring ongoing headaches and work on your part. And, your loved one(s) will incur the most impact from the numerous inconsistencies and gaps.

The "space" is lovely. The food fairly good. Most of the dining staff and front desk are very nice and effective. Some, even terrific. Now, that that's out of the way, let me explain why under NO circumstances should you EVER leave your loved one with these people. They have NO intention of being truthful about the quality of care your loved one will receive. My father moved here in August '17. Neglect was rampant. The management is incredibly defensive, condescending, narcissistic and worse. With them knowing I was his primary family contact (and lived out of state), they didn't even notify me when he went to the hospital (TWO of the three times). Their former ED, [name removed], is simply dishonest...at best. My dad was in rehab for a month...while he was paying the full tab, including for housekeeping. I sent someone into his room three weeks after he'd been gone...and they found all sorts of mold growing in his fridge, the apartment was so smelly, they had to open the windows and leave. I shared with this [name removed], director of health & wellness...and she tells me her staff checked and the room was “spotless and it smells good.” ARE YOU KIDDING?! OH, two days before my dad was to return to [name removed] from rehab, [name removed]and another staff member came for a visit (after Advanced Healthcare of Scottsdale (a great place) had been requesting that visit for more than a week). Later that evening...a Wed., I get a legal eviction for my dad. 14-day notice. Guess what, you NEVER send your loved one back to a place like this after they've evicted you. They'll be even further neglected. He was supposed to return 1.5 days later. This is just one story of how they run their business. The parent company? Doesn't even list an address or phone number. Just a contact form. That should tell you a lot. AVOID THIS PLACE...AND IF YOU END UP CONSIDERING A PLACE [name removed] IS WORKING AT, DO NOT SEND YOUR LOVED ONE THERE.

Very nice place. We didn’t like the art decor. The apartments are a nice size with nice appliances. It’s a possibility but not our first choice.