American House Spring Lake

We chose American House because it was a locked facility, and they had availability at the time that we needed it. The room size was very good I thought. My husband was a people person and loved talking to people, and with covid he was not able to do that. He had dementia, and we had to mask up when visiting so it was hard to know if he knew who we were. Overall it would depend on the individual if I would recommend or not.

The community is very clean and the food is good. The staff is very helpful and friendly. I would definitely recommend this community to others

American House community is very clean, and the staff members who worked there were very friendly. The food they served overall was pretty good. The room sizes at this community were about average, they were fine.

I cannot recommend American House’s Willow Brook. My mother was a resident for 18 months and I spent a lot of time with her, observing the care and staff in many different situations . While her care was initially “decent,” it was unacceptably horrible by the end of her stay. Many ( not all) of the aides were apathetic, inattentive and neglectful. Aides spent more time on their phones or on breaks than providing care. Orders from care providers were often not followed or fulfilled. If you needed something, often you had to ask 4-5 times before it was fulfilled. Unless you can be there 24/7 to advocate for your loved one, look elsewhere before considering Willow Brook at American House.

Cost almost six thousand a month in memory care. Pillow cases stained with blood sheets torn or very worn edge. Cleaning once a week never done only bathroom cleaned and garbage emptied. Every Sunday night only half a sandwich and a small bowl of soup. Medicine hardly ever given on time. Supervisions hardly mixed with tenants. Short staff most of the time and staff changes all the time they just cannot keep good help. Staff having to work extra shifts all the time but not upper management they never cover. So because of the turn over there is NO training!! Really needs big improvement!

The setting in here is very peaceful and quiet. There isn't a lot of commotion going on. It has a homey feeling to it, maybe 18 residents. He sometimes enjoys the daily activities, they had a Christmas party and his wife joined him for that. The food is very good the chef is a retired chef so it is excellent, he buys the food and prepares it. They have private rooms and they will come in and clean them weekly. The whole place is always clean. The staff always try to accommodate him and his needs. I would recommend this community.

Very nice rooms and nice surroundings. Smaller buildings and separate ones for Assisted and Memory Care. This would be Independent Living with services added if needed. Smaller venue but not sure if right socializing environment.

The 2 bedroom apartment that mom and dad moved into is as big as the townhouse they moved out of they have so much space. The staff is wonderful especially the maintenance staff they made it so much easier moving mom and dad into their apartment. Mom and dad are enjoying their time there they are slowly getting involved in activities and meeting new people. The residents are very diverse The landscaping is very nice everything is well groomed and taken care of from the inside to the outside. The food is fabulous very well prepared.

This facility was very nice and very well run when it was Oak Crest. Since American House has taken over the care and staffing (what staffing they have) has gotten horrible. My mother is in what is supposed to be an assisted living, they have been moving Alzheimer patients into her building, and now she has to lock her door to keep these patients out of her room. Some days, she only eats once a day because the food that is prepared is not elderly friendly. Family members have to come daily to make her bed, make sure she has clean towels, toilet paper, empty trash. Many nights she is not getting her medication because the ONLY STAFF person is not in the building. Yes, there is only ONE person assigned to be on staff, and that person is out of the building, so if something should happen, there is no one in the building, and we have watched this person leave the building and not come back for 30-60 minutes. The other day while I was visiting, a resident in another room pulled the call cord.....the annoying buzzer went off for over an hour. My mother said that sometimes she hears that noise all night long. Very disappointed with American House!!

I'am satisfied with my move to this community everything is working out well. Everyone has been welcoming, and kind. The staff is good, and helpful. They do a good job with the cleanliness of the community. The meals are pretty good, and they provide good activities for the residents. I'am pleased with this community, and I would recommend it.

Mom enjoyed her short respite stay at this community. The staff were nice and helpful. The food was good and they offer plenty of activities. The community is clean and I would recommend this community for a respite stay.

I had a pretty good tour of this community. For the most part the community appeared to be well-kept. The staff I met was kind and friendly. There were many factors that played into where to place my mother. This community wasn't the right fit her and her needs.

This community was the most gracious of them all and the staff has been very easy to work with. My loved one has really been enjoying the activity program as well as the company of the other residents. Overall she has been very pleased with this facility and would definitely recommend it.

The chef has been wonderful towards my loved ones needs, they have made any adjustments she has needed to make sure her needs are met and she is satisfied. The staff has been great at encouraging my mom to get more involved in the activities they have going on throughout the day.

This care facility has continued to go downhill since being taken over by American House. Staff turn over is constant. Activities are sporatic at best. There is no incentives for employees to work in the more intensive memory care units. Cutbacks in kitchen staff have care workers pulling extra duty on the weekends and sandwiches being the mainstay. This is not what we signed up for and after voicing our concerns, we were given lip service cause the situations still exist and are slowly deteriorating. Looking for anywhere else to put my loved one. Would not recommend to anyone.

Ever since the company change the quality of the care has depleted. I watch staff become understaffed from so many quitting because of too much being put on their workload and not enough time to do it. American House does not view it's residents and staff as valuable people but as a way to make extra money. Managment does nothing but turn their heads to issues concerning the residents because it's too much work for them to put in effort to problem solve. Budgeting is constantly the excuse for every issue brought to their attention yet rent seems to keep climbing and hours seem to keep getting cut. It's not the same company it used to be.

Mom is in the memory care unit and the staff are very attentive and helpful to my mom. They make sure she eats and takes her to participate in some of the activities offered. The staff keep me updated on the care of my mom. The community is kept clean and I would recommend it.

Since the new owner has taken over and the trickle down has hit, I've been very disappointed. Staff is running out the door so fast the remaining staff is working double shifts and giving notice. Our family has been happy with the staff who work directly with mom. They no longer have an activity director. Staff is expected to care and provide activities for the senior residents. Promises made when mom was admitted are now being revoked. We were told staff could handle her and the various issues she had. Now we're told this is not a skilled facility. Staff is not trained in behavior issues many seniors suffer, communication is poor, and the administration lies about the services they can provide.

I would give a complete, 5-star rating, if it weren't for the situation with the food. The food service seems to be in total control of quality, or lack thereof -- which is HUGE for seniors living in assisted living. It needs to be made better.

In general everything has been very good and helpful. I think the systems are such that may cause an over-reaction. They have certain protocols that call for going to the hospital even when unnecessary. We chose them because they had a generally, less clinical environment. It's also smaller and easier to navigate than some of the ones we saw.