American House Kentwood

I looked at other places, and this one was clean and had no smell. They catered to my loved ones needs.

Our loved ones stay was short but the overall experience was excellent. The staff members were super nice and they had assigned one care taker to our loved one during her stay that really took care of all of her needs - we were very impressed. They were putting new carpets in the facility and doing updates which was nice. The apartment was bright and cheery and they did have some activities but she was just not there long enough to really settle in

My mother was a resident at AH Kentwood until she passed away in April 2018. Sadly she was only there for 14 months. She was in the Riverstone Bldg in memory care. From the moment we made contact to her final breath this was truly a fabulous place. The staff was very accessible. I lived out of town and the team was great in keeping me up to date about my mom. She was as happy there as she would have been anywhere. We made a donation of something in error, [name removed] (the now ex-executive director) is no longer there to text which is why I am now searching for someone to speak with. The nice thing about my quest is I get to add to reviews long neglected.

It's a place you can take your loved one and they'll be okay there. They provide a safe environment and take care of the residents' needs. It seems pretty clean as well. Some of the staff are really amazing, and some just do their job. But it's the best value I found around.

I would encourage you to place your loved one. The staff are quick to respond to your concerns or questions on your loved one. and care for your loved one. The food seems to be good for my loved one as well.

There were a few changes with management during the time my loved one was there. The direct caretakers were wonderful. The food was the absolute worst.

We chose this community at the time because of the affordability, the location, and references from people we knew who had their loved ones in this facility. The room sizes here were appropriate for one person. What I did not like wasa the change of management during the short time that we were here. The last management was not personable or good with communication. Overall, I would not recommend the facility.

My 99 year old father enjoys living at Cobblestone at AHW. The staff is efficient, kind, and fun. He loves the food (except for green beans). There are lots of activities to choose from. It makes me happy to know he is safe and enjoying life.

Cobblestone has excellent staff! Compassion and love is obvious not sure of other buildings.

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Nice community

My father lived at American House Kentwood for 10 months and always received excellent care. He was past the point of wanting to participate in activities, but those activities--both at the home and in the community--were always available. The staff did not turn over much during his stay and was always ready to answer my questions. The care was especially tender during his last days when he was on hospice there. When I asked him whether he was ready to go into hospice, he told me yes, so long as he didn't have to move from where he was.

The facility is very clean and fresh. The rooms were smaller than others we have visited. The staff and director were friendly and helpful. The memory care area was small without room for many activities.

This place was not a good fit for my dad. High staff turnover. Sometimes the hall to his room stuck so bad I almost thru up. His food was all ways Luke worm. My dad fell and we were never called,my dad had to tell us about it. When this place was owned by Oakcrest I would have given it a four star but American house has to many issues. If you move your loved ones into this place good luck. Just remember if you don't like the place you can always move.

My dad is now living here and it has been fine for my dad and I. He is in a safe and caring environment. There are no problems at being clean with the facility. The food taste good to us. There are activities available but dad chooses not to partake. I would recommend this community to family and friends.

Our mom has only lived at American House for 2 weeks so it's a little difficult to give an accurate judgement at this time. But with that being said, her first 2 weeks have been very encouraging. The staff have been very open, friendly and so willing to give mom the best care possible. So far, mom is happy and that is all we ask for.