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24 Hour Home Care - Encino

17141 Ventura Boulevard Suite 205, Encino, CA 91316

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anonymous - Loved one of resident/client
5.0
Satisfied with this service!

I am satisfied with the care that my loved one is receiving from 24 Hour Home Care! The staff are very friendly, they keep everything clean and sanitary, and they are sure to keep me posted on changes and updates. I am happy with the service that my loved one is receiving!... Read more

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About the agency

24 Hour HomeCare can help you continue a full, active, and healthy way of life by providing premier, non-medical, in-home personal care tailored to your needs. Since 2008, our award-winning company has served the local community with a commitment to customer service and respect. The caregivers we employ are carefully screened, fully insured, and have undergone several ethics tests. We also professionally train our caregivers, so you can rest easy in our dedicated and qualified hands!

Our caregivers are available to clients around-the-clock, every day of the year. Don’t worry if your schedule or care needs change over time — we’re highly flexible and will work with you to get you the services you prefer when you need them. Learn more about the 24 Hour HomeCare difference today.

Company Services

24 Hour Home Care works with you to devise a care schedule to fit your needs and preferences. Whether you or your loved one lives at a family home or at a senior living community, we can assist with our personal care services, making each day a little more comfortable and enjoyable.

Our services include such things like assistance with activities of daily living, homemaking tasks like housekeeping and laundry, medication reminders,...

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.
24 Hour Home Care - Encino is a community within 24Hr Homecare properties. See all 24Hr Homecare communities.

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Reviews for 24 Hour Home Care - Encino

4.3

(31 reviews)

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Cleanliness

4.2

Care services

4.2

Staff

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Activities

4.2

Value for cost

4.2

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1-20 of 31 reviews
0.5
June 6, 2019
Raquel - Toured community
Beware!

I am writing this review based on my personal experience with this company for my dad. This company from the start promised caregivers that would best suit my dad's personality. From the start there were multiple caregivers coming into my home. There was no stability of who was going to take care of him. My dad has dementia and needs consistency. I had to keep calling representatives to constantly replace poorly experienced caregivers. They would come into my home, leave my dad in his room and fall asleep in the living room on my couch. Another caregiver, refused to leave my home when I asked him to leave because he was sleeping in my kitchen. He actually got mad that I wanted him to leave. I was on the phone with a representative during the whole incident. The company also called him and told him to leave yet he didn't! I have no idea how they are employing people who are extremely unprofessional. It doesn't stop there! My dad who has had brain surgery fell 2 times under caregiver supervision and hit the floor with his head. We had to take him to the hospital. For the care that I am paying for and expecting this should not be happening. I made the company very aware about my expectations and complaints multiple times. They tried to change caregivers but continued to send me unqualified people who could not do the only thing I asked for which was STAY BY HIS SIDE. This is not the care I want for my dad. However, these were just a FEW of the experiences from the care my dad received. I talked to the manager [name removed] who was understanding but too little too late to make things right. There were multiple chances and opportunities for this company to give the service they promised. I preferred to go with another company that will make sure they employ quality caregivers. 24 Hour Home Care is aware of all my complaints and about this review. Extremely unfortunate to have to experience this I hope no one else has to.


2.0
January 24, 2018
anonymous
Verified Review
A Disaster

We used 24 Hr HomeCare's services for three weeks, and it was a disaster. I indicated very specific needs for my loved one including the ability to transfer my loved one and knowledge of Hoyer Lifts. About 80% of the people they sent over were not up to snuff. Two people that came were excellent, but the others were not trained properly for our needs. I had to call paramedics seven times in the three weeks we used 24 hr, and I called the company many times to reiterate our needs, but nothing changed.


2.0
December 18, 2017
anonymous - Loved one of resident/client
Verified Review
I would not recommend working with this agency

Working with this agency was like finding temporary help. It didn’t feel like they were really trying to find someone that would fit our needs. They have to ask the caregivers if they even want the job and half the time it seems like they lie to the caregivers to get them to go. The pay the caregivers receive is abysmal and it just seems like the agency doesn’t care whatsoever. I wish I could work with the caregivers directly and just keep the agency out of it. They’re rarely available during the weekends and it’s hard to speak to the same person more than once. The one person that did come out here was pretty good, the problem we had was with her availability and anytime we’d try to get them back, they would be too busy. I do not recommend them.


5.0
November 2, 2017
anonymous - Toured community

They were great, very professional when mom was just out of the hospital. Unfortunately they must be recommended by the hosp, one can't hire them from the outside.


5.0
October 1, 2017
anonymous - Toured community

[Removed]Officer. Very good services. Expensive, but probably a tax write off They do everything including helping to outfit the home with accommodations.


1.0
September 8, 2017
anonymous - Toured community
Verified Review
Never Showed UP

We were all set to use this service. I had someone from this agency come out and evaluate my wife and come up with a care plan and even made a deposit. The first day someone was supposed to come out no one ever did no call anything. The second day the same thing happened still no phone call for an explanation on the third day someone came out in the afternoon which was not the right time and I told them to leave I was no longer interested in using them anymore. I have not heard from them and they have yet to return any of my money for a service they did not perform.


3.0
June 21, 2017
anonymous
Verified Review
Good Service But Need One Consistent Caregivers

It is going good for my dad at home but the person that was helping has not been available. He liked the caregiver. He has someone new every week. He has dementia and it makes it difficult when a new person shows up. The service has been great for my dad.


5.0
June 8, 2017
anonymous
Verified Review
The First Great Agency

The services from 24 Hr HomeCare has been wonderful. Every person they have sent has been good with my mom. She likes every person that has come to the house to help her. [Removed] is making sure she is keeping in touch to check on us with the services. I would recommend this agency to my friends or family. We interviewed with them and loved all that we heard and started services with them.


5.0
May 3, 2017
anonymous - Loved one of resident/client
Verified Review
Satisfied with this service!

I am satisfied with the care that my loved one is receiving from 24 Hour Home Care! The staff are very friendly, they keep everything clean and sanitary, and they are sure to keep me posted on changes and updates. I am happy with the service that my loved one is receiving!


4.5
June 13, 2016
anonymous - Loved one of resident/client
Verified Review
They seemed to be helpful and reliable.

They seemed to be helpful and reliable. The insurance and just the system in general is difficult, but the agency was fine. The girl they sent was very nice and we didn't have any issues working with them specifically.


5.0
February 23, 2016
anonymous - Resident/client
Verified Review
Nice and convenient

We only needed the agency for a day and they came through and did exactly what was asked of them. Thankfully we did not need them on a consistent basis and it was great that they were still willing to help without a minimum of hours needed. I'd definitely use them again if the need arises.


5.0
January 11, 2016
anonymous
Verified Review
Professional

The administrative staff and the caregivers are very professional and caring at 24 Hour Home Care. They really worked with us on what we needed. The caregivers that they sent out were great and very competent.


5.0
December 3, 2015
Lindsey Kenney - Toured community
Verified Review
Review of 24 Hr Homecare - Encino, CA

24 HR Homecare is professional, knowledgable & compassionate. Their employees take a true interest in the people and communities they serve.


5.0
December 3, 2015
Iris Morales - Toured community
Verified Review
Review of 24Hr Homecare - Encino, CA

Very good!


5.0
November 9, 2015
anonymous - Toured community
Verified Review
Review of 24 Hr Home Care - Encino, CA

They are very easy to call and quick to respond. Caregivers are very good with the patients, never rushing, never curt, always respectful and accommodating.


5.0
November 9, 2015
Phoebe Carig - Toured community
Verified Review
Review of 24 Hr Home Care - Encino, CA

24 Hr Homecare are very friendly - quick about getting back to you about their service - all staff are professional. I'd rate them as a 100 stars if possible. Thank you for everything. I love the fact that they visit our facility every Thursday and build great relationships with everyone.


5.0
November 9, 2015
April Joy Daliva - Toured community
Verified Review
Review of 24 Hr Home Care - Encino, CA

24 Hr Homecare is a very friendly and efficient company. They are very caring and personable. I trust our business relationship and would recommend them to anyone.


5.0
November 9, 2015
Victoria Smith - Toured community
Verified Review
Review of 24 Hr Home Care - Encino, CA

24 hour home care is exceedingly professional. They are precise, friendly, and punctual. We love using 24 Hr Home Care for our additional services.


5.0
November 9, 2015
Christina Hickman - Toured community
Verified Review
Review of 24 Hr Home Care - Encino, CA

I work at Sunrise Assisted Living of Woodland Hills. We use 24Hr Home Care a lot for our residents, they are reliable and always willing to help.


5.0
November 9, 2015
A Kashaman - Toured community
Verified Review
Review of 24 Hr Home Care - Encino, CA

24 Hour provide the best care!

Frequently Asked Questions about 24 Hour Home Care - Encino

24 Hour Home Care - Encino has received an average review rating of 4.3 based on 31 reviews. See all reviews.

Call (818) 385-0227 to reach a resident at 24 Hour Home Care - Encino.

To reach a resident at 24 Hour Home Care - Encino call: (818) 385-0227



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.