The William James Group

We chose Autumn Cove because of its location and initially when costs were assessed they were high but within reason. Autumn Cove has a reputation of not sticking to the rates they quote. They give the option of paying $12.50 for a small load of laundry with the max of $60 a week, but they charged over $60 for the service. Specific requests regarding care and information have gone unanswered by the staff here. It feels like we are being taken advantage of and I don't like that.

Biggest mistake I ever made. Place looked great but the care was awful. No RN on duty, would not answer calls or return calls.. Could never get into the facility after 5 or on the weekends Hardly ever had their events that were on calendar. Did not make sure my dad got his meds. The list goes on.

I wish I could recommend this community but based on many experiences with my parent living here in the last few months I cannot. A supervisor with experience needs to be on duty 24/7, someone with compassion & a caring attention to details for the residences, esp the memory care residents.

The staff was not friendly. The way it’s designed is not what I expected when I toured looking for my mother. Seems there is a lot of work to be done with staffing and everyone seemed uninterested in showing us around. I went during meal time and the presentation of the lunch looked like something you would see in a school cafeteria or in an institution. None of the rooms had closets and all the rooms were small . Even the “deluxe “ was very tiny. Only room for bedroom furniture . Wasn’t large enough to have a sitting area and bedroom area and the no closet was an immediate turn off. Their prices are extremely high compared to what’s included and room size verse what other assisted livings offer

My father stayed there and he was badly mistreated. The smell on him and his room was nauseating. I paid for his clothes to be washed after they said whenI washed them they Charged the same amount. Don't take your loved one there.

This community has breached our contract multiple times and constantly are trying to charge for items that they say are mandated by AL regulations. When I check with the state, they deny that. Terrible place. You should not recommend. Putting our loved one there was terrible but to have to defend his rights and money every month and sometimes more frequently is heart breaking.

My father, a 2 time veteran with advanced dementia was horribly treated by the Autumn Cove staff. The administrator was rude to me when I tried to talk with her to make him be treated compassionately. All she was concerned with was how to pad his bill every month From $10 for small bottles of aspirin and Milk of Magnesia and other basic over the counter items. I told her to let me know what he needed and I would provide.She said I had to buy through them and continued to do so without my approval. She also charged me $35 extra a month to do his laundry daily per state requirement she said. There is no requirement from the state and his laundry was not being done daily. There was such a stench in his room. Finally, I found his bedding crinkly from waste that was allowed to stay from not washing. They didn't bathe him daily.

This place made a lot of promises to take care of my dad. I found him more than three times sitting in his dark room sitting in pee. Food was mostly fried, cheap food which made my dementia dad gassy. I spoke to the nurses and administrators and owner and they continued the above. I had to move him because they became so hateful. I asked to talk with his doctor but he was never available to me. Terrible place.