The Pavilion Senior Living

The community is almost brand new and the rooms are very nice. My loved one is enjoying the food. They have an amazing chef and the food is excellent. The activities center is wonderful. They take them on outings and are very attentive. The community has an in house beauty salon. The community needs a follow up process for difficult situations and the staff should be held accountable for mistakes and lack of communication.

We were searching for an assisted living facility for a loved one. We met with [name removed]. She was professional and seemed trustworthy. She agreed to hold a $1500 check for the deposit on the room while we made up our minds and searched for a facility that took our loved one's insurance. She said she could hold it until Friday and as long as we called her the day before, she could refund the check considering our loved one was searching for a facility that took her insurance. We didn't sign any paperwork, but we had a verbal agreement. I called on Tues - [name removed] wasn't in. I called on Wed - [name removed] wasn't in. I called on Thursday - [name removed] wasn't in. Each one of those days, we left messages stating we were going with a different facility that took our loved one's insurance, so please do not cash the check. [name removed] cashed the check. No one told us. We finally reached [name removed] the following monday and she said: "That is a non-refundable move-in fee. You signed paperwork to that effect. And you're not getting