Salmon Health and Retirement

My mother-in-law recently moved from the independent living at [Removed] to the assisted living area. Every single employee was incredibly helpful and upbeat throughout the process going over and beyond to see that she had what she needed. Each request was met with smiles and help. It gives me such confidence to know that she is being so well taken care of.

The staff are very caring and attentive. The food is excellent.

My relationship with The Willows and Whitney Place facility and the very professional, compassionate staff that unite, as a well balanced team, to assist it's residents and help their family members, caregivers, navigate this challenging time in life began this past July. I was referred to The Willows and Whitney Suites Sales Counselor Sherry [removed] by Debra [removed], Executive Director of Geriatric Resource Centre. Me and my immediate family were struggling to find the best place for my mother and father whose health went down hill after living 46 years in Southern NH. We searched from Concord, NH - South to the Westborough area, seeking a facility that provided continuous healthcare, independent living, assisted living and nursing care. This effort was taking place while we were caring for my mother and father and preparing their residence for sale which is very common when these decisions are NO longer a choice. Deb [removed] provided excellent direction, understanding my parents physical and financial criteria and directed us to Sherry [removed] at Whitney Place. Our experience since this past July has been consistent, The Willows, Whitney Place and The Beaumont all share a common traits. The staff are friendly, courteous, driven professionals that strive to make their facility and care perfect. Our experience, from our 1st meeting with Sherry [removed], through all of the admission, financial paper work, the medical aspects and the move has been nothing short of incredible. Under the management of Executive Director Ben [removed], The Willows and Whitney Place provide consistency and reliability in facilities, amenities, food, staff and grounds, all in a very convenient location, walking distance to restaurants and shopping. If you are seeking immediate care for your loved one(s), or just starting to plan, contact Sherry [removed] at 508-898-43490, Ext 3727 to see 1st hand why The Willows and Whitney Place should be your choice for Independent and Assisted Living inside our region. And if your situation is complicated, requires fast action, and/or you are challenged with relocation in addition to elder care, reach out to Deb [removed] at Geriatric Resource Centre: [removed] Providing care for your elder family members is not easy, NO matter what your situation is. Take some of the burden off of yourself and contact professionals from the start. [removed]

What most impressed me about Whitney Place is that by the time my parents moved in, they already felt like part of the Whitney family. And with our own family members being spread out all over the country it was very important that we feel comfortable that our parents were making the right decision and in the right place. Now that Whitney Place is their home, its our home, too. It truly is like a little neighborhood where all the residents know one another, visit together and do for each other. The food is great - we're all on a first name basis with the director of kitchen services, his staff is super accommodating and love what they do. Patience is the hallmark of the nursing staff and aides and believe me, we've tested their patience! The front office administration will bend over backwards to help with anything no matter how crazy the request. My siblings and I have such a sense of relief and peace of mind now, knowing that our parents are so well cared for and love where they live. We absolutely could not have asked for a better situation, a more caring group of caregivers from soup to nuts. We all talk about how we are going to be moving into Whitney Place in a few years! I can't wait.

At Whitney Place, the Tapestry Program for seniors with memory loss has been a caring and helpful experience for my Mother. She shares a companion suite with her "new friend" after many years living alone. The well-trained staff and management team provide a variety of activities and outings that make everyone happy! The food is good; the facility and grounds are clean and beautiful. I would choose it for myself!

Talk through options with [name removed], he's the representative for that part of The Whitney, definitely ask questions, he's a wealth of knowledge and put the answers in writing. Dining options are good, lots of choices, put aside food if they see my father hasn't come to eat, they watch over to make sure everyone is eating. They created a space for my father to eat with other men, similar age and interests. So that was really good to get to meet some people. Activities are good, maybe differentiate the activities. Also, possibly have a priest come to the place for weekly mass or even monthly mass. Another idea, bring in Irish entertainment for St. Patrick's Day.

[name removed] in sales was great to work with and helped close out some issues in the room. She took the time to understand mom's "attitude" and relayed that to the team. She provided info on how to switch to the MD that comes on site, switch to a pharmacy that delivers to the site and laundry service. [name removed] and [name removed], nursing, were great as we transitioned medication over to them. Limited interactions with the aides but always pleasant as I am pleasant to them not knowing if mom is or not.

Every staff member I met was polite and helpful. My Dad (who passed away last month) was very happy that he made the move and never had any complaints about the facility or staff. They did have difficulty keeping their shuttle bus in operation because they couldn't find a long term driver so I ended up driving my Dad to his off site appointments. The feature that sold us (other than proximity) was the availability of both Rehab and Skilled Nursing in the same facility. Dad never used those capabilities but he found it very comforting that he had found a home for the rest of his life.

I would definitely recommend Whitney Place at Medway to others for Memory Care. The staff is very friendly. My mother in law always complained about food, but she loves the food there. Moving her in was a simple process and in due time they learned her needs and they take very good care of her.

I would say it was a very nice place. And I would recommend it.

Most of the nursing staff is very helpful. I think the front desk and bistro dining area need more experienced folks, but I understand that they are doing their best with labor shortages. The housekeeping in my mother's room is okay. I'm not sure they vacuum often, but her bedsheets are changed weekly which is nice. The nursing staff are good about calling one of our family when something concerns them. The meals are very good, they can sometimes take a long time to come out but we've never had a quality issue. I would recommend this facility to friends and family. It's expensive, but I think it would be difficult to find another place that offers the same level of comfort as this one does.

We really enjoy the Whitney Place community, they do just need to work out some quirks regarding our loved ones personal needs. However based on the experience we have had so far, we would recommend this community to other families.

I like how clean the facility is. They are prompt with medications. The food could be a little better as far as specific diets for patients. Also when I brought food in the other day to eat with my family member, I was instructed we had to eat outside, which I thought was strange. I think there could be a little more activities, maybe some walking instead of in-place aerobics. But other than that, we're happy with [name removed] and with the head nurse. Everyone has been very good and very prompt. When my family member had a fall, they took appropriate and timely action. And I've been very happy with their service overall.

We had a good tour experience with Whitney Place. The guy who was showing us around was more laid back and cool and just not as outgoing as the place we ended up choosing. The setting was also not as pretty here.

I'm very comfortable here. They're very professional. The people are very friendly and helpful. It's clean and safe. I like my apartment very much. It's modern and has been well taken care of. It almost feels like a new house.

My loved one is doing well and likes it there. Overall the staff are good and we're satisfied. They do a good job of trying to keep people engaged with good activities. Overall it's a friendly, good environment to live in. I never give 5s (I think there's always room for improvement). But they're doing a good job with everything.

We had a good tour experience with Whitney Place. It seemed like a great facility to have a loved one in. The room layout was strange which was why we decided to look further.

The community spaces at Whitney Place always looks well kept during my weekly visits. In terms of the staff, my mother mentioned some of the people were very nice and others she would say were not. My mother has always spoken very highly of the activities staff, they are very kind and inclusive and have always made her day. They have also tired very hard during the community lock down to FaceTime with families and have been working even harder than they were before. They could, however, do a little better with communicating with the families on a more regular basis.

The community did a good job of keeping my mom safe and there have been no cases of Covid-19. They don't communicate with the resident's families well enough. We receive almost no communication or information about my mother's care. We have to reach out ourselves and ask the direct in order for us to get anything from the staff.

Very convenient, Has nursing care on site if/when needed