Parkside Management Services

Overall seemed like a nice place, more nursing home type than the others is the feeling we got from our tour. Maybe was just that specific day.

moved here from home because my granddaughter in law was administrator. Shortly after she was fired!! It was to expensive to move out then. Not a good experience! Not too old to move

We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider. Our only issue was the community looked more institutional than we liked.

Pros: ? Home like atmosphere ? Residents can use the kitchen to cook or bake. ? Residents can use the laundry ? Nice Private Dining Area for Family Visits ? Nice common areas. ? Smaller building did not have a ?nursing home? feel. Grandma would not be just a number. ? We liked the assistance call necklace or watch and their response policy. They seemed to indicate they could tell if a resident had fell based on the necklace. ? They gave the impression the assistance necklace could be used for room service type requests, ?Can I have a cup of coffee and a PB&J sandwich?? ? Nice large bathroom with roll in shower. Cons: ? Small Rooms ? No price difference between Big Room and Small Room, so all Big rooms taken first. ? No locks on the resident?s doors even though the marketing brochure claimed there were locks. ? Price Structure seemed to take large jumps for levels of care. 3995, 4995, 5995 ? Level of Care criteria did not seem well defined. ? There is a slight concern about the level of staffing. The state mandates 1 per 8 residents, but only 2 staff at night for 20 rooms. We only saw one staff member besides the ?administrator? during our visit. ? There is a slight concern about the experience of the owners and sustained profitability.

Mom was placed right before Covid hit so in their defense they couldn't leave the property and we were not allowed to go in. We would conduct visits through the window. Mom has dementia so she was really confused and couldn't understand why we didn't visit. What little activities they did have they didn't encourage Mom to join in.. If she said no they just left it at that. She gained 50 pounds while she was there. On the bright side the aides were very pleasant and seemed to treat Mom with respect. I have moved Mom to a memory care here in Florida since I'm here full time and my sister is here 7 months out of the year. She is much happier and is involved in many activities.

My husband who is a resident here doesn't get his diaper changed for over 12 hours. This has happened twice. The staff just sit around on their phones and chat.

Covid has really complicated matters. They are not letting me in due to the restrictions. There are activities however, I am not aware of all of them. The healthcare provider that we were using also is not allowed to come into the community anymore.

No. Smelled when we walked in. If they would replace the stained carpeting throughout their main hallway it would give a better first impression. Did not like as much as the facility we toured just before it

No. Smelled and only had 1 outdoor area with tall rod iron fencing that felt like prison. Good pricing. Didnmt like the room or bathroom as much as other places.

Caregivers, for the most part were good. Facility for the most part was also good. Facility administrator has issues. I have been trying to get some financial information concerning my wife's passing at the facility and all of my request have been ignored. I was promised the requested information on [date removed], I did not receive. The administrator has not taken any of my follow up calls and has not replied to the several voicemails I have left. I even sent another email that has also been ignored. Very poor way to deal with a customer whose wife passed away after only 19 days at the facility.

1 on everything, they are bad! Obviously, they can improve in all seven areas that are listed.

The general staff are polite, and they have a dirty pool but a pool nonetheless. Terribly rude management. My grandparents are residents and they hate every second of it. The lights in there room have been broken for months. I was kicked out for reading before going to see my grandparents as I was “Loitering”.. so rude, didn’t even let me explain I was visiting and using the pool. I’m friends with some residents and they hate the facility, they say the foods god awful.