MGM Healthcare

Our loved one rarely likes the food, we bring her meals several times a week and she likes that food. [name removed] really tries hard to make things good for the residents. We really appreciate her. Our loved one has made a lot of friends and is doing a lot better than she did being at home.

When i took a tour of the community the hallway that i was walking along was very dark. I didn't like where it was located it was right by a busy highway. It was an up-kept community with friendly staff from what i saw. The interaction between the residents and the staff looked positive.

We were in the assisted living portion of the community. They had changed hands during our stay, and they didn't want to accommodate the level of care we needed, we were going to need memory care, or have an agency come in and provide the extra care. The assisted living was okay, but I didn't like the memory care area. We had an agency come in for a while, and they did a good job, but paying for both a care agency and an assisted living community was just too much.

As with all facilities Genesis has it's staff that are genuine in providing care to it's residents, it also has many that are there to simply clock in/out with no regards of compassion for those they care for. Genesis is one of the lowest paying facilities in the Des Moines area which probably has alot to do with the staff that they pull in and are able to keep. Cosmetic wise the facility has alot to be desired. When I visited this facility I found some staff that appeared to be under the influence of either medication that probably was not prescribed to them driectly or some form of street drug or alcohol , not someone I'd feel safe with leaving my loved one with to be responsible for. I have seen worse facilities but I have seen so much better also. I won't be returning to this one nor will I consider employment through them as initially intended.

At first was a good experience then things would happen from time to time . Like food awful looking at times and even onetime same thing for week and one time tuna , the tech told me. Another family afford to buy my mom a food out cause of this! Clothes , personal blacker missing . Never found it while three years she was there. In 2019 she had stroke and and when called the nurse said they think stroke in dining room which tells when if was watching them well if some had stroke if know when and how long before get we then most can give specific med to over turn and help the stroke victim. Well when doctor talk they they did know when had it how long been! So could give the med! After therapy for 7 days return they let drive drop her, Thursday, sat sun falls both days we trips both days . In hospital for week. [name removed] said someone needs investigate here at home see what’s going on! Later on my mother past away! But some of nurse new things was not right. Cause told me!

My oldest sister who suffered a struck and therefore was severely brain damaged, and completely disabled physical and mentally was accepted at Bentwood. She was on continuous tubefeeding which meant the head of the bed needed to be elevated to avoid asperation, but several times we caught it down. She was there only a couple weeks and already had a bad pressure ulcer from not getting turned and infrequent diaper changes. She has never received a bath from staff and it caused a rash and odor under her arm. They do not get her up in her chair, so she laid in bed all day and stiffened up. Staff was rude and unresponsive when assistance was requested. Our family can't rest well at night worrying about if she is being turned and getting a diaper change. She was in pain, and they didn't know she was supposed to get pain relief as needed. They were not charting, or giving report to relief staff. Items were being stolen from her room. Her room was a hiding place for lazy staff.

I wouldn't put a dog in this facility!!! The staff are extremely unprofessional,they don't have linens to change beds,residents don't get their showers,food is terrible! We removed my father from there and put him in a different facility,the Social Service director told Social Security that my father had died. How unprofessional is that. Activity director thinks he's the ruler of the facility,he talks to them terribly,unless they're his favorites. I have spoken with staff,those still working there and some that have left and the place is just getting worse

This facility is now kindred south. Over the last 2 years the place has gone hill. The nurses & aids try to do there best. The place is very old & needs updating. The administration is doing a poor job, I would not recommend this. I believe that the place has recently been sold. I pray the new owners are better.... the place is not clean

My last review I guess was deleted. WAs there after a knee replacement, was treated horrifically by the staff, pain meds held for punishment of my insisting on being helped to the restroom and not using a bedside commode (I am young, and capable, and walking is suppose to be done). in addition, the staff goes outside and you watch them from the window smoking. Had to have clergy come and get me out due to the horrible care,