KR Management, LLC

The Oak Manor SNF failed our mother who was hospice patient but placed on rehab side. The first week, mom was unable to do the 3-point to get in a wheelchair & she fell twice. We had a Care Plan meeting and stopped rehab & requested soft foods. In the midst of dealing with a dying family member, we were forced to turn away rehab daily and send her food tray back each meal to get the soft foods promised. The Suncoast Hospice nurse was as baffled as we were at the repeated disregard for what had been decided in the that meeting vs what was actually being done. Mom was in a lot pain that was not being controlled with the prescribed medicine intervals. She was unable to ask for addtl meds. We stayed with her feeding her, dismissing rehab and getting solid foods, & requesting more pain meds. We moved mom to a Suncoast Hospice Care Center. The lack of communication and training gaps at Oak Manor, left us with a heavy heart that we chose that institution in our mom’s darkest hours.

The pool is out of order again. Nursing home facility Manager not easy to work with. Dining hall Manager not easy to work with.

telcon 6.21.17. at the moment, independent living only but has separate company on site that can provide add'l care; also, a doctor is on site once a week - can be primary physician. 1 br about 600 sq ft - 3 meals, monthly cost between 2600-2800.

I thought the rooms were small and the facility a bit dated

One brief tour and I was out of there. The staff lives for FOX News and has every television set on it. I certainly don't want to expose my parent to a daily dose of brainwashing in his final years.

Took a tour, found a studio that I liked but the contact person never returned my call or followed up on the additional items that I asked for clarification on. In addition, she had me hold her hot tea while she drove the golf cart - VERY unprofessional. When I asked why I should choose that facility over others, she said it was because management pay close attention to who they ALLOW to live at the property so that they "fit in". Makes me wonder if we were not "chosen" for some unknown reason. Wouldn't recommend - simply - If the front staff is this unprofessional, how does this reflect on the care staff??

The place has very nice paint, nice piano, nice and clean hallways. What it doesn't have is what matters most enough aids. Your parent will be left to fend for themselves. Example elderly have to get themselves to the bathroom because nobody comes when they press the button they claim they do respond within 10 minutes. Multiple times I must have timed and ended up helping my parent day after day. My parent was very sad and frustratetd wanted to go home. Unfortunately as you realize at one point home is no longer an option. They serve pork chops elderly cant chew, hot dogs they can choke on and multiple times nobody in the eating room to cut the food for them. They assure when you sign escorts, meals cut if elderly has arthritis. My parent was forced to eat sandwiches day after day I felt terrible watching my parents frustration. The place could be straightened out but outside the nice walk throughs and oh so caring sales people all I can say is its a bunch of [language removed]. All these places are the same. There were some staff that were good, but they were over worked, underpaid. IF you pay in banannas you usually get the same the same type of careless 90% of the time. I could go on but I assure you it is better than some of the others, but go in knowing this its NOT NOT NOT the best, its minimal and sad. The day my parent died to ease their pain was awful I wont get into the details but they could have eased my parents pain faster. The doctor they have is good, but doctors face it are doctors and this was end stage for us so I cant blame them for my parents loss but it would have been nice if my parents call button was not out of reached tied to the bottom of the bed so they could not reach it. Sad but all 100% true.

When I first went in to tour the place, I spoke with [Removed], the sales guy, who took me to [Removed] from family home care services. They made me all kinds of fake promises, that they would take care of my mother, make her appointments, and check on her. It was all a lie. Once she moved in, they never checked on her once. She has a pacemaker, I told them before she moved in that they needed to make her an appointment and they didn't. I would give them an F for how they treat their customers. They will not even fill her pill box. The place itself is a nice place, it has a nice restaurant. But the Susan lady is terrible. She is the queen in her office, and never checks on the residents because that would require for her to leave her office.

Funny don't take your loves ones here they will lie and cheat there mds nurse is a crooks and lies to your face she in charge if making the care plans for your loved ones my mom didn't get them services as promised she had bed soars they wear stage 3 and not addressed the administrator Gretchen lied to me said she would take care of the issues I was having and lies didn't take care of them basically lied t my face to get the money ask I there don Janet is a lier and didn't take care or gold the promises that what was supposed to help my mother also they have no air in the rooms the 3 to 11 nurse wich is some Indian lady was a incompetent and didn't help us either they have German roach crawling all over the place and have seen in the food the management here is a joke and they use the Christian name as a way to cheat good hard working people out there and comitt Medicare fraud do yourself a favor and run from this place is a hell hole you will regret it I promise you that they are the worst place in town .