Homewell Senior Care

We had an issue with one of the care givers where she left her son to take care of the patient and left. As soon as we figured this out I contacted the office and they immediately terminated the individual; however, even other care givers did not do much for the patient, (ie. make him move around, eat, drink). They would be on their phones, etc. The office did give us an adjustment on the bill for the days that the individual who left worked. I understand that background checks are done, but I wonder what kind of experience the individuals have that are hired. Unfortunately, this is an area where there’s a huge turnover and getting quality help is rough. The owner and the office and management staff were wonderful and there were some good aides. It’s just unfortunate. The problem is a business like this is only as good as the people that are hired it doesn’t matter how good management is.

I was not happy with this service for getting care at home with my father's needs. The service sent out caregivers that were not able to assist us. The staff management was nice, but this is not what we needed. We would not recommend this service to others. I would suggest that they get all the questions answered before they decide to use this service for

I was shocked with how the care end for us. I was promised the world for the care that would be provided. In one scenarios, the caregiver offered lunch but it was declined. Afterward the meal was not encourage to be eaten instead rather to just sleep on the couch. The caregiver was seen sitting with her phone.

Many important things are touted on the website that don't happen once you sign up. Owner is non responsive to calls or texts. There was NO active care management, active basic or customized care plans, no follow up with issues or active coordination with any other health care providers. Little to no training of caregivers for help with activities of daily living, medication assistance, or medical conditions like dementia or a severe disability, etc. Website says, "We deeply understand your concern for safety and security." Not sure how that can happen when there is no active involvement from management and no coordination of the caregivers duties and changing needs of the client for consistency of care. The caregivers were left to figure out their own systems for care delivery and communication which, depending on the caregiver on duty, left it fractionated and at times severely lacking. I would never recommend this company to anyone. 1 star only for some of the caregivers

Horrible experience. Inconsistent caregivers, the billing was incorrect more times than correct. The billing department was rude. We didn’t get the quality of Caregiving for which we were paying. Save your money and go with a different provider.

I was very impressed initially with this company. Their services seemed to exceed expectations. That said, I unexpectedly lost my job before services began. I had to cancel and was still charged an early termination fee. I would have thought they would have been more understanding under the circumstances.