Harbor Health Management

I would tell others to find somewhere else. My loved one is there for dementia and they have escaped at least three times that I know of. They have been put in the hospital because of dangerously low glucoses. Their room smells, horribly, and people aren't doing anything about that. I find my loved one very wet when I come and I don't expect that. I believe on some occasions, they don't change them for bed - they just let them sleep in the clothes they're in. It's also extremely hard to get ahold of someone to talk to.

Thankful they were accommodating when we needed them. Loved the head nurse, however he left. Staff seemed rushed when taking care of the patients, I.e., when getting patients back to their rooms after meals, they didn't take enough care in getting them in the elevator. Great response from staff when looking at the place; much slower response after we were clients. The food left a lot to be desired.

With current staff there is a lot of empty promises made and very little follow through.

I was uncomfortable with this community. It seemed to be very disorganized and the tour guide was very busy and there was no one to help so that she could give a reasonable tour. THe community seemed to be very congested and dark, with tight hallways.

We don't like the foodservice now that they are being served in their room. They are understaffed. They have no activity room, the dining room is the only space they have to use. They don't do many activities. They have a beautiful outdoor patio and gazebos for residents. The halls are dark and there is no seating.

The reason why I chose this facility for my wife is that it is closer to where I live. The staff here isn’t fabulous, but they do seem to be okay. I see my wife two times a day and I’ve noticed that this community is better than one of the other places she has been. The facility itself is clean and well kept. I would recommend this facility to other families.

The one concern when mom was there , hard on communication not always understanding when getting back with questions.

Some of the staff were friendly, and were some not. We did not have a good experience. The food was okay. For other families looking into this place, if you have a memory care perosn that needs a place just for supervision and for meals it is okay. But for assisted living, and socialization don't go there. They had activities but my loved one did not participate. Not too many were interesting. They were geared around memory care.

My loved one didn't get any care, he was kind of left in his room to fend for himself. They provided excellent meals, but I had to tend to a majority of his care. That included cleaning his bathroom and changing his clothing & bedding whenever I visited. Communication between the community and myself was good. They promised to fix things and they did, but it was just one thing after the next. There was a lack of activities as well; I'm sure they were short staffed so that was likely the root of a lot of issues. The staff that they did have weren't very workable. It wasn't a clean place, as common areas weren't well-maintained. I finally found out that they only clean their rooms once a week, and I don't think that's enough for someone who has dementia. Because they only had weekly housekeeping, I often had to clean his room and pick up myself. I also didn't like that the memory care unit is on the second floor. One elevator is all they had for all the residents who were in wheelchairs, used walkers, or confined to a bed. It was inconvenient because there was oftentimes a wait for the elevator, as the dining room was downstairs.

As long as [name removed] remains Executive Director of that facility, I would avoid it at all costs. The problems start from the top. Any communication with family was monitored through the executive director. Staffing was not good. Lacking in employees at the time mom was there. And when they did show up...they holed themselves up in the offices rather than checking on residents and interacting. Much turnover. My suggestion for improvement: hire a new executive director.

The staff mainly the aids are extremely rude and do not like to do their jobs and would lie about what they did during the day. They would have trouble getting a nurse on duty to be able to pass out meds. The kitchen forgets to bring peoples food up all the time. [name removed] the manager is extremely unprofessional and unorganized. She had us paying for care package that their staff doesn't even do and she couldn't explain the charges when I asked. They have a bus for appointments but the staff couldn't figure out the ramp, the driver was never contacted ahead of time so we were late and missed the appointment. Also the driver did not know how to secure a wheelchair so when she hit the brakes my mom almost fell onto the floor.

This place is ok but I’m not a fan off the smells in the hall way the like of actual activities though out the day the quality of food is kinda low as well in my option there is a little bit of false advertising going on can find much staff around either

If we could rate The Harbors Senior Living a 0 we would. It was awful. My client cried to me every day to get her out of there. Where do I begin?! There was a male resident that kept going into my female clients room. One Saturday morning she woke up and he was sitting in a chair watching tv with his pj's on. She was afraid. They did nothing about it. She was scolded for pressing her call button and one aide said to her that they were not her slave. She was served eggs and sausage most days and I had to bring in cereal to be served to her and they still didn't serve it to her. The toilet seat was left broken for about a month after mentioning to several staff. Wait times we're awful and her room was next to aides office. Transportation to appointments is supposed to be provided but there isn't a back up driver so when one driver quits it takes a month for a new driver. Yes [name removed] the owner-director thinks she is a good director because she gives family her cell phone number but it's because she has to. The staff doesn't do their job unless they hear from her. She gave my client her cell phone number to call her personally. The staff cannot be counted on to do their job. She went 12-14 days between showers.

[name removed], who is in charge, is very tough to get ahold of via phone. When we decided to move my loved one to a different facility, the last 5 or 6 days he was without T.V. service and they didn't fix the problem for 5 days. The food is unbelievably terrible. He had many items of clothing, bedding, etc. not returned after it was taken to be washed, even though his name was on them. I had various issues in the final month he was there and between [name removed] and the head nurse, no one seemed to have an answer and needed to get back to me, which rarely happened.

Unfortunately caregivers were never around to care for my loved one. And I feel that they were very mismanaged. Somebody was either in over their head or they just didn't care.

My father who has advanced dementia was promised level 4 care. Because of lack of training, and horrible communication between the care-givers and management my dad suffered continuous thirst and hunger. He needed to be fed (as provided by the level 4 care that we were paying for) but food was brought to his room and put out of his reach, with no one to help him eat. The two months that he lived there he lost a considerable amount of weight. Medication administration is not well controlled. Our family took over medication administration to save my father from missing his medications. I would not recommend The Harbors for anyone with dementia.

Missed meds. Long waits for lift assist, just waited 1.5 hrs. Father sliding out of wheel chair. Short staffed according to staff, but is good according to director... Inappropriate foods given with dietary restrictions often. Facility smells like pee.

I feel that the watermark does deliver what it advertises . I feel that patients rights are being violated, they fail to communicate with the family. The residents linen are. It washed weekly as promised, leaky shower stalls ( safety hazard). Management is never available to speak. I also do not understand how a LPN has so much power over patient care. Many staff members are untrained and lack the support of the administration. I am not satisfied with drugs being added to my fathers regimen without the family being aware of it. My father has been on only a few outings. However, I did no appreciate it when they took him out I. Pajamas and slippers like a vagabond. Much of his care is dependent on my sibling. On more tha one care the agency which looks over facilities had to go out and set up a meeting in order for measures were taken to protect the patient. Management was in denial until pictures contradicted their statement, it’s hard to refute hard evidence, I do not belie result they provided 6,250.00 of care was delivered and unnecessary purchase were made to exhaust his funds sooner. It also did not help do put a nurses lounge across from his room,. This institution needs a lot of work if they to keep their doors open. Having exhausted most of his funds they are trying to stress him out, agitate him, and make him. Violent., to justify more drugs.