GenCare

Everything has been great here! My loved one is very pleased with how helpful they are! I knew it would be good, but I didn't know it would be this good! She's extremely plased with the staff! The activities are good - they do church outings and sewing activities. For the most part, I haven't heard anything negetive about the food. We really liked this location because it's near my work and home, but we also really liked how comfortable she felt there. The environment is comfortable and the director was exceptional!

I am from out of town but looking for a place for my father. I really liked this place. The staff was friendly. They had cookies at the front desk just like at some hotels. The rooms were large.

The overall staff is friendly especially the general manager and the marketing manager. It feels more like a hotel then anything else. Mom hasn’t complained about the food either.

By far the best we've seen. The three stage approach is even better than we anticipated. They also offer an assessment without condition to our 'deposit' - a free service so we know the best placement and care package to start. This is very helpful when trying to plan for a changing budget. Emeritus provided us a printed price list for their base rents and care levels - not provided by Auburn Meadows. Emeritus also offered us the option to use my mom's long term care policy. We have been referred to their partner - Elder Resources Benefit Counseling - who can help us understand her policy and how we can best communicate beginning a claim and helping my mom receive the benefits from a policy she's paid so much $$ into. There seems to be immediate openings both in the assisted living and in the mid-way group. There was no pushing us to decision which we appreciated. They were good about communicating 'we are moving at your pace'. We have decided to schedule the assessment this week and we hope to make a decision soon at either Emeritus or Auburn Meadows. But feel very comfortable with the options we've seen to make a decision for my mom.

Loved it - the place, the people, the food, and the program. I can see Mom living here if she can get past the smoking issue.

My mom has been here for over a year. She has been treated well, always looking out for her safety and well being. During the pandemic always taking care of the cleanliness and making sure she and all the residents are safe. We as a family are so greatful to all the staff and administrators for keeping our mom safe and cared for. So grateful happy Thanksgiving !

We toured this beautiful community. The staff was nice and caring. We did like that they had a lot of different type of care. We liked what was offered with the menu and the activities. We think that this would have been a good community for us to move into. They did not have the type of care needed. Families might want to tour this community for the care of a loved one.

Mom is now a resident at Madrona Park. She is meeting new people and becoming settled. The facility is cleaning, the staff is friendly and helpful, and we are happy with the care services and daily activities. My brother is handling the financial piece, so I'm unqualified to address that question.

I really like this place when I toured. I almost moved in but the location was not very convenient for me. I have to go to Seattle with the VA ad that would have been too much of a struggle with having to go through traffic and busses. Other than that, I really did like everything about this community.

Our Mom has only been at Madrona Park for 3 weeks, but she has settled in very well. The caregivers are very kind and compassionate. They have involved her in daily activities, which she wasn't doing before. We are very pleased so far.

We've had some issues with services, but my dad has declined rapidly. Can't say for sure why, but I'm guessing he doesn't want to be there. But he wouldn't want to be in any memory care unit anywhere. I would recommend to others.

The staff was very loving towards my mother, which was great. They tried to get her to be a participant even if she couldn't participate she would be there to watch. The front desk was great. Everyone was nice sometimes communication was a little bit off, but that's hard they have a lot of residents so they're pretty busy. It's a wonderful place they have so many activities. It's unbelievable you cannot get bored there as a 40+-year-old woman I wouldn't mind living there there's so many fun things to do so if somebody's very active still or even semi-active, it's a wonderful place to be. Overall, the experience was pretty good. They were very friendly very nice. Staff was wonderful. Especially the nurses. The activities Director is wonderful. Also very thoughtful, very kind. Everybody seems to be in a pretty good mood which is hard to find that some of these facilities.. I wish mom could've stayed there longer but she needed more needs

My loved one is a resident at Gencare Lifestyle Tacoma and things have been very good so far. The cleanliness and friendliness are great! The food and activities are also great.

The move in process was good. The food is good. Staff is very friendly. They clean the residents' rooms weekly. Communication with the family is great. I gave a low score on cleanliness because the hallway carpet smells like dog feces and urine. Overall, I would recommend this facility to anybody.

My loved one's were previously residents at Gencare Lifestyle Tacoma at Point Ruston and overall their experience at this facility was good. The cleanliness and friendliness were good. The care services, meals, activities and value for cost were all very good. However, there were significant issues with staff turnover at this facility. The staff turnover was particularly noticeable in the nursing care office and in food service.

I have been living here for a few years now and I really enjoy it. They have lots of activities you can attend if you want to every day. They also have many fitness classes each day, I try and attend as many as possible. I also really enjoy walking around the ballard neighborhood with the escorted walking group or by myself.

The Lodge has plenty of different activities going on for the residents, but when it comes to the meals and dining service, that is terrible. It needs major improvement - there needs to be more options to pick from. The meal items are often served cold and sometimes what they have on the menu they are out of. The servers don't really following direction either.

We really like the location and the staff to resident ratio. The move-in and welcome was great. I just wish they coordinated with Medicare for nursing services.

Our family had an in person tour and we thought it was a really nice tour experience, but it was just not what we were looking for.

My loved one was cared for at this facility for awhile. It's a beautiful place. It's very clean and welcoming. The staff is very nice and warm. I just feel like it may be a better fit for Assisted Living than it is for Memory Care needs. That could just be our preference/experience. I would still recommend them to family and friends to check out and decide for themselves.