GenCare

This is a very beautiful community. The person that took us on tour was nice, however they did not seem very knowledgable about the community. This community did not seem very active when we visited. They did not have an apartment available that would fit my loved ones needs.

My tour of this community went well. The community looked neat and tidy. From what I saw everything was well maintained. The staff I met was nice and friendly. They were also informative and answered my questions. It was a good experience, it was a nice tour of a good community.

We enjoyed the time Lynn took to tour us. The facilities were nice, but we were looking for more Independent Living area. The $2000 welcome fee per person was hard to appreciate.

This is a nice community, but my mother wasn't very pleased, so she has decided she wants to move. She is pleased with the food. They take a while to fix things. Other then those issues I think it is a nice place. Everybody is friendly and kind. They do offer activities for the residents. It is a nice safe community, my mother just wasn't very happy.

Dad wasn't at Madrona Park long before he took a fall. He was in memory care that was more independent. The staff was great and easy to work with. They probably need to hire more though for a better ration. It was expensive but probably in line with most facilities like this. He really needed a closer watch. It wasn't their fault we just didn't know he needed more care.

The common area into which you first enter is very welcoming. Nallely and Danielle are both knowledgeable and able to answer all of our questions. We were encouraged to call with any that we might have. The cafeteria is open all day with salad bar and sandwiches made to order. There is the option of enjoying the grill special of the day between specific hours. The facility has a license that allows them to house couples together when one of them requires assisted living but the other is independent. The apartment we were shown is very small. It would not easily accommodate a wheelchair, but it did have a door to the outside. It is a larger living community. They will make sure that residents have transportation to their home church and Bible studies if they are able to do so. There were some very strong unpleasant odors associated with the area of the building at which we were looking. The hallway was also very long and dark. A large apartment complex is being built right next door to the west of the housing area. What we did really like was the focus of the facility that everyone needs a purpose to enjoy life, and they actively pursue residents to stay involved in activities and healthy nutrition. It is also a gluten-free facility!

mom loves this place but has been asked to leave

Assisted living areas seem very nice, but memory wing felt depressing. I liked it that they take residents to local churches.

would be fine. very pretty

We were not happy with the care or attention that was paid to the residents. They only bathed our loved one once or twice a week, where she is now she gets showered daily. She always seemed to look dirty here. It seemed that nobody brushed her hair. They weren't able to handle her memory care needs to my satisfaction. Since moving her she is much calmer and more peaceful. She is cleaner and better cared for. I don't think Emeritus did a very good job.

just okay. didn't seem compassionate. Seemed more about the business than the person.

My family member lives in the memory care area. The staff don't seem to have skills o work it's Alzheimer's patients. They don't provide any areas of independent activities. They offer minimal activities, but to get to them you have to leave the area via an elevator. The memory care dining area is poorly lit. The outdoor area doesn't have cushions on the chairs. Patients roam the halls with nothing to do. Nothing on the walls are age related for seniors. The don't offer the Alzheimer's patients food or beverage choices. I've sat through several meals. The food is plated and then sits and is served cold. I don't know why, because they have a warming table. the patients just roam the halls.

We left this facility because things did not work out there.

The maintenance is pretty bad. It is an older building and the room I had was not nice. There have been some plumbing issues where some of the pipes are showing rust. They have a washing machine and dryer on each floor, but the one on the second floor has not worked for a couple of years. In my place I had a little refrigerator and microwave that's supposed to be plugged in, but one of the circuit breakers went out and it was a big headache getting that addressed, and it has still not been fixed. The people that are working there are pleasant, but the people that are running the place have some work to do.

First whiff was a mixture of smoke and perhaps a pet store? The residents were super friendly and seemed to adore the staff.

My dad was first in Assisted Living. He had Alzheimer's and otherwise healthy. I would describe the Assisted Living portion as good. It was clean. There were some activities that involved music and that was great. The tendency was to do bingo or watch movies. They used to do field trips, but that is rare. Then my dad went to Monarch and then Spa, as his disease progressed. In Spa the bathrooms were shared and dirty. There was not enough staff. The only activities I saw was bouncing a ball between residents (which is hard to understand if you have ALZ) or sit in front of the TV. My dad did not do well. Their only answer was to medicate him. Some medication was warranted but he was so medicated he could not wake up. That was the only way they would keep him. [removed]. I just don't think they are skilled in Memory Care

I don't know why Gencare is considered a direct competitor of [facility name removed]. We knew as soon as we walked in for our tour that we didn't like it. There was a terrible smell, we didn't care for location, and we hated the floor plan, both the units and entire facility.

First, I eliminated Gencare Lifestyle immediately. I could not find parking in that chaotic environment. I cancelled my appointment because of this happening.

We were SO EXCITED to get our Mom into the Ballard Landmark! It was not as our friends had told us. Mom started Assisted Living in [date removed]... now it's almost [date removed]... they billed her for it but and she did not receive the care, a missed communication between the staff. They promised an accounting and a credit then didn't do it. The kicker that finally made us decide to move Mom.. she is in Hospice and Hospice changed her medication, when it arrived at the Ballard Landmark, the front desk tossed it in a drawer and left it there for a week... I kept checking her mail box then finally asked the front desk and they had the package the whole time. Confusion and empty promises seem to be their new trademark. Very Disappointed. Very Sad.

Too comprehensive for independent living.