FirstLight Home Care

It's been excellent service and my mother is very pleased. The care giving is not so much medical oriented, it's just that my mother's mobility is compromised so she needs some help cleaning and someone to take her to the store and doctor's appointments and things like that.

They come to my parents' home three times each week for four hour intervals and do lots of housework and chores. Great to know when Debra is coming and that she'll take care of the needs my parents have for shopping and cleaning around their home.

We don't work with them anymore but we don't not work with them because they're not good, we just got to the point where we needed someone living with her all the time. They need to improve on the contact, if I sent an email that says I need someone Saturday and Sunday from 8-5 I don't want 6 emails back and forth clarifying what I said. Some of it was our fault because we had some last minute changes, but you want it simple. Let's just say that the value was positive. It's like you go to a nice dinner, as long as the dinner tastes good and the service is good A. it's a good deal and if it's cheaper than you thought it would be then it's a really good deal. If it's expensive and the food's really good then its a good deal, it's only a problem if the food tastes bad. We've had people for cheaper and they weren't as good or they were more limited so the price probably makes sense.

This is my first experience with home care, so I have nothing to compare it to. I would be lost without someone to come be with my mom and dad while I'm at work. They clean, prepare meals, run errands, take them to the doctor, pick up prescriptions, etc.... I am always a little worried about someone I don't know being with parents, but I have no other choice right now. My only complaint is that if their regular caregiver can't come, they have to sent a substitute. This is a little unsettling for my parents. However, I realize that people need days off and this is something that's unavoidable. Someone who doesn't have little ones would be preferable, as they most likely take fewer days off because they don't have to deal with sick kids.

I'm very happy with First Light. They are quick to respond to both emails and calls and they are very good at matching up a caregiver with the client.

They did a good job. There were a few issues with reliability. Someone even quit, and they never called us. Overall it was a good service, sometimes you can't help certain staffing issues.

My mother in-law uses the services of first light home care of wiregrass. As to cleanliness, they are 5 stars, but sometimes, they don't put things back where they got them from and my mother in-law has a hard time finding things again. in terms of activities and care services, I would give them four and half to five stars. I would not call them nursing assistant, because it's more of assisted care. not nursing or medical assistance. They take her shopping or help her with cleaning, cooking or anything heavy type work.

There have been some ups and downs using this service. There have been occasions when the caretaker that I was expecting was not sent out another one arrived and that can be a disruptive situation. However, the staffing has been nice and been prepared when they come out and the agency attempts to work with the hours and days that I need.

They take good care of mom, however, there are some minor communication issues where sometimes I'm not able to reach the service.

It started off very well. It was after I started paying for the services that things went sour. There were issues with billing and the caregivers taking advantage and not being honest with the amount of hours worked. Overall the help was fair but the actual business is a shady operation.

Things went fine with FirstLight Homecare. The aides they sent were able to provide the care we needed. There was nothing we were particularly impressed with, but they got the job done.

We have one caregiver, [Removed] who meets the needs and has the professional knowledge to care for Mrs. Rammelkamp. It has been a rotating door of inexperienced caregivers. One left my fall risk mother in law in the shower alone with the bathroom door shut. One could not seem to pull herself together because we had cats which unnerved her. One texted and used phone continuously. We have an organized setup, but several have not been able to come in without detailed instructions. One or two that left dirty dishes or could not handle patient comfortably. We have notified each time. [Removed] should have noted each time that we have let them know. Again, Jamecia is the only caregiver that works efficiently and seamlessly. Taking good notes and always monitoring and assisting Mrs. Rammelkamp. We are working with the Montgomery office but not sure if we can continue if Jamecia is not available. Very shocking how some of the caregivers have passed the interview and or recommendations.

I'm not having a very good time with them right now. I am trying to get a hold of them, and I am having a hard time. I am not having very good luck, they have had people quit, and had a couple that have had a rough time, one of them even took my loved one's phone away so she wouldn't bother me. They are having a hard time finding people to come out. I haven't had a great experience with them, and they certainly aren't relieving my stress.

Would never recommend this company to anyone. First visit was bad as “caregiver” was not prepared to care for my Mother. She was also very late. Company didn’t charge us for visit at least. Second visit the “caregiver” was late again and we had to cancel. Hate to leave a bad review but can not recommend this company. Hopefully they get it fixed for others.