FilBen Group LLC

My husband is at this community and the place is beautiful and they do their best to keep him safe. But there has been changes with the head nurse and there seems to be not enough staff in the memory care. We had some issues with his medication and asked them to change his medication. They had lost many items of his like his glasses, shoes, and clothing. I had to replace many items.

So far, things are going pretty well at Braemar. The staff is nice and professional and the facility seems clean and well maintained. We are getting settled in and we have not had any major issues or complaints so far.

Overall, Braemar Living is a great place for our Mom. They do currently have some staffing and communication issues but we are hoping these get resolved soon. Many of staff are extremely pleasant and go out of their way to make sure our Mom has all that she needs and sometimes what she wants. There are a couple of not-so-nice staff members that we have had to complain about. They are also short staffed and have been for the last month that our Mom has been there. There are many social activities going on daily and some special activities at least once weekly. The location is fantastic being very close to medical, recreational, and shopping facilities. It is easy on and off from two major highways.

I think this is going to be a good community for my loved one. The people I met here were friendly and helpful. The community is clean.

Our family had an in person tour and we were just not impressed at all and it was not going to be a good fit for our loved one

Very new facility. Run by a corporation. It had all the bells and whistles but seemed very sterile. Also the "2 bedroom suite was poorly laid out. The price was over $8,000 per month which appeared high since they double the rate for the second person... for what?... food and some additional laundry. They had availability.

Braemar is a very nice looking facility. They have so many activities that we even felt that my mother could be a bit overwhelmed. There were a couple of issues we had with this place and decided that it would be our backup to Promenade since they seemed a little homier. After Promenade would not accept her, we were sure that Braemar would considering their many levels of care. Then, surprisingly, we were disappointed to find out they wouldn't accept her based on the recommendation of staff at Park Manor. This was one of our top choices and we were very interested in everything they had to offer. They had extra services for the residents which we had liked as well as other great amenities. I just think the staff could have done a better job explaining why they would not take my mother.

As health care proxy for my friend, I am responding to your request. The person is very unhappy. He is not satisfied with the food. He says it is of poor quality and insufficient. He was approved for a microwave oven but never received it. I brought him a new jacket and jeans for labeling, and they were lost. I submitted a request for reimbursement, but his case worker was not familiar with protocol.

Sorry I have to post this, but nobody calls me back from the facility. Mom's 91 and doesn't understand the whole covid thing. Staff is less than helpful and they won't even turn the TV on for. Nobody calls me back from social services or the management. Very frustrating. Unfortunately I have to write a review like this in order to get some results, that's very sad. I don't know how it is other places but I know how it is here please check this out before you bring your loved one.

My Mom(98) and my sister(69) tested positive for COVID. They told us that they are checking on them hourly to monitor there condition. When they do answer the phone they have no answers. No one has returned a call as of yet. On outdoor visits neither neither of them had there emergency medallions around there neck. Since they get help with showers and getting dressed we don't understand how these items are lost. The explanation we get is that they lost them. Mom had been falling out of her wheelchair at least once every 10 days and without the medallion to notify wellness she has to wait for an aid visit for help. Mom has also been over medicated for our afternoon visits. We called wanting to speak to a professional about her meds but have yet to hear back. 1 doctor attends to 150 residents and he stops in once a week. I have spoken to the Filben rep about the staffing and she feels they have more than enough coverage. They have between 4 aids to handle 150 residents. Do the math.

The Braemar community is beautiful and looks like a 5 star hotel, however while our loved one was a resident there the medical care was awful. Anytime we would have questions or concerns regarding our loved one we could never seem to get a straight answer and we would not recommend this community to other families.

The Braemar Facility is beautiful and well-kept. Unfortunately the care is beyond horrific! They are very short-staffed and extremely poorly run. We have countless issues with his care, or lack there of. The Wellness staff is rude (to patients and family members) and there is a huge lack of follow through. My father died choking to death on his lunch in the dining hall. He was supposed to be assisted with eating and obviously was not. I would not recommend this facility at all!!!!!!!!!!!!!!

The Wellness Center, (nurses station locks themsellf