Ecumen

Was great to find a facility that provides Ind living, Assisted Living and Memory Care all in one place. Makes transition easier on the residents. My mom enjoyed 3 years of Independent living 3 years in assisted living and 3 years in memory care floor 2.. My experience was very disappointing. High turnover Personal Hygiene of face and hands, bathing and teeth brushed were not performed on a consistent basis . A basic need. Laundry Care, not performed as scheduled. Clothes, bedding and towels disappeared. I believe no softener used for towels. (Stiff) Outdated technology, notify system (motion detector) not working or ignored even for high fall risk. Residents. Wait time for help up to 1 or 2 hours. Memory care residents are unable to use pendant (memory issues) No easy outdoor access Elevator/residents difficult to manage An activity on 1st floor. Care conferences were only initiated by family Care Plans not updated timely and communication to RA’s 0.

Poor care, never really fix a problem. Many medication errors. Difficult to get into building after hours. Had emergency once and it was terrible waiting as knowone answered phone that is supposed to be used to gain entry into building. Another time waited with resident who was concerned about how she would back get in. Unfriendly staff, some plain rude. Weekends are scary, it's a ghost town. Staff express their frustration to family that they don't have enough help. Stressful leaving your loved one knowing that they may not get services they require. Food below average. If you have any special needs or requests, forget it. Get a camera, seeing is believing. Leadership appears too busy to assist with issue after issue. They complain about too many complaints. A small handful of staff are very good and show examples day after day of how this facility should be run. No value added service. Plain below average care that lacks quality and consistency.

Inconsistent, lack quality of care, many occasions of short staff. They never really fix a problem. Some staff are rude and have no common sense with respect to helping residents. Took staff a year to perform per service agreement. No personalize care or attention to detail. Leadership is pretty much worthless. Not sure why they have an Executive Director as he doesn't want to be bothered. Pass the buck attitude. Food stinks, not tasteful, not appealing visually. Overall not a great place to choose if you are looking for quality and warm, caring staff. There are a handful that are excellent. Get a camera, it will be a blessing. Several medication issues.

Ecumen in 2011 was awesome. Caring, attentive staff who really took the time to get to know the family members with meetings and monthly family advisory council sessions. The housing manager now is horrible. No accountability of the staff. The dining room servers used to be professional, friendly and caring. They are now dressed sloppy (dining room manager wears jeans most of the time!), and don't even greet the residents by name anymore. The common areas of the building are filthy and not being maintained (a scrap piece of carpet has been rolled up in a stairwell for 4 years with dirt piling up all around it - and we've told the staff about it many times!). Now we are being charged for every little thing. The prices go up significantly each year, and they also find additional ways to charge for extras.

My poor Dad was miserable at Ecumen North Branch Memory Care. His care was BELOW quality. Missed showers, mixed up clothes, Unattended falls... a few the aides did not know about. He had a severe infection on his foot that NO ONE noticed until I peeled off his wet sock.... sheets never changed or washed (I had to bring them home), money missing from his wallet... By our experience, staff was virtually non-existent; and NEVER there when you needed them. Twice I arrived for a visit and found my Dad on the common area floor. No one was around and I could not find anyone for help. One time I was able to pick him up; the other, I pressed the emergency button and again, nothing.... 5 minutes, went by and I went around looking for help again to find several of the aides congregating in an office... it took several moments of me knocking before an aide opened the door.. never noticed the emergency button went off. I (as well as other resident families) were constantly trying to find an aide for help or for questions. The aides are on their own and seemingly, their own boss. There were never two stories the same when an incident arose. (I have recordings). THIS PLACE IS A MESS as far as organization and management goes. We moved him as soon as we could and things are so different for him now... Back to his happy state of mind. This place does not deserve their $6000+ we paid monthly... I could go on and on and I do have audio and some video recordings that back up all and more than what I stated here. FROM OUR EXPERIENCE; NEVER PLACE YOUR LOVED ONE AT ECUMEN NORTH BRANCH.