CSM Montoursville LLC

Overall I think they do a good job at Vintage Knolls. The facility itself is well kept and clean, and I think the care they provide is excellent. The staff is friendly, and they really seem to take the time to engage with the residents and get to know them on a personal level. We've had a few minor issues here and there, but nothing major. It is a nice place overall, I would recommend it to others.

Overall we've been very pleased with how things have gone at Hillside Assisted Living! It's a nice looking place, and the staff have all been wonderful. Everyone here is friendly and going, and they do a great job looking out for the residents. My only concern is that they don't have any doctors on staff.

They are a pretty good community. It's clean and friendly and all of that. When you walk in though there is an odor, it's not like what you expect, I think it comes from the kitchen, maybe. Air freshener, or some kind of air circulation or filtration system, to keep it vented.

We found it to be very accommodating. The staff is exceptional. My mom is pleased and she's quite fussy. Any issues they attend to quickly. I've come at all hours of the day and I'd say every shift is good. I haven't run into anybody that I've had a problem with. It seems like there could be some more activities and mom's room is rather small but it works for her right now.

Would highly recommend to a loved one in need of low to mid level range of care. Though they accept those needing a high level of care, which is the case with my dad, his hygiene needs are not always being met to my satisfaction.

We toured with Vintage Knolls and found that it just was not what we were looking for. We wanted a room that had the bedroom and the living room separated and they did not have that available here.

I was told they took trips and did lots of fun things, here that is only for the assisted living residents and not the memory care residents. They took over what used to be Hillside restaurant and they said they had gourmet food and that is not true either. When the food is delivered it is completely cold. A lot of the promises that are made up front are not carried through with.

My mother was there for 9 days. Not a good experience I found her sitting in a room w window open and 50 degrees. Shirt soaked through w slobbery. They didnt give her Parkinson's meds for the first 7 days even though they asked us to bring them in. Biggest thing she fell on day two if the month suffered 2 neck fractures. Not one person called to see how she made out. They wanted their money for the month though. They made out on that deal. Would not recommend.

We went to take a tour of this community and before I could even get to the door I knew that this was not the place for my loved one. The place was dark and depressing. The feeling was not right. Also they only have rooms and not apartments. It just wasn't right for us.

Since it’s been sold and they replaced the Executive Director, it’s gone downhill fast. The new management has turned it into a prison. There are no choices or resident rights! The rules are very strict and you can’t go against management!