CRH Chandler House LLC

The aids are on time, considerate and helpful. My room has a beautiful view of the trees. I like the times the meals are served and the special preparation. Activities are plentiful for each person's liking but I especially enjoy good old-fashioned classic Bingo. The residents are really nice at Peters Creek.

Peters Creek Retirement and Assisted Living is a nice place to live. The friendliness is a standout to me. The room was ok, and it was a private room for my loved one. The nursing staff and aides were great. The food was good for my loved one.

We liked this community very much. I liked the attitude of the staff and the residents. The rooms were very nice however none of them were private he would have had to share a room. The memory care was on the lower level which almost gave it a basement feel to it and that I did not like. I found [Removed] to have been very nice to talk to and extremely helpful.

So far everything is working out pretty well for my father in law here. The community looks outstanding, they do a very good job with keeping everything well maintained. The staff is friendly and very helpful. I really like the activities, he has tired a few of them. The meals are great, he is satisfied. Overall he is safe and I would recommend this community.

The community is clean and well maintained. Dad hasn't complained about the food.

We have been very pleased with Peters Creek. Friendliness and caring of the staff has really helped the adjustment for our family member.

This community is doing the best that they can. There a lot of issues in this type of field right now. I checked a lot of places and some of them even went out of business due to staffing. I feel like they are doing the best that they can during this day and age. The tour was very good.

Senior Haven is short staffed and has opened up many more rooms for availability. Care times are longer than they should be when clicking the call button to care for the residents, this is an issue overall. The food is pretty standard. My loved one is to be on a special diet and this isn't happening at the community.

Good community, not memory care only.

The location was very nice, and it was very clean. But the gal that was trying to show us around was very distracted and had a whole bunch of other stuff happening. It was a smaller facility than some of the others we looked at, which was nice. But we chose a place that some of our other family members had lived years back.

I would tell others that as far as the money, I would suggest you go somewhere else. The food isn't great. I just feel that this is just a fair community. The staff is ok. The nurse, Judy is really good. I'm able to see my loved one through the window.

next to Elizabeth Leach Botanical Garden. looks small from outside. at busy intersection. parking in back. 40 beds. each hall has community showers. 1:10 nurse to resident ratio. Owner is RN. another LPN of staff. end of life. spend down ok 40% discount for shared room! but rooms are small. has private dinning room for guests. medicaid ok. arranges 30-day home health?

Facility pleasant and well-cared-for. Several egress points to outside world that are not monitored. Narrow hallways to navigate with a walker, especially if two persons are trying to pass each other in the hall.

In the beginning the then director made the whole process easy she was amazing with the overall transition process as well as had an open door policy where I could contact her with anything and she would frequently check on things see how things were. The direct care team in the unit my Grandpa was in I only got to know the crew in the morning, [names removed] were amazing with every person in that unit, the night team I didn’t get to know too well. My Grandpa was at Peter’s Creek a month before he fell again, this is where things started to go down hill, it was never clear to me how he fell but what he told me was he needed to use the restroom and was waiting a long time for help, no one came so he attempted to get up himself which resulted in him falling. I tried several times to figure out exactly what happened but I was ignored. After that he wasn’t allowed to come back on which I again was not given a straight answer why and kept getting the round about generic answer. In the time he was not physically there and was at the hospital they were charging him the full amount which was stated in his contract if he was not there for any doctor reason he would not be charged. I had to keep following up with the temp director to be refunded on which at that point they stopped taking my calls, it wasn’t until months later a check randomly showed up in the mail that I was given the amount back that was owed to us. After he was given the okay to be discharged from the hospital in that time frame I had to move his things out and find new senior living. Overall I was left really frustrated with how things were handled towards myself and my Grandpa and I know if he didn’t have anyone to advocate for him in this situation the outcome would have been extremely different.

Doesn't accommodate sliding scale insulin care.

Family member was resident for short time. Services were not as described on admit. Limited coordination with outside services. Lack of trained staff for med management. Nursing staff not available when needed. No social activities for residents for entire length of stay.

This place has really gone down hill in the last year after previous owners [name removed] and [name removed] sold. APS is always in for investigations. New owner only care about money and NOT qaulity of care. Turnover rate is horribly high, the facility is constantly running out of wipes, briefs AND GLOVES along with being extremely dirty only providing watered down soap and not following proper covid protocol. This facility has been thru multiple nurses and Administrators since they sold as well. Current Admin is allowing new staff to train new staff on caregiving and Med passes. Overall this place is an overpriced disaster! I would never consider placing a family member here, and if they were here I would move them out as soon as possible.

This facility has gone down hill over the last year. A close friend of ours has been staying here for years prior to the old owners selling. Once sold the staff has gotten alot worse and supplies have dwindled down to bare minimum sometimes going without even wipes for days at a time. There is lack of care and compassion and it is very dirty

I had an appointment to get a tour of this community. When i arrived i was waiting a good 10 minutes before someone acknowledge me. When the receptionist finally noticed me i told her i had an appointment and she said she had nothing on her schedule with an appointment. She tried to give me a tour but i didn't want to continue since the beginning it was a bad experience. Staff were also passing next to me and they didn't say anything.