Community First Solutions

Overall, our experience with The Sheridan at Mason has been very positive. The community is still brand new, so I think they are going through some growing pains, but the staff is generally very helpful and accommodating, they have activities like happy hour to keep the residents engaged and social, and the food is alright. It isn't amazing, but they do have options, and the meals seem complete and nutritious. The maintenance man has also gone out of his way to keep the community clean and in its new condition. Overall, I would recommend The Sheridan.

Everything is excellent here. Mom didn’t even want to go to begin with and now I can’t pry her away. The staff is wonderful and takes very good care of her. There’s not a negative thing that I can say. She even loves the food. There are always 2 options on the menu for the entrees and 5 items that are the same every day that she can choose from. It’s always well balanced and nutritious. The cleanliness is superb and they do a total housecleaning once a week. They come in to straighten everything up and change the bedding once a day and If there is anything else that needs to be cleaned up, they take care of it right away.

Very clean Expanding, liked the area very much

The Westover was an older place but had a lot of amenities. They had a pool and a lot of things going on, but not much of what my father would use. The place was nice and so were the people, it was just not what we were looking for.

We had a really nice tour at Anthology of Mason. The people were really nice. It just wasn't the right fit for my loved one. She was looking for a more upscale environment as far as location and amenities.

Some staff goes above and beyond while others are there to do the bare minimum. For being a non-profit one would think they’re staffing would be sufficient but it seems they are always understaffed. Specifically, they don’t have enough aids to assist residents when they turn on their call lights. This retirement community does not live up to the persona they are trying to convey, specifically for residents who are in assisted living.

I feel this place is NOT a safe place for our loved ones due to one of the doors being left unlocked around the clock. I was told that there was someone at the desk at all times to keep an eye on who came and went thru that door. This was a lie that door was unlocked and no one at the desk to observe things. This was very disturbing to me. Take this for what it is worth to you.

The care was very poor. Having to wait 30 minutes to go to restroom is uncalled for. Also their people that do baths tend to pass the buck to someone else which results in not getting bath on scheduled day. Sheets don't get changed I personally stripped the bed two or three times so they would have to put on fresh sheets. My loved one pushed button to go to restroom and when they finally came they said you have a pullup on so in other words go ahead and pee your pants, My loved one still knows when they need to go to the restroom so they should be taken when they push their button . My loved one was not supposed to be left alone in restroom but they were left alone . There's more but I will stop with these few complaints . I will not be taking my loved one back there. This facility has a REALLY GOOD physical and occupational therapy department. They were very nice and did their jobs with good results. Thanks to them for their kindness.

A few years back this was THE PLACE for your loved one to recover. Now I believe there is lack of leadership, not enough motivated staff, poor quality of care, and general technologies that malfunction (pendent call light buttons that have batteries in them that no one checks to see if they are still functioning and horrible WIFi reception) to name a few. The call light for my family member routinely took more than 30 minutes to answer. The PT is great ! The OT, due to one therapist that talks more than works and seems to lack motivation also made this therapy very upsetting. The nurses are usually unable to answer any questions that are asked of them and one of them was down right intimidating to my family member and they were truly afraid of this nurse. Dining services was awesome! Friendly and a breath of fresh air.

There was a large disconnect between what sales told us and the level of care my mother received. I'd be hesitant to select this facility if your loved one isn't fairly independent. The facility is beautiful and well designed. Activities are plentiful. Food is good and the dining experience pleasant. The residents are delightful. What you pay for is the CARE, though. Go into this one with your eyes WIDE open and plan to visit frequently if your family member needs any assistance. We've had challenges with staffing, housekeeping, lack of checks, meals, and med errors.

We visited the Sheridan to inquire about a community for my mother. We were thoroughly unimpressed. The sales lady, [name removed], had no clue what she was talking about, changing prices each time we talked. Seems like they are only out for money. Would call me weekly to see if we were coming. We chose Magnolia Springs instead and are much happier. Buyer beware.

My Father died there. I don't think the staff really cared. Wasn't our first choice. He went there for rehab and in the short time there, his life got sucked out of him. Nurses were rude to family when we made requests on his behalf. They made it clear that we were not their priority. Social worker came in when we were leaving and instead of being discreet, she indicated that he was going to be there for a while. I could see my father's will to live leave his body. Dies two days later. Congrats Idiot. Hope others can find another option than this place.