Calson Management

Generally speaking, the staff is very good! There is an employee that I'm keeping an eye on as she seems impatient with residents in the memory care area. Our family has 3 people that visit during the week and we are all aware of this. Housekeeping is good I guess, however, we clean my mom's room when we are there. There was an odor in my mom's room last week that we couldn't figure out where it was coming from, but I think it's resolved now. As far as communication goes, I think it's fine. We keep a binder on my mom's dresser and we each make notes as to how our visits go and some of the care takers also write in it! The move in process went smoothly! Most of the meals look good and my mom has gained weight being there! There are a lot of activities that keep them busy on a daily basis! My suggestions would be that I would like to see them wipe chairs and tables down more often and thoroughly. They don't always feel clean and with elderly, the seats can be soiled with out anyone knowing. I would and have recommended The Lodge to other family and friends!

The communication between the floor manager and the families need to be much more. They need to be better with laundry service, have lost many pairs of brand new pants and shirts. They keep her bedroom door open all day long, and at least one of the clients comes into my aunts room and lays on her bed!!! Few more things. Don't get a fuzzy feeling from [name removed] the ED. Beautiful facility, good food.

The Lodge at Piner Road is a beautiful, thoughtfully designed new construction facility with exceptional care. My mom was the first assisted living resident, and is happy to be living in a courtside studio. Staff has been welcoming, patient, kind and attentive, meals are fresh and well balanced, and activities are fun and inviting. I would definitely recommend this facility to others looking, I wouldn't have left my mom here if I felt otherwise!

I have found Carmel to be a very comfortable, friendly and helpful facility. It is very clean, the staff and management treat residents with respect and show a sincere interest in each resident. The food is plentiful and tasty with a sufficient variety of choices, although it is kosher. There are a variety of activities offered daily on site, including arts and crafts, concerts by professional musicians, and discussion groups.

That the place is under new management and has a big upside potential for resuming services and activities that once made it a great place to live. The Community Fee isn't huge, which makes the barrier to entry relatively low and the loss, if one decides to move in a year, minor.

The lodge at glen coved was nice but rooms were smaller. My loved one wanted their big furniture.

This community was memory care and my loved one did not need this at the time.

I would tell others that I think they have a lot of rules that make it difficult for family to visit, they go above and beyond and I think it is a little too much.

We let the community know about my loved one's dietary restrictions, and they haven't been able to accommodate these requests consistently. If your loved one doesn't have any restrictions, and is able to eat anything the community serves, the food would probably be a rating of a 5. The staff are very friendly, and helpful. They are a little understaffed sometimes. The community is very clean and new. Their COVID protocols are excellent and it is impressive with no outbreaks. The activities director is amazing! She is warm and incredibly peppy. Due to this my loved one has gotten involved in the activities offered, instead of staying in their room. My loved one is enjoying the social connections and friends they've made, and this has increased their happiness and reduced the anxiety and stress they can feel.

Very nice staff, worked well with considering COVID. Communication with us greatly appreciated.

I appreciate everything the staff does for my mom. Thank you Pacifica.

We are very happy with this community. We did our research and visited several other communities and we chose Cornerstone because when we walked in my mom fell in love with it. It was beautiful and clean. She is very happy there. She likes the good and never complains about it. The communication is great. They call me to let me know what's going on and really care and their residents. Since the corona virus, they set up a plexiglass safe area on the patio for families and residents to safely visit . I would recommend this community to other families.

Wonderful views if you get one. Nice sized units. Creatively managed. Pricing more reasonable than some, but with a buy-in.

Cornerstone is a lovely place, we are still looking for 2 bathrooms, if unsuccessful, this one is high on our list

We like the smaller community. Staff seems very friendly and residents seem happy and content. I understand rooms will be refurbished as they come available but I did notice the yellowed vents (bathroom) and wall switches. Mini blinds should be upgraded.

Over all the treatment of my mother has been wonderful. Staff are observant and notify us when there are concerns. There have been times when communications among staff have not occurred causing discrepancies on the care of my mother.

My mother in law [Removed] lives here (since 7/2017) before moving here she wouldn’t eat much or take any needed meals. She now does both and socializes with other residents. There have been wonderful staff and I would like to say that hands down [Removed] is an absolute asset to memory care. She truly cares about and knows her residents. There was an issue not specific to my mother in law involving 2 staff and although I’m disappointed they are working with the residents, I trust [Removed] completely to resolve any issues.

Great place and staff takes awesome care of the parents. Provided plenty of activities to residents.

This community is lovely relatively new so the inside and grounds were beautiful. The inside is very warm and inviting. The staff was kind and knowledgeable quite professional. Afte touring the community and comparing it to different ones we had visited we determined that this location was just not going to be compatible with her. it just didn't seem to give her that feeling of being home that she was looking for

My loved one has had no complaints about this community and has really been enjoying everything it has to offer. She seems to be very impressed with the meals and some of the great amenities . I do wish that she would get more involved in some of the activities they have to offer instead of being in her room so often. Overall I am pleased and would recommend it to anyone.