Build Senior Living

What stood out to me about this facility is it is close to my home and it is newer and price at the time worked. They need more residents. The staff that I see regularly there when I go, are all wonderful! They pay attention to my mom, she is in good care and they all love her- they really like her and wish there were more like her there. They have added an activities director and have more activities now- still a work in progress. They have also hired and have a housekeeper as of this week. Overall the facility is clean from what I see. I would recommend them to family and friends, but they really need more residents.

The Commerce Court Community is just beautiful it is very pretty on the inside. The staff are quite nice and they do regular check ups on the residents. We like that they take their vitals everything and help make recommendation's. However they could use a better cook for the meals and a beautician that is actually able to do black women's hair. We would recommend the community to other families

Good community, not the right fit for my loved one.

Its clean, management is friendly, very willing to help. The staff does a good job. There are a lot of freedoms, residents are walking around the building. There are warm weather activities when weather allows. The meals are great but the portions seem to be small.

My mom likes it here. It's really nice. The facility is great. I think some of the staff could be a little bit more trained. But overall they're doing a pretty good job. And I would recommend them.

Friendly, caring staff, clean beautiful living area

I like that the smaller community is like a family. Everyone knows my dad and looks out for him. I love the rooms and the accessible bathroom. Just beautiful!

I would recommend the community to others for their loved ones. They are a brand new community, and still working things out. The food is good and they have gone through a few chefs. The quality of the food is good as well.

I don't think they are open just yet but I did tour during the open house week. WoW is all I can say. What an awesome place and who wouldn't want to live there. The details are unbelievable. I will definitely revisit to show my Mom.

My mom was supposed to be on a salt free diet, the facility did not cater to hers or any client that has special dietary needs. Medications were dropped off which she seldom took unless someone was there to have her take it. Mom was admitted to an assisted living facility there was very little assistance given. In total her care was very poor considering the cost. I believe that she would have lived longer had the care been better. It was a very nice looking facility, but more for independent people.

I also visited Hampton Manor, which is a smaller facility, in a good location. It's very nice, and the price was within our budget, and even at the lower end, but they don't allow motorized wheelchairs or scooters, and the other places do. My mother-in-law is pretty much wheelchair-bound, so that was important to her. Hampton Manor is also fairly new, and didn't have the licensing I was looking for. They are also less welcoming to visitors (at least in my opinion), They do have a pool, which may be important for some people.

Facility is great. Clean, open, minimal residents at this time. However, there is very little staff and you will have a hard time reaching anyone by phone to check in on our loved ones and will stand at the door for at least 10 minutes to be let in each time.

There seems to be a changing of the staff members and that concerns me some. Although the everyday staff that I have had contact with have been very friendly and helpful. Overall the experience has been pretty good for us.

In[date removed] my mother was found unresponsive at Hampton Manor in Dundee, assisted living the morning after a documented medication issue. It took more than two hours after staff noticed she was unresponsive to get her help. They called 911 only after being directed to by my sister. There was a state investigation and they were found in violation and the delay in care documented. There were also multiple medication errors in the two week period she was at the facility, all documented. She was taken to the U of M emergency room, had a stay in the ICU and moved to Glacier Hills rehab. This was the very beginning of the pandemic in the US. We were unable to visit her, she declined with dementia, and we were unable to be with her until she entered hospice in [date removed] and died on her birthday, [date removed]. We believe the inaction and incompetence of the staff significantly hastened her death. I have documentation of the state investigation, medical records, emails, screenshots

Please, please do your homework . Check everything , credentials, state reports, and overall complaints! I would never leave a loved one here !

Commerce Comfort Care is totally unorganized. No one at the facility has any idea how to manage or run a place for the elderly. Very few staff, 1 or 2 young aids on weekends. No cook – if there is one, only two days a week. Little to no activities provided, making it very boring for seniors who are mobile/aware. HORRIBLE management. Trying to run the facility as cheap as they possibly can. Many better options of facilities for the same or lesser cost! Do your homework – Commerce Comfort Care is lacking in so many areas. Don’t trust their sales pitch! Take note of the things below if you do visit Commerce Comfort Care. You will be able to see for yourself! - Check weekend staff - Check weekend cook - Check cleanliness - Check management and length of employment - Check number of residents - why so incredibly low - Check for a routine in work (there isn't one) - Workers always sitting around - No follow-up on problems - Phone not answered on evenings and weekends

Commerce Comfort Care is totally unorganized. No one at the facility has any idea how to manage or run a place for the elderly. Very few staff, 1 or 2 young aids on weekends. No cook – if there is one, only two days a week. Little to no activities provided, making it very boring for seniors who are mobile/aware. HORRIBLE management. Trying to run the facility as cheap as they possibly can. Many better options of facilities for the same or lesser cost! Do your homework – Commerce Comfort Care is lacking in so many areas. Don’t trust their sales pitch!