Assisted Living, LLC

We really liked Premier. We have put our mom's name on the list.

We had to move out of this facility because of different issues with care and incidents relating to accidents and disagreements with another resident. My family member has dementia and admittedly had some issues with going to the restroom in inappropriate places within the facility. The staff felt that he would be much happier in a different location and could not handle the care he needed.

These folks were not expecting us. The driveway was not plowed and when we knocked on the only accessible door, no one answered. We later found out that we could only enter via the front door so had to "shovel" our way in. The place looks clean, but suspect they are somewhat short staffed. There didn't seem to be any list of activities. They are opening a new one in Saline. Do you know when that will happen.

This is a beautiful home and the food is homemade. This home unfortunately did not have the caregivers to provide the type of care mom needed. They are not able to offer one on one care. They do not offer a lot of activities, I would recommend looking into this care home if you are more independent and do not require a lot of individual care.

It's adult foster care and that's it, and they don't properly care for people with any memory problems. it was a horrible experience. They assessed my mother in the hospital, she has Alzheimer's we moved her into the facility and she was out within a week they couldn't handle her. They kept her security deposit even though they asked her to move within a week. Their staff is unable to handle anybody who has any memory issues. For the week that she was there, they were constantly calling me to come and help. Do not use this facility if you care about your loved one. I did show up one day and my mother was laying on the floor and they had no idea what to do with her. One of the staff said they were withholding her medication, because they thought she should only go to the bathroom every other day. My mothers briefs were full and they refused to change her and said that the family helps out with those things. Overall, they are ill-equipped to handle anyone that is incontinent, and they do not do brief checks every two hours. I'm not even sure if they have a process of checking their briefs and how often.

They are not to be trusted with your loved ones. My loved one had numerous injuries and they had lied about what had happened.

My step dad lived in the one in Chelsea for a couple years then moved to Liberty rd in Ann Arbor with my mom. The owner gave her som of his moms medication to calm her down. There is only one nurse for all 5 places. The head worker is mean, she lies, and does not care about anyone else’s property but hers. We thought is was nice until my mom got to see behind the scenes. The head worker took my moms cell phone several times and locked it in a cabinet. They started giving her meds for skizaphrenia which she is not, and couldn’t understand why she was acting up. When my mom refused it one day, the head woman, who is only a care giver, not an RN, she let it dissolve in her coffee. The owner stole money from us, making us pay the fist 3 months at $6400.00; when she was only supposed pay 2 before her long term care kicked in. Then when he got the check from them he refused to pay her back. He still owes around $5000.00. We had to hire an attorney but he still owes. They finally kicked my mom out because she was going crazy with psyche meds she didn’t need. That was in the middle of [date removed]. Never got our deposit back. My step dad was still there, with way advanced dementia, but they banned my mom and I from visiting. His daughters had poa at that time. Finally my step sisters gave them a 30 day notice to move my step dad, and the refused to give back his deposit as well. DO NOT PUT YOUR FAMILY INTO ANYTHING WITH BIRCHWOOD IN THE NAME. Oh, and another resident threw herself on the floor from her wheelchair and attempted suicide to get out

I lived at Premier or Birchwood Manor as they call it now in Ann Arbor for 5 years. The "nurse" there is not an RN. Ask to see her license and diploma from Univ. of Mich. Her name is [Name removed]; she is a pathological liar. Don't cross her; she has a nasty temper. She is the "nurse" for two other Birchwood houses.