Ascent Living Communities

Our family's experience with the Memory Care unit at Village at Belmar was deeply disappointing and disheartening. Initially, the caregiving team demonstrated a high level of attentiveness and compassion. Our father had a few very qualified and empathic caregivers when he first arrived. However, a change in management led to a noticeable decline in the quality of care provided. The unit soon became staffed with individuals lacking experience in memory care or was filled with caregivers from outside agencies. The result was a significant lapse in the attention and care given to residents, who are highly dependent on consistent and skilled caregiving. The occurrence of improper care became increasingly common. We were fortunate enough to be able to visit our father daily, however, it was distressing to witness the deterioration in the level of care he received. Regrettably, our father passed away, due to an illness, while he was in the facility. The management's communication followin

6 chefs in 3 years, 4 directors, 6 nurses, medication screw ups, terrible food, terrible house keeping, rude owners, lack of attention on maintenance in apartments, break ins in parking lot, lack of care in the memory care …….. need we say more? I would give ZERO stars if it were an option!

Tour was done with completely unprofessional sales person. She gossiped about current residents and wanted to know details of how my relative tried to attempt suicide . Very unprofessionall and not someone that should be working with families looking at the best environment for their loved one. I should have left even befor the physical tour began.