Allure Lifestyle Communities

When I toured Hanover Place of Tinley Park, I thought it was a very nice place. The facility was clean and everyone there was friendly, but they did not offer the level of care that my father needed.

When I toured the Hanover Place, it seemed like a lovely community. Everyone was very friendly and the place was very clean. They did not have an apartment that was conveniently located like other communities, which is why I chose somewhere else.

Our tour of the Hanover Place went good, but it wasn't a good fit because we knew we have to move him again when he required a higher level of care. The tour guide answered any questions I had and they have even called and invited my father to stop by again.

These are wonderful senior apartments. The community is very well maintained. The staff is very polite and kind. The maintenance guy is always willing to help. I feel comfortable and safe at this community. Everyone have been welcoming and nice.

I'am having a good time here at this community. It is well maintained. The staff is nice and friendly. I'am pleased with all they have done for me. It has been a lovely experience.

I feel like the community could use a security at night to feel a little more safe. I haven't had any problems with any kind of security there are usually staff around if i need help. I like to participate in some activities that are offered one of the activities that i like is the reading club. The housekeeping does a good job maintaining the place clean and organized.

Vancouver Pointe is the new name of the community. We really enjoyed our visit in November and decided to take advantage of its move-in special. We moved here in January and experienced the last of the on-going renovations to the facilities. The food is improving and so are the activities. The strongest point for the community is the friendliness of the residents. The only possible concern is how all the new changes will impact on the cost to live in this community and the subsequent impact on the composition of the resident population.

Very close to strip mall with grocery shopping bank all within walking distance. Waist high gardening plots. Wonderful duplexes. Maybe a two bedroom main floor with patio...Maia very nice worked there 14 years. Large windows at ends of hallways. Put name on waiting list for cottage and two bedroom.

We chose it for the location and the fact that it's an active community, so they had a younger mix of residents. They don't have any dining here because they are independent living. They have asked what else to add for activities, they have card games and a movie theatre, and parties for occaisions but that is all. It's a good option for active senior living.

What a beautiful facility. I would enjoy living there ! It doesn't appear to be geared towards very elderly people like my mom.

Very interested!!!

Unfortunately the care of this place has gone downhill. There are multiple sidewalks with pits and cracks that a senior could fall over. The main clubhouse which was absolutely gorgeous now has chipped and dented furniture, and the floor is scratched very badly. In the garden they have not power washed the bricks, and there are missing and broken bricks in the front by their fountain. The hallways are full of dents, and patches, and the rugs are stained. The place is looking sad and old in three years and needs a face lift. The apartments themselves are good, however their appliances are not. The stove is not self cleaning. The refrigerator is the cheapest they could afford. The layout of the apartments are very good, and there is a lot of social activity which is the saving grace. Apartments are very pricey, and for what is being paid here they need to take more pride in the appearance.

Pros: They are good at conducting meaningful activities for the seniors. The staff is friendly and accommodating. Cons: They are extremely difficult to contact via phone and email. It may takes days for someone to return a call or they may never return the call. It takes a long time for the seniors to get something fixed in the apartment.

Friendly residents and staff. Reason we picked it was close to stores, anything you need, urgent care 1/4 mile away....and deciding factor was my daughter and grand are 3 miles from me.

We are happy with Glenmont Abbey Village. The apartment is nice, and we like it very much. The only problem we've had is in getting set up for making payments and communicating with the staff in whatever online system they're using.

Residents report that they are often “stuck” in the elevator between floors, and are left waiting for staff response after pushing the Emergency button. While there are stairs available, very few residents are physically able to use them. The Emergency Alert System could be described as a joke, were it not for serious potential consequences. Though the system is antiquated and totally inoperable, nothing has been done to remove the “emergency” cords and signs in the apartments. As a result, a number of residents have had serious medical emergencies and desperately pulled the cords to no avail, only then realizing that they had been given a false sense of security by relying on the visible evidence of an “emergency alert system”. The new executive director, marketing director and maintenance man are all aware of these problems, but show no interest in the resident’s concerns or safety. Meanwhile, the above selling features are still proudly listed on their website.

I would have a problem recommending them. Don't believe anything the management team says. They trick you into believing you're getting the best for your [price removed]. My apartment was so nasty with mold crawling the shower. My carpet filthy with black spots. I am paying an extra [price removed] for stainless steel appliances. I was to have white cabinets none of that happened. I am there and still don't have it. I'm disappointed. I have moved away from Hanover. It just didn't work out.

This community was older and outdated. It did not really have the feeling that we were looking for. The tour was okay just did not have all of the amenities that I was looking for.

The residents here were very welcoming and nice to me when I first moved in. I do think that Glenmont would benefit from hiring more people, as there are only three staff members: a maintenance man, the manager, and an assistant. The manager comes off very rude and hostile and has made a lot of things difficult for me since living here. When i first moved in, I did not have a choice between which unit I could pick and was stuck with a larger unit than expected. I was recently given the opportunity to downsize, but was told I would have to pay an expensive fee and would have to jump through hurdles to move my items just a few doors down. There seems to be a lot of hostility and antagonization between myself and management, and I'm not sure where this is stemming from - it may be related to my request to downsize. As far as activities, there's a pool, exercise classes and trips to trader joes - but none of those things seem to be well attended. Last week the assistant sat down with all of the residents to address complaints regarding the lack of activities. He gathered over 70 suggestions, so hopefully it will improve in the future. The kitchen isn't really open aside from special occasions; but that may be a direct cause of short staffing. Overall, I'm having a good experience here with the other residents.

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