Windsor Heights Assisted Living and Memory Care

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I couldn't really tour the facility since it was during covid, I had to go right to the conference room when I got there. It reminded me of her old facility so it was not appealing to me.

The community is highly overpriced. The location is a great gorgeous building but it's almost unaffordable. The food quality could be better. I would recommend this community to others if you can afford it.

I would recommend this community to others. The care, the staff, and the activities are stand outs to me. The staff are focused on the residents. The food was outstanding according to my loved one.

overall I think it's a decent facility. They are family-friendly because it's a small facility and the staff is doing a great job considering the circumstances. I would recommend this facility to others

Windsor Heights Assisted Living is a really nice facility. It is very clean here and all of the care givers and staff are personable and friendly. I have visited her a couple times socially distanced outside and my mom seems happy and well cared for. Since COVID they are still keeping residents occupied with activities. They are doing things like coffee and conversation, family Face-time visits, virtual reality travel, pet therapy, bingo, manicure and hand spa, etc. I would recommend this community.

Really great place. I felt like [name removed] was very honest in telling me the price. The community is very clean and smells so good. I really think we found the right place. My heart is full.

This was our first experience with an assisted living community and when I visited I was impressed with the staff doing the activities. But I quickly learned that although the level of activities were what i would want for myself it was not necessarily what my husband needed most. The level of attention regarding care was just not there. The caregivers acted as if it was just a job to them, and the nurses were often standing behind the nurse's station chatting with each other or on their cell phones. I will say the food was excellent. The chef did an outstanding job .

This facility is strictly assistant living. We don't need this service at this time.

Windsor Heights has been very good for my mom. I’ve been very impressed and the place is great. This is a private pay facility and the price you pay includes everything. Their care is excellent and it’s just been a quality place. The staff seems to really care about the residents there and they take the time to watch them and make sure they’re kept safe. They’re very compassionate and overall very good. The occupational therapy and physical therapy is what I’m not happy with though. The people they have doing that are mediocre. They should be more engaged with the resident and with the family members. They don’t return phone calls and I have to track them down just to talk to them. I just don’t think they’re getting the maximum effect when working with my mom. Something that the facility lacks is an actual area for the physical therapy; there isn’t a designated area with weights and things like that so they have to bring the physical therapy into the facility instead of it already being there. The food is okay, there’s a lot of variety, and it at least seems well balanced and nutritious. Some of the residents need help with being fed and the staff really goes out of their way to help them but in a dignified way.

I had a nice experience with my tour of this community. Everyone was friendly, and kind. The community looked nice, and everything appeared to be well maintained. The staff was cordial, and they answered my questions. Everything went well, but I did find another community that met my love one needs better.