White Oaks Memory Care of McHenry

The staff is caring, compassionate, and professional. They know the names and needs of each resident. They make sure each resident is safe, comfortable, and well cared for.

We were very worried about my father going into a memory care facility. We thought he would be very resistant. We also thought he might have trouble fitting in. The staff was able to help us through this difficult process and put our minds at ease. Dad is now happy to be there and has made friends with many at the community. this is a great facility, and the staff are incredible.

The love and care of the staff at White Oaks was unsurpassed. Both of my parents lived there, and part of that time was during covid. They kept them engaged, offered wonderful support. I was able to enjoy my parents in their final years. As the end drew near for both of my parents (at different times), they assisted our entire family. This facility is a treasure of care.

It's an okay place.

We have had a very good experience at White Oaks of McHenry. What I believe they do very well is keep her engaged. She actually seems happy there. I believe they have both great staff and management. I really have no shade to put their way concerning their operations. Very happy. Any issues we present are quickly resolved in a fair manner. You guys did great steering this decision.

The White Oaks community itself is very clean - the hallways and main common areas are very nice, however for the amount of money being spent per month we do wish the house keeping (bed making, bathroom cleaning, tidiness) was a little bit better. We do love the staff members there and the care that they provide. Anytime we have questions or concerns they are addressed quickly. We overall are very happy with them, and our definitely recommend to other families. However the meals need much improvement - they have very small portions and just not very good in our opinion. We do have to say they are accommodating to the fact that when our loved one does not like something they will make him a sandwich - however it is only a sandwich, no sides like fruits or chips.

I would tell others to make sure that you have an assessment done before moving a loved one in to make sure it is a good fit. We found it was not a good fit for us and I believe they were trying to just fill the bed rather than seeing if my husband was truly a good match.

This was a good experience for us and our loved one. We have recommend the community to others for their loved ones. The staff communication with the family was very good. There are three meals a day served to the residents, and they had choices to choose from. The community tried to work with the dietary restrictions of my loved one. Some of the activities available included: entertainment, bingo, petting zoo, outings, and more for the residents to participate in.

My dad is very happy at White Oaks, and he loves the food. There were some small hurdles when I first moved him, but they were sorted out timely and since then there haven't been any issues.

The people who provided the care, the aids would be about 6 stars out of 10, and the administrative team was horrible. They lied to us, they never assessed our loved ones needs. They never cleaned our loved ones room, the call button did not work for the first two weeks that our loved one was there. It took them a week to brush our loved ones teeth. It was degrading, they only cared about filling a room and nickel and dime families. The only person we liked, was the activities director. She was the sweetest person ever, she should be running the place. I would never recommend this community ever.

Do Not put your family here !!!!! My Mom was here for three weeks and I pulled her out . They totally are not up front with the care that goes on in this place in the three weeks there was another new director she quit the activity director quit . There never any staff around to talk to they never changed her sheets cleaned her teeth or even bothered with her . I had a face time portal in her room no one ever came to help her with anything she always had to try and find someone for help which there was no one ever around. They never answer there phones or call you back. They don't even return your deposit . I am reporting them to the department of human services ,

My aunt is a resident of White Oaks and we love this place! The staff takes great care of my aunt. She has lived their since they opened and she is doing really well. She enjoy lots of activities and new friends and also eats great food. Her apartment is a good size and the staff is always very helpful. We are happy with the care she receives!

White Oaks at McHenry is a top knotch memory care. It is very clean and cozy and the residents receive excellent care. The food is really good and the staff really cares about the residents who call it home. We knew he moment we entered, it was the right place! White Oaks at McHenry staff goes above and beyond.

Nice facility, very clean. Some residents around watching tv. They were getting ready for an event but still took a lot of time to take me on a tour and answer my questions. Staff seemed very knowledgeable. Bring own furniture. No extra move in fee.

Being only a year old, the facility is spotless. The staff is caring, and treats my 96-year old mother with respect and dignity. I feel my Mom is safe, and has not had a single 'escape attempt,' unlike a previous facility where she resided prior to Three Oaks.

My loved one is doing very well here and we are very satisfied with the care that she is receiving. She seems to like participating in activities that they provide such as bingo and other exercise classes of some kind. The staff team seems to be very friendly and knowledgeable. The other residents there as well seem welcoming. I have recommended this facility to other families looking into their options.

Everything’s going very well and my Mom is very happy here. It’s really close to my home, too, which is one of the reasons why I chose it. It’s a brand new facility and it’s beautiful inside. It’s very spacious, the hallways are long and wide, and there’s lots of room to visit so it’s like you have your own space even when other people are around. The staff is very, very good with her and they help her out a lot because she isn’t able to see. They’re just wonderful with her; they’re very friendly and very accommodating and I haven’t had one bad experience. If there are ever any issues or concerns, they always come directly to me. Even the doctor on staff will call me if they have questions. The food is good and she gets 3 full meals a day. They do different kinds of crafts and one of the activities they provide involves everyone sitting in a circle and kicking a ball back and forth. I know that they also have pool noodles that they use as a bat and they have bingo and a bowling kind of game. They have movie nights and the staff dresses up according to the movies that they show and it’s really nice. After speaking with the management staff, and taking a tour, they were really open to any questions that I had and what the facility was going to be like and what the layout of everything was. In the beginning, it was a difficult transition but everyone has been really accommodating from the very start. I absolutely would recommend them.