Westmont Village

We do really like that there is medical staff on site so even though our loved ones are on the independent living side they can still get additional assistance at a cost. We do think they could improve on the house keeping and the dining service. The dining room is not functional as a dining room - its more like a buffet style so those with walkers or scooters it is hard to carry a tray. There are not dining servers and the dishwasher is broken so they are using plastic plates and utensils. If you want the meals delivered to the room it costs extra money.

The staff is wonderful. Overall we're very happy with this community. My loved one's room is beautiful with a wonderful view. She seems to be very happy here. Housekeeping is weekly and does a good job. They offer a very wide variety of activities. The residents can also get their hair and nails done on site. The food is good, there have been a few mix ups with to go orders but nothing major. I have and will continue to recommend them to friends and family.

We're very pleased with the facility. It's very clean and well kept. The executive director recently left and they're going through a change in staff now. The grounds outside weren't looking good, but they've improved that a lot lately and it looks so much better. The food is actually pretty good. My only concern is the dining area. They used to serve the residents at their tables, but now it's buffet style. That makes it harder for residents using walkers or who don't get around well to join the dining room. As a result, a lot of them have chosen to eat in their rooms instead of joining the dining room. When mom had Covid, they took great care of her and checked on her often. We made a good decision moving her here and she's very happy. I would recommend them to friends and family.

These are but a few words to describe my apartment at Westmont Village. The entire apartment is well planed so it is wheelchair or scooter usable in every room, including the bathroom. And closet, cabinet and drawer space is exceptionable. The restaurant is open for two hours for each meal so I can eat on my time schedule. Yes, there are occasional “hiccups” but that is what makes life livable. You won’t believe it until you experience it.

I recognize that they are struggling getting and retaining staff, like every company. But they don't listen when you tell them that things that aren't getting done. Keep in mind that the things they're telling you on the tour are not the full, honest picture. Had they been more honest, they would be getting higher ratings for being honest about what hey can cannot do. We were told all sorts of wonderful things would happen for my mother. She would be so engaged, and they would check on her often. I am there visiting frequently, and that is all a bill of sale. They day-to-day staff are very friendly when you're there, but responsiveness is lacking, and I feel that' s a problem originating with management. We had a billing issue, and it took them seven weeks to get back to me after I sent 15 emails. The care services are poor, and I even cancelled some aspects of care because they were not providing them after multiple times addressing it with them. While the food is okay, it used to be very different, with salad bars and a much different and better approach. There are plenty of activities - that's one of their strengths. They do as much as they can keeping in mind Covid challenges. It's very expensive, and the value just isn't there. Had I known what I now know about Westmont, I would not have moved my mother there.

My husband and I moved to Westmont Village a year and a half ago. It was a beautiful community. It is not that anymore. The grounds are extremely overgrown. Management is impossible to reach. You leave voicemails/emails which are usually ignored. When you do get someone, the pat answer is "I'll look into it". Then you are ignored again. I feel this is disrespectful bordering on arrogance. Our oven, toilet and leak needed to be repaired when we moved in. It took over a year to get the oven fixed and over 18 months to get a new toilet installed. (It was finally installed 3 days after I sent an email stating California law requires plumbing issues to be fixed within 30 days). The new toilet doesn't work properly. Management is aware of this and they will not respond. Leak has never been repaired nor has a broken stucco wall. Between all these problems and internet/ TV service being a disaster (outlined in other reviews), Westmont Village has become a very stressful place to call home.

I require high-speed internet and enjoy the selection that Spectrum offered. We were told there would be another better internet and TV provider soon. Now, 2 years later, we find out the truth. As the facility began filling up, Spectrum was on site daily fixing issues with the aging infrastructure. I had them out 3 times, but after that I was extremely pleased with the service. 450Mbps internet, 2 DVRs and plenty of channels to choose from. Here's what I had and what they migrated to: Speed: from 450Mbps to 6Mbps if your lucky. Wifi: My own router with full strength throughout the house, to a hotel access point that covers one room. Devices: Unlimited on my own router to EIGHT. I have 30 devices! TV: Whatever Spectrum Package I wanted to pay for with 2 DVRs to a basic package with 90 channels and none of our favorites, no option to upgrade or add channels, and some kind of cloud DVR we don't even have access to.

Westmont Village, formerly Air Force Village West, seemed perfect at first. Unfortunately, the owner is working to get the area surrounding the cottages, apartments, assisted living, and memory living rezoned from residential to industrial so he can build warehouses on the property within feet of the residences. We are so glad we didn't move our mother into Westmont memory care, but this is a terrible situation for those already living here.

We chose Westmont Village because of all of the amenities provided and the spacious living area in the apartments. When we walked in it felt more homey rather than institutional. The meals are served restaurant style rather than cafeteria style which we really liked. I would definitely recommend to others looking.

The staff members for the most part are very friendly, and the only real care services our loved one needs is the house keeping and meal service. Westmont Village is also the only community that has a full kitchen which is exactly what our loved one had requested. From our understanding she enjoys the meals. The activities are still limited and not full opened. The pool is not opened yet, but they do offer great physical therapy. When the activities are fully opened they still limit the number of residents that can participate.

I chose this facility because the others I saw were very depressing feeling and did not offer much independence. This one offered more independence and had a good atmosphere. They also offer assisted living and memory care if that is needed. They also have different clubs to help new residents which I am a part of. Overall, it has been a good experience and I would recommend them.

Appearance is clean but there are issues, they have gone through ownership changes and have a ways to go. the room sizes are adequate and they are remodeling and making the rooms better. Food is not the best it's not moms home cooking. I would recommend because they are moving in the right direction

BEAUTIFUL PLACE!! Has everything that I am looking for. Premises are immaculate and customer service is outstanding. Perfect place for me.

Originally just for military veterans, it is now open to everyone. It's a gated community that has 221 acres and 440 residential facilities. Residents have a choice between living in a house or in an apartment. We chose to have a house in Altavita Village. There are a number of thoughts that come to mind when one talks of moving to a retirement community. The first is usually the thought that “I’m not ready for that, yet”. Having the “ready” thought in mind, when does one decide that they really are “ready”? In addition to being old enough and financially capable, one has to meet a health standard to move to our community because if provides continuing care -- it is a CCRC. That means that should you require special care, the CCRC part kicks in to a stage wherein your need to stay in our “skilled nursing” or our “memory care” facility is done at a discounted rate as compared to what the rest of the world is paying. Some follow-up on the activities and the camaraderie at the Altavita Village. While it is no longer for military only, the village continues to be the close-knit community that many of us experienced while in the Armed Forces. Everyone here looks out after each other. And there are plenty of activities; if you just want to sit in a rocking chair, go somewhere else. Many of you may be reluctant to leave your community and friends where you now live. That is a definite consideration. But do some thinking as to the benefits of an active retirement -- one that will predate you spending hours in a rocking chair . The Altavita Village CCRC offers many new friends with common interests.